James H.'s review of Paradise Dreams Tours LLC

Paradise Dreams Tours LLC

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Eros Tours & Travel, Inc.
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Complaint Posted 3/6/2012
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Be Aware of Paradise Dream Tours
I received a telephone solicitation from Paradise Dream Tours, Hollywood, FL for a 3 day/2 night stay at a hotel in Ft. Lauderdale FL; a 3 day/3 night cruise on board Royal Caribbean's "Majesty of the Seas" to the Bahamas and an 8 day/7 night stay at a resort for the gross sum of $998.00. The cruise was scheduled for 2/10/2012. They were supposed to email me the preboarding resgistration information for the ship 5 days before the cruise date. I had to call 5 days before, 4 days before and finally 3 days before and they still did not provide the information. I finally was able to speak to someone and they agreed to cancel the trip and fully refund my money within 10 business days; I received that in writing. 30 days later, I still can't get anyone to return my telephone calls and I still have not been refunded my money. I have had to resort to legal action.
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Additional Business Information
Hours   Monday - Friday 9:00am - 5:00pm Phone   (877) 457-7842 Address   901 South State Road 7 Suite 317
Hollywood, FL 33023
Website   http://www.MyParadisett.com Email   clientcare@myparadisett.com
Contact   Customer Service Other  
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