Ellen S.'s review of Paradise Dreams Tours LLC

Paradise Dreams Tours LLC

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Eros Tours & Travel, Inc.
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Customer Reviews & Ratings
Complaint Posted 8/14/2012
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I bought a package from Paradise Tours in Dec 2010 for 2 vacations. The vacation we took last year was great. Two days in Fort Lauderdale, 3 days in the Bahamas. Sales person: Gigi. When I called 90 days in advance this year for the 7 days in Orlando, I gave them 4 choices. Was assured they had my request and I would receive confirmation within 30 days prior to the departure date confirming the specific accommodations. Before making airline reservations, I called back 3 times to make sure everything was in order. Thirty days prior to departure, no confirmation and would not return my calls. Emailed Angela (Customer Service Manager) directly. Received email that someone would be calling me within 3 days - didn't happen. Emailed again -Angela replied that I would be notified within 1 day - didn't happen. I got scammed!
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Additional Business Information
Hours   Monday - Friday 9:00am - 5:00pm Phone   (877) 457-7842 Address   901 South State Road 7 Suite 317
Hollywood, FL 33023
Website   http://www.MyParadisett.com Email   clientcare@myparadisett.com
Contact   Customer Service Other  
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