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I have dealt with a lot of contractors and this company is by far the worst.
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POSITIVES
I love the design of our pool.
They fixed the issue (after fighting with them for a year)
NEGATIVES
They do not communicate with you.
All the pool work is hired out to other people so there is no quality control.
We only had someone come by twice to check things out.
They put the pavers in before leveling out the side of our yard which they dug up. When I told them about this they told me that I would have to rent a Bobcat to do it myself.
They refused to take the pavers that they replaced so I was left with them and had to break them up by hand.
They told us the pool would take 4 months to finish. It ended up taking a year for it to be swimmable, and then another year of arguing to get them to fix the problem. That equals 2 years of stress from start to finish.
They did a terrible job on the plaster and would not admit it.
They lied to us (and were caught in a lie) telling us they sent a professional over to look at our pool plaster. They told us that person said our plaster was just fine and that they showed them a video of our pool. When I asked to see the video they couldn't find it. They also didn't realize that we have a locked gate, I work from home and my office faces the pool, and we have cameras all around our house.
They attempted to fix the plaster 3 times. We had to drain and refill our pool 2 times and replace our filter twice costing us around $300 that they would not pay for. They did give us $50 for the second time we had to drain our pool and provided us with a pool filter.
PLEASE NOTE
I have met other people on Nextdoor who are going through similar problems with Paradise Swimming Pools & Spas.
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