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Exceeded my expectations, Honest and Professional
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I would highly recommended Payless water heaters to anyone. The service was top notch, honest and very professional. This company sure went out of their way to get me the right product, great price including the install. Last week, I bought a water tank
and it never worked right from day one, so I called the company back out. Within 4 hours a tech came out. Changed out the thermostat and tested unit. It failed within an hour. I then called them out again on a Saturday night at 11:00p.m. after the gas company
came out at 10:00p.m. to check my gas pressure and line. All found to be good since my house is brand new. The next day was Sunday, (Father’s Day) Payless called me at 7:00a.m to come out to work on the unit. Matthew the service tech came out to do a full
inspection. In 3 minutes of being at my house, he found one thing wrong which caused the water heater fail since the install. My exhaust vent in the roof was too small for the water heater size, therefore the exhaust gases where not releasing and actually
going back into the tank causing it fail, gas leak and CO2 filled in garage. Matthew talked to me about a NORITZ tankless heater to avoid all these issues. He called his boss to work on the price. I was very pleased, I bought it on the spot. He them made some
phones calls to get all the items that he needed. Josh, very nice man came to the house with the Tankless unit. Matthew is a very nice and knowledgeable tech. He sure knows he stuff. Before he did anything, he explained everything to me on how he will install
the unit with the pipes and larger gas line. The install was flawless. I couldn’t be happier. Looks like it was built with the house. It took 6+ hours to do the install. When he was done, he cleaned up after himself. Everything was straight and level. He didn’t
leave until, I was 100% satisfied. Matthew is also a very friendly guy to talk to. I learned a lot from him explaining to me about the unit and how to maintain it. I would rate him a 10 all the way. His work was very professionally done. I would definitely
use him again to do more work. I am a customer for life and plan to use this company again to remodel my kitchen. They gave me an awesome price.
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