Dan C.'s review of PlaySpan Inc.

PlaySpan Inc.

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Customer Reviews & Ratings
Complaint Posted 3/1/2011
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Review 3/1/2011
PlaySpan? An awesome idea. More or less doing what Paypal is doing: reuniting lots of payment methods into a single account. Although aimed for the gaming community, you can also use it for a lot of other things. For example I use it to pay my international phone bills (my provider decided they won't use Paypal or credit card payments for US customers anymore). Anyway, this being said, I must add the fact that the customer service is completely useless (and I am sorry I don't have the option to make the words 'completely useless' with bold and bigger font size letters) . Make a single mistake and you'll see money vanishing from your account and being stored in accounts they will randomly create (for you, off course). For example try to buy a $10 points credit with a $20 value card. You will off course get the $10 points credit, but they will just assign the remaining value into a different account. Arguing with them is useless. They will call you a liar and refuse to do anything. I'm giving this a single star rating, due to the fact that the business idea is great. If I wouldn't have liked the idea, and if this review would allow it, they would get a minus rating. Oh, and the cherry on top of it is that none of the payments are instant. Yes, if you need to pay something right away, you need to wait for at least 24 hours for them to manually process the entry. Overall: the WORST online experience I had in 15 years I'm using the internet.
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Additional Business Information
Hours   Phone   (408) 617-9155 Address   2900 Gordon Ave #201
Santa Clara, CA 95051
Website   http://www.playspan.com Email   robblew@visa.com
Contact   Robb Lewis Other  
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