zack a.'s review of PlaySpan Inc.

PlaySpan Inc.

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Review Posted 4/17/2011
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Review 4/17/2011
playspan is a worthless company, i might say other wise if they would actually work with you to resolve an issue. i bought and item from them using one of their cards as payments and i have been waiting for over 5 days now to receive and email with the info needed. when you try and use their live chat they just run you in circles, like when i used their live chat the first time they told me that i would need to wait 24 hours for my transaction to be processed so i waited then i received an email stating that payment has been received but has not been accepted and then i went to live chat again and they told me they sent my issue to the payment department and i would need to wait another 48 hours, well i waited another 48 hours and this is my conversation with the 3rd attempt at live chat: PlaySpan Support: [23:36] Welcome to our real-time support chat. How can I help you today? zack: [23:36] ok i bought 300 silk 4 days ago and have yet to receive an email with the info needed to redeem the silk. i have contacted the support many times now and have been told to wait, the first time i was told to wait 24 hours and then the second time i was told to wait 48 hours, well i have waited and i want to know what is taking you people so long to process my order. PlaySpan Support: [23:37] Could you please provide me the order number zack: [23:37] 1 second [23:37] 000-000-000-0000 PlaySpan Support: [23:39] Thank you for providing me this information [23:39] We have contacted our Payment Specialist team regarding your issue [23:39] And they are investigating your issue [23:39] We are awaiting a response from them [23:40] As soon as we receive a feedback from them we will contact you zack: [23:40] ive heard that 3 days ago and never recieved any more info PlaySpan Support: [23:40] Your issue is already been forwarded to our Payment Specialist team [23:40] We are still awaiting a response from them zack: [23:41] and when will i get a response PlaySpan Support: [23:41] We will contact you within 24-48 hours zack: [23:42] ok i was told that over 2 days ago. you people are doing nothing but making me run around in circles bc you cant process a simple order PlaySpan Support: [23:43] We are working towards processing your order
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Hours   Phone   (408) 617-9155 Address   2900 Gordon Ave #201
Santa Clara, CA 95051
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Contact   Robb Lewis Other  
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