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Review 11/15/2011
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We had all our aging windows replaced with Andersen windows by Premier Custom Window & Door in the fall of 2011. The original appointment to obtain a quote was very informative, we were able to schedule it at a convenient time, and the salesman was patient with our many questions. Installation was delayed because one of our windows was damaged during shipping and had to be replaced. I appreciated that they checked all the windows before starting the installation and delayed the start instead of leaving our house half finished while they waited the few weeks for the new windows. Once installation started we worked with Cody and his team. They were very professional and knew what they were doing (which, unfortunately, is not always the case with contractors). They kept our house as clean as possible during the installation (it took 5 days), and answered all my questions during the job. Cody was very conscientious about making sure I was satisfied with everything, and even came back to adjust one of the windows after I called in the evening with a question. During the installation I was home with my infant son, Cody and his team were wonderful about working around his needs. Overall it was a great experience. The reason for the 4 star rating vs 5 stars is that the job could not be finished on time due to needing to order more trim to finish out the windows. This is partially because Cody replaced several pieces of trim that had some flaws, which we appreciated. The other reason is that we were told that we could keep our window sills, but once the installation started Cody told us that was not possible due to the type of windows. The windows look great and we don't miss our window sills, but it would have been better to know that ahead of time instead of after it was too late to change the window order.
Overall we are very pleased with our new windows and Premier Custom Window and Door did a great job installing them.
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