Karen S.'s review of Premium Poly Patios

Premium Poly Patios

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Customer Reviews & Ratings
Review Posted 9/27/2020
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Customer Service VERY slow to reply
I am pleased with the final product -- but became very frustrated with the delays in response time from customer service. Website said 2-4 weeks delivery expected during COVID times. 6 weeks passed and I called (they were not taking calls -- you have to email) and finally a response after the 3rd follow up. Response was vague on expected delivery time and I waited another 3 weeks and then had to wait for a response again -- after 2 follow up emails. Product showed up at our door yesterday -- without any advanced notice (thankfully we were here for the weekend) and today I received an email notifying me that my order will be shipping out! The product is good quality and easy to assemble (altho some "pre-drilled holes" we re missing). But their delivery time is WAY off and customer service is incredibly frustrating to deal with!
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Additional Business Information
Hours   Phone   (877) 904-1234 Address   4431 Township Road 354
Millersburg, OH 44654
Website   http://www.poly-lumber-furniture.com Email   Admin@PremiumPolyPatios.com
Contact   New Contact Other  
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