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Primecast is Unsavory and Borderline Illegal
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I have had Primecast Direct TV bundle service for 19 months. I would have dropped them long ago, but my apartment community forces residents to use Primecast, unfortunately. I would not mind, but Primecast service has been poor at best and the customer service people are the most rude, frustrating folks I have dealt with in all my life. This month they double-billed my account and when I called to question why, I was told it was because of my billing cycle. This is not true. I already paid for this month (it comes out of my account automatically.) When I told the customer service rep that I have already paid, he was apathetic and seemed confused. He said he was checking my account and then disconnected me. I tried calling back several times and received a quick busy signal. I tried calling from a different phone and it went through. I BELIEVE THE CUSTOMER SERVICE REP blocked my phone so I could not call back and complain about being double-billed. I believe they are trained to do this. In fact, they once told my sister they have a three-strike rule with customers (I belive she said this by mistake to my sister). So, even if an issue is their fault, you are not allowed to complain because if you complain three times on a call or have to call multiple times for an issue, they can disconnect you and basically do nothing to resolve the issue.
The average wait to talk to someone at Primecast is 30 minute (I have waited more than an hour in the past). Once my service (TV, Phone, Internet) was out for 7 days because of an error they made. They could not get a technician out any sooner and I did not even receive an apology from customer service, and I telecommute, so this was a major ordeal for me.
I also think Primecast pads bills, in addition to double-billing. I anyone can help me get my money back from Primecast, I would appreciate it.
Thank you.
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