Cristian P.'s review of Pro-Results


Customer Reviews & Ratings
Complaint Posted 6/28/2010
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Review 6/28/2010
In the spring of 2010, my wife went to LA Fitness / Pro Results in Orlando (Waterford Chase area) to get a gym membership. There she was talked into purchasing also a training program. She does not understand very well English and she is not experienced with contracts. She is slightly overweight and they promised her that by following this program she will lose weight. She got a contract with very aggressive clauses. You can cancel it only during the first 3 days. If you want to cancel it afterward, you have to pay a penalty of 50% of the remaining amount. There were no obligations from the other party in the contract. My wife felt that the program does not do her any good and wanted to cancel it. I went to the gym and spoke to a sales person, then spoke to a manager. We think it's not right to pay a service you don't use, and more importantly, to pay the cancellation fee when the other party does not have anything to lose. The sales guy said we have to pay $450 which was 50% of the remaining program. Then he brought a manager, who told me that we will not have to pay the $450. Nevertheless, I noticed the second day that our account was charged for $450. I went back to check with the manager, and this time she changed her story saying that she never agreed to forfeit the penalty charge. We feel that LA Fitness took advantage of my wife by binding her in a contract extremely unfair. We also feel that LA Fitness does not have the moral right to charge us the penalty because they did not provide the services, and more importantly, they do not have any other expense to justify the penalty. We will never do business with them again.
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