Morgan B.'s review of ProCreativeWriters


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Complaint Posted 12/27/2019
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This has been the biggest mistake I have ever made for my business. Here is the short version (longer version elaborated on below): They did terrible, thoughtless, sloppy work on a simple Wordpress website which it took them SIX MONTHS TO COMPLETE. The social media posts were written in broken English and were obviously written by someone whose first language was not English. and the posts that were in proper English were just copy-pasted from other places on the Internet. DO NOT HIRE THESE PEOPLE. It is worse than a waste of money, it is a waste of time AND money. I hired ProCreative Writers in July because I wanted someone to handle my SEO and my social media marketing. They said they could do it and then told me that I needed to upgrade my wordpress website. I told them that I did not think that I did, and they said they would do it for free and it would be super functional and slick etc. So I said ok. THREE MONTHS later they still had not even presented me with a finished website. (And my SEO and social media marketing had yet to even start) Then many weeks later they present me with a website that was very much WORSE than my previous site. After more weeks of teeth pulling I got them to fix some of the glaring mistakes in the site. And then it was time for them to post the website to my server. I told them that there were several other websites of mine on that server so don't mess with any of them. Cut to: the next week all of my other websites are down. I was furious. Luckily there were back ups and the situation got resolved, but it is typical of the experience with Procreative Writers. Tell them what not to do and they do it. Tell them what to do and they don't. Then the social media posts start to be presented to me and it is VERY apparent that English is not the first language of the people writing these posts. Sentence fragments and broken English. And I paid them money for this crap! I ask for a partial refund because I am so tired of the runaround and I do not want to spend any more time getting these HACKS to do quality work. They refused. And so I filed a dispute with my credit card compant which is still pending. So then many more weeks go by and I am still waiting for them to finish my website. I try to post a blog to my site like I always had and then I find out that I am locked out of my own website. They give me more runaround and ask me to write my blog post to them and they will post it for me, and they will also give me back access to my own website. A week later they had done neither of those things and so I called the manager of this circus and said they were all fired, and give me access to my site. The manager apologizes up and down (they are good at apologies. They have lots of practice.) She then swears that she is ON IT and everything will be fixed in a week. Cut to: a week later when things are not completed. STILL. I am writing this while waiting for them to finally complete my website. The website I did not need or ask for. And I still have not seen any results from their terrible SEO and SMM. Speaking of the Social media marketing. I was passed on to a new higher-up who also said he was ON IT and there would be no more broken English in my facebook and instagram posts. Well SURPRISE SURPRISE they just presented me with more social media posts with sentence fragments and broken clunky English. THESE PEOPLE ARE NOT PROCREATIVE WRITERS. They are not Pros, they are not Creative, and they are not Writers. They are hacks and frauds. They will suck your time and money and set you back. DO NOT HIRE THESE PEOPLE There are many more things I could go on about like the poor customer service and utter lack of professionalism. But I have to let this review end, so I can let this waste of 6 months end. It has been 6 months and I have finally gotten the site they promised me. But I have only had 2 months of the SEO and SMM I paid for 6 months ago. (And remember, a lot of the SMM was in broken English.) So I fired them and asked for a partial refund of the 4 months of SEO and SMM I refused. They said a partial refund was not possible and offered me 6 more months of services I did not want from them. So I went to my credit card company and disputed the charges. Then they were magically able to give me $500 back BUT they wanted me to cancel the dispute first and then they would give me my $. I said no. I told them that I had no reason to trust them and that they must give me my partial refund and then I would cancel the dispute. I have yet to hear back from them. Hiring Procreative writers has been 6 months of frustration and disappointment. Save yourself the headaches. DO NOT HIRE THESE PEOPLE
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