Hong D.'s review of Royal Transportation Moving and Storage

Royal Transportation Moving and Storage

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Customer Reviews & Ratings
Complaint Posted 8/23/2013
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It has been a month and I haven't got my stuff yet.
I would rate Royal Transportation zero if I have a choice. I used Royal Transportation to move my household from North California to Atlanta. There are several things that went wrong. 1. The original pick up date was 12pm to 2 pm on July 18. I packed everything
and waited for them to come. Then they called right after 12 saying the truck broke down on the road and the earliest date they can pick up was July 22. Having no other options in such a short notice, I agreed to this date. 2. At the beginning of this moving
business, May told me the shipment would take 7 to 10 days to get to Georgia. On the day they picked up my stuff, they showed me the paper work and over there it became 14 to 21 days. Again at that point, with two little kids at the site and husband already
at Atlanta, I agreed to let them load my stuff. Now it has been a month, I still don't know WHERE MY STUFF IS! Without the bed and cooking ware, our whole family have to sleep on the floor and eat out almost all the time. 3. When I made the quote, the representative
May asked me to give a list of major furniture and appliances. She quoted $1926 for 494 cubic feet. On July 22, after the two mover load everything to the truck, I was told it was actually more than 900 cubic feet. The price ended up as $4500 because they
charged higher price for the extra cubic feet used. 4. Before my stuff were loaded onto their truck. The communications were all good. May sounds nice and helpful and always there when I had questions. But after the day my stuff were shipped, I can never reach
her again. At the beginning, it was another girl who claimed May is not available. After I called a coupe of times, my calls were always been forwarded directly to the voice mail. All of these caused so much stress to us. More importantly we don't know when
these stress would go away because we still don't have our household stuff yet. We don't even know whether they are still in California or maybe they dumped it somewhere. Now I don't even care about the money anymore. I just want my stuff to start a normal
life.
 
 
 
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Additional Business Information
Hours   Phone   (888) 557-2927 Address   12501 Burbank Blvd, Suite 4-282
Valley Village, CA 91607
Website   http://royaltransportationinc.com Email   jesse@royaltransportationinc.com
Contact   Other  
 
 
 
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