Lois L.'s review of Shalloway & Shalloway

Shalloway & Shalloway

         
Customer Reviews & Ratings
Complaint Posted 7/24/2012
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Rip off Artists. Despicable people.
My parents needed help when my father became disabled. We went to see Mark Shalloway who had done a seminar on elder law at their complex. We didn't see Mark, but did see his father. They explained they wanted to have me, their only child, become the primary person the Powers of Attorney and Health Surrogates and wanted to find some way to protect their assets if one of them had to go into a nursing home. We spent 2.5 hours with Michael Shalloway who made them all kinds of promises and made a lot of notes. He explained that for a $6000 fee the firm would take care of all their legal needs for the rest of the their lives. I was skeptical, but they wanted to go ahead. That was in October 2011. The first set of documents we received were nothing more than what we had given them originally for POA and Health Surrogacy. Nothing had been changed. When I called to complain there was a lot of double talk. And they said they would send the documents again. The second set of documents had some correct and some incorrect. In the meantime it was already the end of November and my father was failing rapidly. In the first week of December I took the incorrect documents to the Shalloway offices so they could see what was incorrect. Our "case manager" Sharma took me into a conference room and spent an hour being incredibly rude and telling me why the errors were just clerical and I shouldn't be so upset. I told her that I needed the documents done correctly and I couldn't understand why they weren't right in the first place. I asked if anyone checked the documents before they went out. She told me that Michael Shalloway was out of town until the middle of December and he would get back to me when he returned. He didn't. The holidays came and went. In the first week of January, my father died. I called Shalloway to tell them that the new documents needed to reflect this change. Again, our "case manager" was incredibly rude and I finally lost my temper and I told her to cancel everything and send us our money back. Mark Shalloway called me himself within an hour. Very apologetic and he would take care of everything himself and I didn't have to talk with anyone but him from then on. We went through what I needed. We agreed that he would send me the completed documents to my address and then he and I would meet off site to go over them before we met with my mother. I waited about six weeks and never received anything. I called Mark to say I was done and I wanted our money back. He told me that he had been waiting for me to call and didn't seem to remember agreeing to sending my the documents as soon as they were done. He said he would send them out immediately. When we received them, there was a glaring error...AGAIN. I called the office and talked with my new case manager who just brushed it off as a clerical error. How would you feel if at the bottom of your Power of Attorney the work "genocide" appeared? Clearly no one was checking any of the work. I then emailed Mark and said I was done and I wanted our money back. He called and left me tens of messages none of which I returned. Finally he got me and I said I didn't think the trust was right anyway and he said I just didn't understand it. I said I wanted my money back. He didn't respond. I am filing a grievance with the Florida Bar Association and suggest anyone who has had the same experience do the same. They are feeding off the elderly and not providing services promised. As soon as they have your money, they just don't care.
 
 
 
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Hours   Phone   (561) 686-6200 Address   1400 Centrepark Blvd # 700
West Palm Beach, FL 33401
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