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Review 11/18/2011
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I recently bought a Simple Mobile SIM card and PIN card for 1 month of unlimited 3G/voice/text. Their website was not accepting credit card transactions for three days in a row, which should have tipped me off to the kind of company they were. I ported my number and setup my service with no problems.
I immediately noticed the internet connection seemed extremely slow. I live in LA, so there are towers everywhere, and I had used T-Mobile in the past, with no problems. I downloaded a speed test app, and I was getting 100 kb/s download speeds, which is 1/10 to 1/20 what I should have been getting. I drove around and tried different areas, just in case it was a tower issue, but had the same problem everywhere.
I contacted Simple Mobile and spoke with their customer service person. She walked me through the network configuration again (it was already correct), then "reset the phone location". None of this fixed anything, and she forwarded me to technical support, who did exactly the same thing, then put me on hold, which they never returned from.
I called back and spoke to another representative, and explained what had happened, and she told me she would need to get her supervisor's approval to forward me to tech support, and put me on hold again. She came back and told me her supervisor would not approve me being transfered to tech support (a first for me dealing with any company) because "your internet works and there is nothhing more we can do". I explained that it wasn't working correctly, and she told me they really didn't have tech support, and that the only thing they knew how to do was set up the APN again.
Basically they're seling unlimited 3G data/voice/text, then giving you Edge level service. Capping I could understand at that price point, but I have new service and never planned to get near the cap. The data rate they are giving you is just not usable.
(I apologize for the wall of text, but the website is not keeping my formating intact.)
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