Debbie M.'s review of SmugMug, Inc.

SmugMug, Inc.

Customer Reviews & Ratings
Complaint Posted 2/9/2017
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DO NOT USE SMUGMUG !! I had an account, closed it, and went back a year and a half later to restart my webpage. When I paid they took my money and applied it to the previous years when my account was closed. When I responded to this as illegal they said that they would refund my money if I closed my account permanently. I did, and sent them an email stating so. Then they responded stating that they had no intentions of refunding my money. Thank goodness I used Paypal, who immediately refunded the money, but now I am in legal disputes on behalf of Paypal against Smugmug. Had to report them to IC3, BBB, Dept of Justice and FBI Fraud Dept. And that recurring charge you agree to? Binds you to making annual payments even when you are not using an active account (which I am finding out) What a nightmare. And their print quality sucks
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Hours   Phone   (650) 641-3119 Address   3347 Shady Spring LN
Mountain View, CA 94040
Website Email
Contact   Andy Williams Other  
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