RONALD S.'s review of Sovereign Lending Group

Sovereign Lending Group

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Customer Reviews & Ratings
Complaint Posted 2/10/2021
. 1
. 0
Charged my credit card, has not processed my loan. Cannot get a response.
I initiated a mortgage refinance with Sovereign Lending Group on 10/24/2020 after seeing a commercial on TV advertising their mortgage rates. I completed the application process and uploaded all of the required documents to the loan originator by 10/26/2020. The refinance progressed as expected and I was notified on 12/15/2020 over the phone by the loan processor that the mortgage refinance would close between 12/16/2020 and 12/23/2020. On 12/15/2020 I reviewed the closing statement and discovered an error in the origination points. The error amounted to an overcharge of over $1,500. After raising issue with the loan processor, I have not been able to get a response in regard to my refinance in over 6 weeks. I have reached out over 15 times via phone and email to the loan officer, loan processor, and a sales manager but have not received a resolution. I am lucky in that this was a refinance and Sovereign Lending Group did not prevent me from moving into a new home. I have a high credit score, have not had any lapse or change in employment, and was only refinancing half of the market value of the property…
Business's response - by Daniel H.on 3/3/2021
Ronald, we have reached out to resolve this situation. We apologize again for the inconvenience and appreciate you bringing this to our attention. Please feel free to reach out to (949) 800-2022 with any further comments, concerns, or suggestions you wish to share. We hope you have a great day.
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Additional Business Information
Hours   7:30- 7:30 Monday thru Friday Phone   (800) 817-0201 Address   3540 Howard Way #200
Costa Mesa, CA 92626
Website Email
Contact   Dan Holtz Other  
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