John R.'s review of Surmount Mortgage Services

Surmount Mortgage Services

Preferred Members
New Era Debt Solutions
4.8 star rating 142 miles
Consumer Debt Help Association
5.0 star rating 2250 miles
Amerihope Alliance
4.8 star rating 2256 miles Hot Deals
Solid Ground Financial, LLC
4.8 star rating 2258 miles
         
Customer Reviews & Ratings
0 Posted 12/29/2011
. 1
. 0
Completely Misled
I recently contacted Lighthouse Consulting to delay my trustee sale. I'm receiving treatment for cancer, and some days can't lift my head off the pillow. I expressed how urgent this was, I just need time to finish the treatments and become well enough to re evaluate everything. The advisor I spoke to could not have been any more confident and assuring, telling me what a great relationship he has with the trustee. I was counting on this delay and felt I was in good hands. There was virtually no contact from their end a couple of days before and on the sale date. I contacted them after the sale time and was told the advisor was "waiting to hear from the trustee". I asked that he call them rather than wait, something I feel should have been automatically done. I received a devastating call an hour later and was told "It doesn't look good". The house was sold, and I was given a referral to a much more expensive option, a law firm that could attempt to reverse the sale. I was completely misled would NOT recommend this company to anyone. I'm stunned and now dealing with daily repeated knocks on my door.
 
 
 
How To edit your review
 
Additional Business Information
Hours   Monday - Friday 8:00 AM - 5:00 PM Phone   (800) 846-1619 Address   225 S. Lake Ave. #300
Pasadena, CA 91101
Website   http://www.surmountmortgageservices.com Email   info@surmountmortgageservices.com
Contact   Other  
 
 
 
© Copyright 2025 TrustLink All Rights Reserved.