Anita Z.'s review of The Adoption Specialist

The Adoption Specialist

Customer Reviews & Ratings
Complaint Posted 7/12/2021
. 1
. 0
Terrible Experience-Extremely Rude-You are not allowed to question the research
July 12, 2021 I contacted, Lisa Townsend, The Adoption Specialist, in April of 2021. She assured me that she could find my birth parents. I only had non-identifying information from Orange County, Orlando, FL. She called me back in a couple of weeks asking if I was interested in doing the search. She told me she had already found my birth father, but could not give me the results unless I paid her, so I signed 2 contracts. One for the birth mother ($1300) and one for the birth father ($1100). She told me it was a money back guarantee and she could find them in 30 days, but that she couldn’t give me the results until I paid her so I did. She told me who my birth father was, but asked me not to contact them until the Ancestry DNA test came back. That took another 6-8 weeks so I didn’t start counting the 30 days since we were waiting on test results. Once they came back she said it was OK to make contact so I did. When the birth father’s daughter asked me to link our accounts on AncestryDNA we discovered that we did not have any common threads so I asked Lisa why and she said it was because Dawn was only on their but didn’t have a DNA test. I told Lisa that she said she did and so does her brother Gene, but they are not matching to me. Lisa said, “What do you think that means?” I said, ‘That we are not related!” So, Lisa begins looking again, but at this point I am skeptical. I told Lisa I felt terrible about contacting the family and telling them that Mr. Drummond was my birth father and Lisa said, “Why?” I said “Because I just accused their deceased father of having an affair!” She gives me another name, but this person had 6 other siblings. I asked her how she knew it was him and she replied (and I quote) “Your birth father is deceased as it’s Jack XXXX. I gave your contact information for two of his sons it’s all in the PDF I sent you last week. Again you’re never going to be happy it seems like. I am done with this search I am closing this out and I will not be responding to any more emails I am so sorry you cannot be happy about any of this.” She acted like it was my fault that she made a mistake. When I contacted Jack’s son, Scott, he asked me the same question. How do you know it was Jack when Jack had 6 other siblings? Why can Lisa not explain her research? My DNA was a cousin match with Robert Davis, so Scott and I are trying to back-track to the prior generation. Lisa Townsend refused to accept responsibility for any of her flawed research and refused to return any money that I gave her. I’m not saying Jack isn’t my father, but I also don’t know that he is. I just wanted her to explain to me how she arrived at this person since the first father she picked was obviously a mistake. I now have “Search Angel” looking into it and Scott, Jack’s son, has requested a DNA test to see if Jack is in fact my birth father. If he is not, hopefully it will be one of the other siblings.
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
Additional Business Information
Hours   Phone   (562) 438-6589 Address   120 Syracuse Walk
Long Beach, CA 90803
Website   Email
Contact   Lisa Townsend Other  
© Copyright 2017 TrustLink All Rights Reserved.