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Do NOT work with The Kaplan Group.
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I am a small business owner who has placed 4 claims with TKG over the years. One was successfully settled (a small claim over a very clear contract with a reasonable debtor); the other three were not. In two of those cases, we agreed to let it go and write off the bad debt.
The fourth case took place most recently (June - December 2020). Although TKG's track record hadn't been great, we decided to give them one more shot with a ~$20K debt in their core market -- again a very clear contractual dispute where the debtor had failed to pay.
This has been the most frustrating and disappointing experience we've ever had with a collections agency. Their team couldn't be bothered to respond to my emails or phone calls in a timely fashion (often several weeks to a month delay), so I can only assume they were similarly delinquent in their collection attempts. The only updates I ever seemed to get were when I called the main office and asked management to chase down the details on our case.
One of the primary reasons we chose to work with the Kaplan Group is they advertise an in-house law firm as a secondary means to collect. We requested to exercise that option for about 10+ weeks, but it never happened.
We'll never work with TKG again and are moving our business to other collections agencies that are both more responsive and more successful in collecting!
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