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Review 1/18/2011
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July 2010, I ordered a trampoline pad to ship to Canada. the website stated free shipping to Canada. Three weeks later i called to find out where my pad was. they told me that they were holding the order, as I owed them shipping since it was to Canada. I explained to the gentleman on the phone that the website says free shipping. To no avail, it ended up that I canceled the order. to date, I have not received a refund and when i try to call, the phone messages say "the phone is out of service indefinitely due to warehouse expansion".
This is the email that I received;
Hello Lori,
We had merged our credit system with another company and it did not went well. The best thing to do is to call your credit card company and dispute the transaction. We do not have any record beyond July, 2010. You can use this email thread if your credit company needs further info. Sorry for the trouble.
Second option: We can still send out the pad if you're still interested with free shipping to CANADA.
Thank you,
Customer Service | Night Team
? Toll: (877) 877.8880 | ? Fax: (714) 866-4176
? eMail: customerservice@trampolineandmore.com
Once i contacted my credit card company, they told me that they have no course of action as it is over 90 days. i am continually calling and emailing, but to no success. i wish I had checked the bbb BEFORE i placed an order with this company. Companies like this should not exist!
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