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Review 6/13/2010
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This all started with a response to a TV ad promoting The National Mortgage Help Center which is a telemarketing company for US Mortgage Funding inc., based out of Boca Raton Florida,a company that is supposed to do mortgage modifications. After talking to Chuck Thomas ( Branch Manger) of the Mortgage Help Center he put out a good speach , we asked specific questions and he had all the answers, which turned out to be false. He stated he was with US Mortgage Funding inc the company that would be doing our modification. He stated they needed $750.00 to start the process and they cashed the check under the name of US Mortgage Funding inc., we hadn't even sent in any of the important paperwork that they would need and then 45 days later they would need another $750.00.
We faxed them the required paperwork and waited, a short time later they called wanting the paperwork sent again because they didn't get it. We had to do this several times.
We called several times wanting to know what our status was and if they had contacted our lender, the answer was we are working on the paperwork and yes wehave contacted the lender. When the bank called wanting to know when we were going to make a payment, we informed them of who we were working
with and the response was that they never heard from US Mortgage Funding inc.
Now we are concerned, we emailed a list of questions (we have a copy) wanting answers, we were told that they didnt have all of the answers and would get back with us and they never did.
We sent them another email on 6/3/10 informing them not to take any more money out of our account until they could could produce proof that they were
working on our modification and when they called the lender and who they had spoken to. No Responce.
At this point 6/3/10 we realized that we were being scamed, so we put a stop payment on our checking acct. to prevent them from collecting any more money from us.
We were shocked that they tried to cash an electronic check under the name of 1st Continenal Mortgage a company that we had never heard of nor had any
business dealings with. Our bank caught the the deception in time to get the money back.
The contract that we signed is available for review.
Plain and simple we want our $750.00 back and this company investigated from top to bottom and inside out.
1. Violated Fla. Law by taking money in advance before work was completed
2. In their contract it states do not contact the lender
3. They will contact lender (Never Did)
4. Failer to return phone calls once they have their hooks in you
5. No response to emails when you have hard questions that you want answers to
6. BBB rating went from a B+ down to an F
7. Failure to produce any proof that they were really doing something with our modification
8. Cashed one check under US mortgage Funding inc, tried to cash second check under the name of 1st Continental Mortgage.
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