Vanessa M.'s review of United Medical Credit

United Medical Credit

Customer Reviews & Ratings
Complaint Posted 9/2/2020
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Only Use if Your Life Depended On It
If I had a choice, this would NOT be a financing option. However, it was the only company I was approved for, with the amount I needed. The interest rate is ridiculous, but when you're needed surgery, options are limited. The customer service is horrible. The ask for documents multiple times, the ask again. The person I was working with initially abruptly left the company. So I had re qualify and re-send info again.The only reason I found out the person left is because after several weeks of waiting for a response, I had to reach out. I was then told another company Special Finance took over my loan. I then had to call this company and do the same thing all over again. I was then told I had to make a payment immediately. I did not know where to make the payment too. I was never sent any documents to verify, never received any emails for payment information. I called back and the Special Finance number did not work. I call United Medical and they bounce accountability between me and the Special Finance people. I was then told the payment will be drafted automatically. I asked for a billing statement or receipt for payment and never received one. The only reason I gave a star is because the did approve my loan. Even though I have to pay a significant interest, they're getting almost $4000 profit on the loan. This is a shady company with shady horrible customer service. Loan and billing statements should automatically be sent. I've made two payments and still don't know where its going or if its received - since I've never received a receipt.
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Additional Business Information
Hours   Monday - Friday 8am -6pm Pacific Time Phone   (855) 503-1800 Address   1231 East Dyer Rd. Suite 210
Santa Ana, CA 92705
Website Email
Contact   Greg L., Operations Manager Other  
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