Benjamin S.'s review of Ups


Customer Reviews & Ratings
Complaint Posted 6/18/2021
. 2
. 0
Unable to get a human being
I had a package scheduled for delivery today by 7pm and by 10pm the package still has not arrived. The website and text messages still list status as "On the way". I have called their number and the automated system will not allow me to speak to a human agent. I do not want to get current status from the automated system, I already know that. I do not want to sign up for 'UPS My Choice'. I want to make arrangements to get my package ASAP and the only way is to speak with a human being. Being told by the automated system that it is unable to connect me to an agent only increases my frustration. Note: Tacoma, WA is where the website indicated the package was located before becoming "On the way". I am located North of Seattle, WA
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Additional Business Information
Hours   Phone   (800) 742-5877 Address   5101 EAST 12TH ST
Tacoma, WA 98401
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