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Review 6/22/2010
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Well, after countless attempts to contact the company through e-mails, phone calls, and yes a BBB complaint (we were one of the many listed as "unanswered" on the countdown list attributing to their "F" rating) I now know that I have to research a company first prior to purchasing a product. What surprises me most is a business like this can exist for this long with such a poor reputation. Did you know they "sell" products from Florida, charge FL sales tax, but are really located and ship from VA? Neither did I. They are not registered in VA, but rather Juniper, FL. They are quick to take my money, do not accept returns, obviously do not honor their 1 year warranty nor their guarantee for 48 hour response/turn around. They are the supplier of all vapor clean products distributed through their website and MANY others - so beware of purchasing this product from a different 3rd party as all warranty claims, etc. must be funneled through their scamming website. Purchased defective item in MAR 2010.
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