John R.'s review of Verengo Solar

Verengo Solar

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Complaint Posted 7/14/2013
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Installed solar system doesn't deliver what was promised.
This company offers to install and maintain a solar system for your home at no cost to you, except to pay them for the energy the system uses each month, which they estimate to be about $200 per month. What they don't tell you is that they will install
a system that will only generate enough energy to meet their monthly charge, without regard to how much energy usage you will still have to pay to your local utility company. Beware of dealing with this company. Their sales rep promised what the company could
not deliver. Make sure if you deal with this company that you ask plenty of questions about the estimated energy from your local utility company (PG&E in our case) that they say their solar system will not cover, before you sign on. It's a case by case basis,
so in your case the result may be as promised. In our case, our home was too large for the solar system that was installed, leaving a large amount still to be provided by PG&E. Their estimates were in line for both their solar and PG&E's usage with their solar
installed. However, my mistake was not to inquire about the cost of PG&E's estimated usage. I naively assumed that cost would only be the $30 to $50 per month that was promised by the sales rep. That's not what happened. Instead, after the first year of service
with the company, our PG&E cost was about $300 per month, without a single month of credit, where energy should have been returned to the power grid. The combined cost of the solar and PG&E charges totaled approximately $500 per month. This was still a savings
to us of about $100 per month over PG&E costs without the solar system. So the installation of the system was not a total loss, rather a big disappointment over what we expected to save. At the end of the first year, I contacted Verengo about adding solar
panels to boost our solar usage, and thereby further reduce our dependence on PG&E. I was told they do not add panels to installed systems, but could install a second solar system, if there was room on our roof for it. Of course they recommended comparing
the installation of a second system with our current system, to be sure it would be cost effective. Really Verengo? That's not very helpful, and doesn't adjudicate their lack of integrity.
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Hours   MON – THUR 5AM – 930PM PST FRI 5AM – 9PM PST SAT - SUN 8AM – 8PM PST Phone   (877) 403-3479 Address   20285 South Western Avenue Suite 200
Torrance, CA 90501
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Contact   Chris Haynie Other  
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