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Review 2/8/2010
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I have been a member of this credit union since 2005
Until recently have had a good relationship with them.
As is with this current economy I have found myself out of work for quite some time now and had fallen a month or so behind on my auto loan.
I had previously told them of my situation basically as soon as I was laid off and was concerned about this scenerio, Yet at that time I was current and was told there was no program for someone in a hardship position.
I was told they could basically not do anything until the loan had gone to collections.
So here I am a year later ,2 months behind and appearently in collections (although I was never told this).
Now recieving calls about when I can make a payment and how they are going to "work" with me.
I have been informed that they went into my bank account which is a different bank and stole the amount of 1 months payment along with a Western Union fee of $12 without my consent.
This is among the worst tactics I have ever seen.
Forcing me to close my checking account which I have had for almost 2 decades
in fear of them doing this again and sending me into overdraft(s) and concurrent fees.
I did not put myself in this position and have done all I can to keep up with this loan drainning my savings first then my checking account just to pay for a car I can no longer afford.
I regret to say that I would never do buisness with Visterra Credit Union again and feel violated by their proceedures.
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