JW's review of Vivitek Corp.

Vivitek Corp.

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Complaint Posted 9/29/2007
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Review 9/29/2007
I purchased a Vivitek TV from HSN.com. Our TV was supposed to be delivered before the SuperBowl 2007 and it was received late February 2007.
It took 6 requests to receive the rebate 6 months later from Vivitek.
Recently, the t.v. needed a replacement lamp. I placed the order and waited for the lamp to arrive. After noticing that I had not been charged the $212 for the lamp, I contacted Vivitek only to find out the lamp was backordered with no solid delivery date. I have not been able to use my t.v. for the last 2 months. Since I called with several complaints about the delay, Vivitek sent me a refurbished lamp. I installed the refurbished lamp and now all the sudden the cooling fan needs to be replaced.
This company has offered poor service. After researching the web, I found out several other purchasers that have had worse problems. For any big purchases, I will make sure to do research before I buy. As of now, I sit in front of a large black blank screen and now have to find someone to come out replace the cooling fan. Hopefully, I will be able to use my t.v. soon.
 
 
 
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Additional Business Information
Hours   Phone   (877) 603-3582 Address   15700 Don Julian Road
City of Industry, CA 91745
Website   http://www.vivitekcorp.com Email   MWang@vivitekcorp.com
Contact   Michael Wang Other  
 
 
 
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