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Review 8/30/2010
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Buyer beware. We paid approximately 10 times the amount our Facebook advertising costs us and received less than half the success.
The salesman is a friend of mine and did his best to provide me good service up to the point of being passed on to the customer service team. My "account manager" was a total scam artist. We were not given access to our Adwords account and the company's commission rate was not disclosed. We were paying $3.60 per click! Ripoff!!
I have initiated a cancellation request with the company and haven't even been given a phone call, just a blanket email from the "account manager" saying he would be in touch with me shortly.
Stay away from this company, you'll be just a small fish in a very large pond!
**Update** I finally was able to reach my Account Manager and was told the following.
1) He called my designer an "idiot" when simply we just wanted to doublecheck their work and see their commission being taken
2) That my account was performing "amazing" thus far - Actual results: 1 sale ($57 profit) - total cost? $750. Good to know a $700 loss is "amazing."
I am also not going to be refunded my $1,500 ADVANCE PAYMENT due to a "30 days notice" clause in their contract. Funny, when I signed up I was told I could "buy out" of my contract for $200? Seems a little contradictory to me?
Bottom line? STAY AWAY FROM THIS COMPANY if you are a small business owner like myself. I have had great success with Facebook advertising and would advise anyone that needs to advertise on Google to hire a small company that actually cares!
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