Kelly J.'s review of Westlake Financial Services

Westlake Financial Services

Customer Reviews & Ratings
Complaint Posted 1/7/2013
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Westlake is your worst nightmare gone wild. Thank you westlake for letting me pay my car off then taking it I'm getting really P-od reading all the reviews about westlake. Sob story short...went thru divorce 4 years ago..vehicle was his...I bought a car...yada yada westlake sucks. Sooo... Single mother I've paid 4 years got down to owing $810 very proud of me as we'll as excited.... To b car payment free... Friday before Xmas... They come in mid of nite...take car. I call to ask why after contacting sheriff station to report my stolen vehicle at4:30 in the am trying to go to work...they said the deferred payments I did three years ago had to be paid all together at the maturity of my loan. In June. 6 months ago. And six payments ago. Very rude. I've been hung up on... Then told they will not give me the amount that I owe... Also holidays are going on... Gave me three days to take care of a letter saying car went to auction. Who in the heck has that money to gather at Xmas in three days. Basically they let me pay my car off then took it. However I have an attorney ill keep posted. He says well win this so have hope... This is an immoral, disgusting, buttlick company. Oh yea... And every time I talk to Juan Miguel and Jose,,,,, I'm not allowed to have documents disclosures etc,,, won't tell me last names badge numbers,,, nothing. They are a sorry excuse of a company who rip off the people trying to do right .... I didn't pay four years on my car to rent it..... I was supposed to own it. P.s. westlake...Juan...Miguel...Jose....please don't leave your nice little messages I've seen at the bottoms of all these reviews. You are full of poop....u do not stride in customer service and we've all tried calling you in regards of our accounts....and you are still rude....fake....and anything I cannot mention on a public site. Oh....and maybe next time....send some letters or notice...or just don't lie....might keep ya from a lawsuit
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Hours   Monday - Thursday 6:00am - 9:00pm PST Friday 6:00am - 7:00pm PST Saturday 6:00am - 2:00pm PST Phone   (888) 739-9192 Address   P.O. Box 76809
Los Angeles, CA 90076
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Contact   Brenda Moreno Other  
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