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Review 10/17/2010
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This is my first time writing a review on Trustlink. I have read reviews before and have never felt the need to write a review until my mother-in-law rented a Vintage Bentley from White Rose Limousine as my get away car for my wedding night on 10.10.10. The Bentley arrived on time but traveled about two blocks before it BROKE DOWN on the side of the road where we waited about 20 minutes for another vehicle from White Rose Limousine (not a Bentley) to pick us up and take us to our hotel. Upon calling the company to complain the next day, I encountered two of the most unprofessional employees from White Rose Limousine, one stating that I should expect that their Vintage vehicles will break down because they are old cars and other individual (the driver) yelling at me for asking for a refund because I felt services were not delivered as agreed upon. Also, the driver questioned my complaint and asked why I didn't complain while we were road side. NEWSFLASH: I didn't complain road side because it was my FREAKING WEDDING NIGHT and he was a driver with no managerial abilities to do anything at that point in time. Finally, I spoke to the manager who had already made up his mind about not refunding my money before he had even spoken to me. I had to call the manager myself as he did not return my phone call. Needless to say, I am reporting the company and will be engaged in a lengthy pursuit of my money. In short, these guys are very unprofessional and I would never do business with them again. Note to White Rose Limousine: $250 is nothing compared to the lost of potential future business.
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