Jack D.'s review of Xymox Percussion

Xymox Percussion

         
Customer Reviews & Ratings
Complaint Posted 5/30/2011
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Review 5/30/2011
Ordered a ScoJo practice pad for my son April 29th. I was assured a delivery within 5 to 7 days. I was forced to send several unanswered emails on the whereabouts and status of my order. After 2.5 weeks I was then told it would be shipped out Friday. I should have read the facebook page where there are endless posts regarding overdue orders. I was told the order would include a free pair of drumsticks for my troubles, (no Sticks in the delivery). Seems like a few other complaints have been removed since my last visit to facebook. After 2 more weeks of waiting and several more email attempts I was greeted with an negative toned email, like it's my fault for inquiring about my free sticks. Kevin Heuerman seems to have little customer skills and seems too overwhelmed to deal with people who purchase from his company. I did receive the practice pad (3 weeks later) but was told the sticks were sent out Friday. If you need a product in an expeditious manner, or want customer support or a reasonable response, forget about it! Follow up 5/30/2011 Just received a phone call from Kevin Heuerman, I was not able to respond as he verbally called me an ungrateful Fu&$er, told me I was the worse customer ever and ranted for several minutes then cancelled my delivery of the free sticks. Called back and spoke to either Sarah or Kassi who again dropped "F" bombs and S@%T bombs and told me my original order had been honored and to go pound sand. Nobody listened nobody cared, all they were consumed with was why I was complaining about free stuff? All I wanted to know was "where it was". Seemed like a simple question at the time. If they would have listened instead of verbally lashing out they might have salvaged some dignity. I hope you have a better experience with this company.
 
 
 
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Additional Business Information
Hours   Phone   (909) 584-5004 Address   8662 Buggy Whip Road
Rancho Cucamonga, CA 91730
Website   http://www.xymoxpercussion.com Email   kevin@xymoxpercussion.com; xymoxpercussion@aol.com
Contact   Kevin Heuerman Other  
 
 
 
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