Ace Canopy

1.2 star rating Rating - based on 18 reviews & complaints
Wholesale connection for high quality outdoor canopies - canopy tents, party tents, canopies, pop up tents & outdoor resources. We manufacture canopies, pop up tents, shade canopies & portable canopies.  
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Ace Canopy Categories
Camping & Sporting Goods
Patio and Outdoor Furniture
General Merchandise
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Customer Reviews, Ratings & Complaints
Complaint Posted 11/10/2016
12 X 30 HEAVY DUTY SILVER POLY TARP
WE BOUGHT A 12 X 30 HEAVY DUTY SILVER POLY TARP ON AUGUST 20 2016 FOR $69.30...IT IS NOVEMBER 10th 2016 AND THE DAM TARP IS LEAKING LIKE A FISH IN WATER AS WELL AS IT HAS ROTTED AND IS RIPPING ..IF I HAD KNOWN THAT THIS PLACE OF BUSINESS WAS SUCH... Read More »
 
 
 
Complaint Posted 6/23/2016
20% restock fee???
These guys don't give a damn about customer satisfaction and obviously do not stand behind their product. Stay away! Read More »
 
 
 
Complaint Posted 10/27/2014
Zero, horrible customer service!
I have been trying to receive a tent cover since 08/2014 to replace the one I purchased a year ago. The first one I received after 20 plus calls to their customer service, it was the wrong type. The second one I received was the right type however... Read More »
 
 
 
Complaint Posted 6/3/2014
Zero Customer Service
Ordered & paid for a canopy. After nearly 2 weeks called to find where it was and was told it's out of stock and that customer service would call me back shortly. No one called back so several hours later I called customer service to cancel th... Read More »
 
 
 
Complaint Posted 5/19/2014
Tarp did not fit frame
The tarp we received did not fit the canopy frame, it was too small. It took about 20 phone calls, messages and conversations with people who did not know what they were talking about, to get a call back from "Maria" who apologized for b... Read More »
 
 
 
Complaint Posted 6/13/2013
Horrible customer service- don't back their product-won't acknowledge their mistakes or try to remedy the situation
About three years ago we ordered a canopy from this company and had no problems. On May 1, 2013 we ordered another 12' x 20' canopy. This is to replace the same one we previously ordered. Our measurements were the same on our order this time that... Read More »
 
 
 
Complaint Posted 1/9/2013
Unsatisfactory
Ordered a canopy. It was never shipped. I had to call and find out when it might arrive since it had been over three weeks and no canopy. Item was in stock when I ordered it. Found they had not shipped it. Finally arrive three and a half weeks aft... Read More »
 
 
 
Review Posted 4/9/2012
Should have read the reviews before buying from this company!
I wish I had read the reviews before buying from this company. I called to ask a question regarding the canopy pictured online and got a sales rep. He convinced me to order from him instead of online. Big mistake. I never received a confirmation e... Read More »
 
 
 
Complaint Posted 2/16/2012
Terrible customer service
Our company ordered on 2-9-12. We gave them our Fed Ex account number and told them we needed the product on 2-13-12. It never showed up. Called to get tracking, it showed that we were get the shipment on 2-15-12. Too late for what we needed it fo... Read More »
 
 
 
Complaint Posted 3/11/2011
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Review 3/11/2011
Do not deal with this company!! Too bad I just read these review here. Today in March 11, 2011. My original order is Feb 18, 2011 even after numerous phone calls (average wait 9 minutes) they still can't resolve the problem. They sent me wrong siz... Read More »
 
 
Business's response - by Daniel R.on 11/4/2011
Dear Customer, My sincerest apologizes that you had a bad experience with our company. I would really like to help you. Could you please provide me with you order number or the name of the product you wanted so that I may be assist you. I would... Read More »
 
Complaint Posted 11/15/2010
Review 11/15/2010
DO NOT DEAL WITH THIS UNSCRUPULOUS COMPANY! I saved for years to be able to buy a 14X40 canopy to put over some kennel runs. I was told I was buying a "heavy duty" canopy. I was then living on the west coast, where it rarely snows. What arrived wa... Read More »
 
 
 
Complaint Posted 9/10/2010
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Review 9/10/2010
Agree with other reviews. Product purchased was a super heavy duty 12x20 snow canopy kit that was supposed to be completely enclosed and water proof. The sides to this would not even come completely to the metal poles. We had to add more tarps to... Read More »
 
 
Business's response - by Daniel R.on 9/15/2010
Dear Customer, I apologize for the product you received and the trouble you have gone thru. I would like to fix this. I would just need some detailed information from you. If you could please provided me with your order number, product ordered,... Read More »
 
Complaint Posted 7/1/2010
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Review 7/1/2010
Simply put......order was placed, car canopy was delivered one month one day latter (thats 32 days or 4 weeks plus). Card was charged day of purchase. Oh did I mention that the actual canopy itself was sent in the wrong size. Still trying to get t... Read More »
 
 
Business's response - by Daniel R.on 9/8/2010
Dear customer, I would like to apologize to you for the way you order has been mishandled. I would like to assure that this has all changed. If you are still having trouble with your order please give me Daniel Ramirez. Office Manager, a call.... Read More »
 
Complaint Posted 6/11/2010
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Review 6/11/2010
One of the worst run businesses I have had the non-pleasure to work with. We ordered a canopy several months ago and received notice via email that our canopy had shipped, with an anticipated delivery date. The day came and went and still no canop... Read More »
 
 
Business's response - by Daniel R.on 9/7/2010
Dear Customer, I would like to take this time to apologize to you for your recent experience with Ace Canopy. I would like to assure you that this is not the way we do business. I would like to extend to you a 10% discount on your future purcha... Read More »
 
Complaint Posted 5/14/2010
Review 5/14/2010
This company LOOKS very professional and has an sophisticated marketing appearance. BUT WATCH OUT. Do not conduct any business with this company as they are bogus in touting to be the WORLDS LARGEST SUPPLIER. They are out of stock on one of the mo... Read More »
 
 
 
Complaint Posted 3/22/2010
Review 3/22/2010
Ace Canopy / Tarps Plus has a terrible order page protocol and customer service, which I was unaware of because their webpage has the look of a reputable company. The first red flag came when they did provide an email confirmation receipt when the... Read More »
 
 
 
Review Posted 7/7/2009
Review 7/7/2009
We recently purchased a tarp from Tarps Plus on line. We did so because they offered a size in tarps that we were looking for and is hard to find. We had no problem placing the order, receiving confirmation of the order or receiving confirmation t... Read More »
 
 
 
Complaint Posted 2/5/2008
Review 2/5/2008
Spend your Money Elsewhere!

1/4 Placed an order for a 10x10 enclosed canopy and my Credit Card was charged immediately.

No mention of item being out of stock on item order page. No mention of backorder in my order confirmation.

1/10 - Sen... Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 8am to 4pm Phone   (800) 838-3057 Address   38940 Trade Center Drive
Palmdale, CA 93551
Website   http://www.acecanopy.com Email   danielabadak@yahoo.com, Danielr@abadak.com
Contact   Daniel Ramirez Other  
 
 
 
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