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DON"T GO TO ALPS
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Customer service is very bad, Management is worse....they don't return emergency calls, will let you sit in the heat for days after spending thousands on their product, they should shut down business. Went elsewhere, got immediate emergency servic... Read More »
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Business's response - on 6/27/2016
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Yolanda I am sorry that you had a bad experience calling our answering service on Sunday afternoon and did not get a call back and service done in Pomona on Sunday. We have had a high demand of service calls from the recent heat wave and have not... Read More »
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smoke and mirrors
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Nice friendly service on the install. No customer service, not friendly, even on the verge of being mean after. Would not recommend this company to anyone. Spend the money with a more friendly, honest, company. They just Want your money. Read More »
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Business's response - on 4/24/2013
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We had you on schedule today, 4/12/2013 to service your unit. You did not answer our phone when we called to tell you our technician was in route. We installed your unit in 2008 almost 5 years ago. We have had one service request from you in 2012.... Read More »
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Review
Posted 10/2/2012
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1 Review
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0 Question
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224 Profile Views
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0 Answer
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Trustlinker since 10/02/12
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Review
Posted 8/8/2012
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1 Review
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0 Question
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265 Profile Views
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0 Answer
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Trustlinker since 08/08/12
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Change Out A/C
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I have used Alps A/C on two of my jobs. They have been very good to work with. They have worked with the utility company to get the rebate they were offering.
I highly recommend Alps Air Conditioning & Heating.
Barry Hanes
Hanes Construction
Read More »
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Review
Posted 10/31/2011
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1 Review
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0 Question
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370 Profile Views
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0 Answer
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Trustlinker since 10/31/11
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Review 10/31/2011
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We got several bids and were slightly discussed until we talked to Allen from Alps. What a difference from the others. He was very courteous and very informative. The more he talked the more we trusted him. Everything he told us he would do he did... Read More »
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Review
Posted 10/2/2011
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1 Review
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0 Question
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384 Profile Views
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0 Answer
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Trustlinker since 10/02/11
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Review 10/2/2011
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I decided to select ALPS A/C to install my new A/C and heating unit, while tearing out the old ducts and outdated unit I had in my home. I came across ALPS at the Orange County Fair. Allen Puig was my consultant and point of contact for scheduling... Read More »
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Review
Posted 9/10/2011
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1 Review
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0 Question
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342 Profile Views
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0 Answer
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Trustlinker since 09/10/11
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Review 9/10/2011
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ALPS installed an Air Conditioner and Furnace in one day as promised. The work was "as ordered" and the installers were quick, quiet and professional. I received 3 bids for the project and ALPS was the most competitive for the desired project. Whe... Read More »
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Review
Posted 5/18/2011
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1 Review
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0 Question
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374 Profile Views
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0 Answer
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Trustlinker since 02/23/11
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Santa Ana, CA
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Review 5/18/2011
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Alps is AMAZING! Professional service, quality work and affordable industry prices. After ALPS serviced our home, they quickly became THE HVAC company for my neighborhood! What a breath of fresh air to have someone you can trust!
I HIGHLY RECOMMEN... Read More »
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Review
Posted 5/18/2011
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1 Review
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0 Question
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367 Profile Views
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0 Answer
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Trustlinker since 05/18/11
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Review 5/18/2011
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I heartily recommend Alps. They are responsive, thorough, and provide quality efficient equipment. They stand behind their work. My husband and I have been very happy with Alps and have recommended them to our friends. Read More »
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Review
Posted 1/24/2011
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1 Review
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0 Question
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340 Profile Views
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0 Answer
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Trustlinker since 01/24/11
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Review 1/24/2011
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We recently contracted with Alps air-conditioning and heating for the installation of a new a/c and furnace in our home. We would HIGHLY recommend this company to anyone in the market for a new system. From the day Allen came out to give us an est... Read More »
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Review
Posted 3/19/2010
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1 Review
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0 Question
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351 Profile Views
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0 Answer
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Trustlinker since 03/19/10
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Review 3/19/2010
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We are very happy with our system and would highly recommend your company. The salesman was very polite; he sat at our table and explained the whole system to us. He showed us many different units until we found the best one for our house. The ins... Read More »
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Review
Posted 3/19/2010
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1 Review
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0 Question
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388 Profile Views
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0 Answer
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Trustlinker since 03/19/10
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Review 3/19/2010
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My experience with Alps Air Conditioning & Heating was great. Thanks to my new system I had a cool summer. Everyone there was very professional, knowledgeable and honest. Thank you ALPS staff! Read More »
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