4.5 star rating Rating - based on 88 reviews & complaints
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Customer Reviews, Ratings & Complaints
Review Posted 1/20/2017
Astrabeds never responded! Calls, messages unanswered!
Early December 2016 I ordered a king-size adjustable bed frame from Astrabeds for $3798. On 12/5/16 they took the payment from my VISA. December 30 half the bed frame was delivered. I realize I live in PA and it came from CA but that was a long sh... Read More »
Complaint Posted 2/6/2016
Not sure about the bed, but customer service is weak
I ordered an Astrabed and on Jan. 17, 2016. I was excited to get the bed, but eight days later, I received an email stating there was no latex available to make my bed. No problem, other than it is hard to understand why a latex mattress company d... Read More »
Review Posted 9/23/2014
Astrabeds.. they make it right
due to a cc daily limit spend on my card I had to make two different purchases, one on a monday and the other the next day on a tuesday. This created some confusion because one order went thru as a twin when it was supposed to be a queen, when the... Read More »
Review Posted 6/17/2014
Ultra Plush
Well we received our bed in a couple of boxes. They come vacuum sealed so when you open them, make sure you have room because they expand! Latex is heavy. Make sure you have at least two strong people. The mattress went together easily as did the... Read More »
Review Posted 3/24/2014
Trust me on this. I have no agenda
After researching almost a year, reading all the blogs and comparing sites and mattress stores. I finally could what looked to be the ideal mattress for me, a 69 year old in great health but age gave me pain in the hips, my doctor said bursitis. M... Read More »
Review Posted 2/18/2014
After A Series of Mishaps...we're sleeping comfy!
We first ordered the Harmony Bed pkg in April last year. We were out of town right after it arrived and was set up for us. Definitely get the setup deal! Too heavy and awkward to set up on one's own! When we returned we tried it out , but it seeme... Read More »
Review Posted 1/27/2014
King size expectations
We purchased the king size Harmony bed to replace a combination latex/foam queen mattress that was eight years old. We have always had a queen size mattress and wanted a king. After much online research we decided to buy the Harmony bed from Astrb... Read More »
Review Posted 1/5/2014
The Solace Bed is pure comfort
It wasn't an easy decision to make buying a king size mattress online before seeing or touching it but I'm glad I did. I received the bed in about 3 weeks from the time I placed the order. The bed was easy to setup. I was very impressed with the m... Read More »
Review Posted 1/3/2014
Sonoma Bed is great
We have been using the astrabed sonoma bed since June 2013. We purposely choose this bed for its firmness. It is comfortable but yet quite firm. Great for back-sleepers, but may be difficult if you sleep on side for too long. As the body adjust to... Read More »
Review Posted 1/2/2014
We bought the solace about 6 months ago and still love the bed. It is very comfortable for both sleeping and for sitting up to watch TV or read. We did have difficulty setting up the bed because the wrong cover was delivered, but, they took care o... Read More »
Review Posted 1/1/2014
Best bed ever
Bought the king size Harmony bed back in august , and I have to say it is the best bed I have ever had. I used to wake up with lower back pain, now I wake up almost pain free!!! Read More »
Review Posted 1/1/2014
Good Experience
Delivery was quick and products arrive in good condition. Excellent packaging! Would add: 1. email notice when the bed is shipped. 2. weight and package dimentions. 3. handles on outside of mattress package. Read More »
Review Posted 12/30/2013
Return policy was not explained correctly
We are fairly pleased with our Astra Bed, although it was thinner than expected. We could not return it without having to pay out of pocket $300 plus! The bed itself is extremely comfortable, I would have paid extra money in the beginning for a th... Read More »
Review Posted 12/28/2013
Great Customer Service
Was interested in purchasing a latex mattress but I had tons of reservations and questions. Astrabeds' customer service was superb. The rep patiently answered all my questions and even provided me with recommendations on a mattress that will defin... Read More »
Review Posted 12/22/2013
Amazed all over again every time I lie down.
We've been sleeping on our Astrabed mattress for over a year now and are still amazed at how wonderful it is. Can't say enough good things about it -- it's supremely comfortable, supportive and therapeutic. We sleep better than we ever have, back... Read More »
Review Posted 12/20/2013
Happy Customer, Fears/Worries About Latex Alleviated!
Prior to working with Astrabeds, I'd never heard of a latex mattress. I am thrilled to have found a natural, non-toxic alternative to other mattresses. Customer service was top notch. The folks at Astrabeds were so incredibly willing to answer our... Read More »
Review Posted 12/12/2013
Serenity Bed Glory
I received my Serenity Bed back at the beginning of summer and it has been a worthwhile investment. I sleep comfortably through the night and have awaken many times feeling well rested. No back pains or stiffness at all. And the bed never holds in... Read More »
Review Posted 12/10/2013
Best Mattress at a good price
The mattress is the heaviest mattress I've ever encountered. We bought a queen Harmony bed that gives in my opinion great support with a soft feel. Really helped with the wife's allergies and back issues. Astrabeds customer service has been great... Read More »
Review Posted 12/9/2013
Excellent Mattress
Bought the Serenity King in June of this year and have been extremely happy with the purchase. The mattress is high quality and is, hands down, the best bed we have owned. Had a UPS problem during shipping and the company was very attentive and di... Read More »
Review Posted 12/9/2013
Great Mattress
We have been using the Astrabeds SerenityBed for about 6 months now and could not be happier. It was shipped quickly and arrived in a relatively small box. My wife and I have been through other spring mattresses before but they have worn out in ju... Read More »
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