Best Choice Products

1.8 star rating Rating - based on 26 reviews & complaints
 
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Customer Reviews, Ratings & Complaints
Complaint Posted 1/10/2018
Horrible customer service
I have been trying to reach customer support for two days. Waited on hold for over an hour yesterday, then pressed an option to have them call me. They never did. Today I called again and chose the call back option. Still waiting after two hours.... Read More »
 
 
 
Review Posted 12/24/2017
horrible/Worst company
I purchased a futon to have for the holidays because I had family coming in. I received the futon but they sent me the wrong legs that was one thing. I have been trying to call to at least get the correct legs but I already purchased a better and... Read More »
 
 
 
Complaint Posted 12/22/2017
HORRIBLE CUSTOMER SERVICE
Shipped me a returned product that was damaged due to someone starting installing the product, had no instructions, and no hardware. I spent 4 hours on hold to try to get it replaced and they said it couldn't be delivered until the end of the firs... Read More »
 
 
 
Complaint Posted 12/21/2017
Best Choice products is a RIP OFF!
I completely agree with the previous review, I am experiencing the same exact thing!!! I am furious that they keep you on hold for hours and then never return your call. I have sent emails and same thing. DO NOT ORDER FROM BEST CHOICE PRODUCTS. ZE... Read More »
 
 
 
Complaint Posted 12/18/2017
Worst Customer Service on the Planet!!!!
This is the worst customer service experience I ever had to deal with. I can’t believe this! I have been calling for 2 weeks different days different times, I choose option 1 to be called back and I get a call back with a recorded message saying “... Read More »
 
 
 
Complaint Posted 12/15/2017
call 8447049460 for what??
so I purchased the wrong toy..no biggy just needed to exchange,,NOT! this business is super messy very unprofessional..didn't read reviews because I went through walmart..guess who lost a long time customer because they are in business with clowns... Read More »
 
 
 
Review Posted 9/2/2017
Wonderful product and great customer service!
I searched for many days to find the right desk that got my daughters room. I love the look of the desk with the removable top cabinet/drawers. Some other sites had similar desks but no one could match Best Choice's price. The desk arrived much so... Read More »
 
 
 
Review Posted 7/5/2017
Excellent Quality Potting Bench
Recently took delivery of a Best Choice Products potting bench purchased using Amazon Prime. I first performed a comparison of many potting benches and chose ours based on a high review score submitted by other buyers. We received the potting benc... Read More »
 
 
 
Complaint Posted 5/15/2017
do not buy from this company
they shipped pool reel with missing parts and do not take responsibility- have disputed with visa -avoid this company at all costs. Read More »
 
 
 
Complaint Posted 4/12/2017
Scam
I purchased a patio umbrella, hand crank, from Best Choice Products through amazon, last year at the end of the season 2016. This month, April 2017, with good weather approaching I put the umbrella up only to find out that the hand crank doesn't... Read More »
 
 
 
Complaint Posted 1/25/2017
Beware Do Not Shop Here
Issue necessitated return of product. After 5 weeks of calling and emailing them they would not answer, respond or acknowledge us. We were stuck. Scam outfit. Shop somewhere else Read More »
 
 
 
Complaint Posted 1/14/2017
Lawsuit
I think that there are enough people getting ripped off by this company that someone needs to get enough of us together to take legal action. This company is the worst company ever. Has the worst customer service ever. They never answer the phone... Read More »
 
 
 
Complaint Posted 1/2/2017
Kids 12V Electric Ride on Truck w/ Remote Control, LED Lights, and Music ‑ pink
My granddaughters grant-grandfather died on her birthday in June, I tried to buy her a cake at the last minute at walmart to have a birthday party and they told me I could not buy a last minute cake. I love walmart and again went back and bought m... Read More »
 
 
 
Complaint Posted 12/12/2016
Broken glass on fireplace
Not by best choice, I should have read the reviews before I purchased from them. Read More »
 
 
 
Review Posted 11/29/2016
Superb Customer Service
I had made a purchase from Walmart online and Best Choice was the drop shipper , well anyway Fed Ex had dumped my order damaging parts and I called and they took very good care of me!!! Was very happy with my customer service rep Ally !! Will do b... Read More »
 
 
 
Review Posted 9/21/2016
Great service
I ordered a ride-on toy for my one year old. The ride-on toy appear to be functioning properly the only defect was that the doors did not open as advertised. I called with my concern Ryan P not only offered me a full refund, a replacement, and a p... Read More »
 
 
 
Complaint Posted 2/17/2016
NO Reimbursement
Made a purchase during the month of November. It was a power wheel for my son and it was his Christmas gift. The item was on sale but got charged full price. Three months later have not received my $60 reimbursement. Read More »
 
 
 
Complaint Posted 12/28/2015
FRAUDULENT COMPANY!!! BEWARE!!!
I AGREE WITH THE OTHER POST!!! THEY WILL TAKE YOUR MONEY AND NEVER DELIVER YOUR PRODUCT! CUSTOMER SERVICE IS NON-EXISTENT. I CALLED AND WAIT TIME WAS INITIALLY 84 MINUTES. AFTER 30 MINUTES OF WAITING THE TIME ONLY DROPPED TO 79 MINUTES. MY PRODUCT... Read More »
 
 
 
Complaint Posted 12/10/2015
Warning DO NOT ORDER FROM THIS COMPANY
They will take your money and you will never hear from them again.Customer service set on hold for two hours they make you press 2 every minute or will send you to voicemail.They have turned off there online chat, please don't waste you time or mo... Read More »
 
 
 
Complaint Posted 12/9/2015
Terrible customer service
Recently I purchased an inversion table from Best Choice Products. Upon assembling the unit, I discovered that some of the parts, needed for assembly, were missing from the box. I have made numerous attempts to contact the company to resolve the p... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (909) 948-8400 Address   P. O. Box 1478
Rancho Cucamonga, CA 91729
Website   http:////stores.channeladvisor.com/best-choice/ Email   bestchoiceproducts23@yahoo.com
Contact   Other  
 
 
 
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