Capital Gold Group, Inc.

4.7 star rating Rating - based on 181 reviews & complaints
Capital Gold Group, Inc. is one of the nation’s premier providers of numismatic and semi-numismatic precious metals for direct delivery as well as for direct ownership in Precious Metals IRAs, available in Traditional, Roth, SEP or 401k rollovers.  
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Capital Gold Group, Inc. Categories
Gold, Silver, and Platinum Dealers

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Customer Reviews, Ratings & Complaints
Review Posted 6/8/2015
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Amazing service - Highly reliable
I'm a regular customer at Captital Gold Group. The last time I went there I purchased a rare coin. The customer service is always excellent and they always give you dedication and attention to detail. I love that and that is why I will use them ag... Read More »
 
 
Business's response - by Marketingon 7/19/2016
Thank you, Sam, for you review, your kind remarks and your time. We appreciate you for always choosing the Capital Gold Group we are always here to better serve you anytime. Read More »
 
Review Posted 8/24/2016
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Rare Coins
This is my favorite place to get rare coins. They're also really knowledgeable about silver investing now that gold prices are high and I cannot afford investing in gold. I am really happy to know that Capital Gold Group is keeping me informed on... Read More »
 
 
Business's response - by Marketingon 8/24/2016
Thank you,Sonia S., for your kind review! All of the Capital Gold Group team is glad you put your trust in us with purchasing your rare coins! We value you and people that are as passionate as us about putting a hedge of protection in our future!!... Read More »
 
Review Posted 7/28/2016
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Questions Were Answered
Shanti at Capital Gold Group was great, she answered all my questions, and walk me through a flawless transaction. Thanks, Shanti Read More »
 
 
Business's response - by Marketingon 8/9/2016
Thank you, Kimberly, for your excellent review! Shanti and the whole team at Capital Gold Group are glad that you had such a great experience with your precious metals. If you need any other precious metals services or have questions please don't... Read More »
 
Review Posted 7/25/2016
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Capital Gold Group - Great Company
I just finished rolling part of my IRA into precious metals and I can’t believe how smoothly the process went. Capital Gold Group is everything they are advertised to be. They also saved me a lot of money in fees compared to what other companies w... Read More »
 
 
Business's response - by Marketingon 8/9/2016
Thank you, Paula, we appreciate your honest review very much! Doing a rollover to Precious Metals IRA is step-by-step with your Precious Metals expert at Captial Gold Group and all the steps are transparent, your purchases are all 100% insured and... Read More »
 
Review Posted 7/21/2016
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Friendly and Helpful
I spoke with several companies before Capital Gold Group but immediately upon speaking to Ken I knew Capital Gold Group was right for me. Ken was knowledgeable, friendly and very conscientious. He and the whole CGG team made it easy for me to buy... Read More »
 
 
Business's response - by Marketingon 8/9/2016
Thank you, Gary, for you honest and trustworthy review! We appreciate you and thank you for putting your trust in Capital Gold Group for your gold and silver purchases. Ken is a phenomenal wealth of information and loves precious metals! We are al... Read More »
 
Complaint Posted 5/19/2016
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I got scammed.
Hi Ken, At this particular time I am not in any hurry to hand over another dime to the Capital Gold Group. I still have a bad taste in my mouth over the business I have already done with CGG. A few years ago, I was communicating with another one o... Read More »
 
 
Business's response - by Marketingon 5/23/2016
Michael, I was able to locate your specific order and would like to address your concerns. You initially purchased with CGG in June 18, 2010. The coins you purchased have two values, the gold melt down value and intrinsic value. The melt down va... Read More »
 
Review Posted 4/27/2016
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I have to say 5 Star Service well done.
Excellent customer service, especially in the tech support department when I was having trouble with the website. So nice to be able to speak with a real, and courteous, person! Read More »
 
 
Business's response - by Marketingon 7/19/2016
Hi Marketing! Thank you, for your review. We are sorry you had troubles with our website. Our tech guys are very patient, professional and have scored a 100% in satisfaction for the past two years. I am happy they helped you and glad you had an ex... Read More »
 
Review Posted 6/3/2015
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Great service!
This is the second time I am purchasing a rare coin from this company. I wanted to get 1864-Indian-Cent-Bronze RRC and I found it at capital gold group. The customer service was excellent and they paid a great deal of attention to detail. Read More »
 
 
Business's response - by Marketingon 8/9/2016
Thank you, Sam D., we appreciate your kind review and your feedback! At Capital Gold Gold we know there is a lot of fraud and ripoff counterfeiters in coins. We only deal with 100% authenticated coins. We are happy you trusted in us and you are pl... Read More »
 
Review Posted 6/2/2015
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Reliable company, I will remain their customer for a long time
My sister and I have worked with Capital Gold Group for 8 months now. They help us set up a Self Directed Precious Metals IRA. We always have amazing user experience with their staff. They are friendly, helpful and professional. We also use them f... Read More »
 
 
Business's response - by Marketingon 8/9/2016
Thank you, Bojan S., for your review! At Capital Gold Group we are glad you and your sister trusted us with your Self-Directed Precious Metals IRA. We have been handling Precious Metal IRAs for over ten years and we are here for the long term. We... Read More »
 
Review Posted 6/2/2015
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Excellent Service!
When I went to capitol gold, I knew nothing about gold or IRAs; but their professional and knowledgeable staff were able to help me out. I ended up signing up for their precious metals IRA and I have never felt more confident in my decision. Would... Read More »
 
 
Business's response - by Marketingon 8/9/2016
Thank you, William S., for your kind review and feedback! We truly appreciate your trust in choosing us for your long term Gold IRA needs. We welcome you to the Capital Gold Group Family and if you need anything let us know we are online 24/7 or c... Read More »
 
Review Posted 6/1/2015
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Solid investments, and premier service
I have enjoyed working with Capital Gold Group over the last year. I am building a solid portfolio, and am now confident in my investments. They are truly an informed and driven group, and I am proud to have jumped on board with a form of investin... Read More »
 
 
Business's response - by Marketingon 8/9/2016
Thank you, Harper J., for your straightforward and honest review! We appreciate your feedback and love serving you with any of your precious metals concerns. Welcome to the family and let us know if there is anything else we can do! Read More »
 
Review Posted 6/1/2015
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Amazing service
I've used Startwithgold numerous times now and each experience is equally painless each time. I just started getting in to collecting and the staff was more than willing to answer any and all of my questions. Great experience each time. Read More »
 
 
Business's response - by Marketingon 8/9/2016
Hello Steve, thank you for taking the time to write your amazing review! At Capital Gold Group we appreciate you and we are glad you had all your questions answered. As always if you need more information we are here to serve, let us know! Read More »
 
Review Posted 5/31/2015
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Great Company
I have been with Capital Gold Group for a little over a year now and I just love them! From the start they have made everything so easy for me to understand. I feel very comfortable with my money being in this company and I hope that this review h... Read More »
 
 
Business's response - by Marketingon 8/9/2016
Hello Rebekah, Thank you for your kind and honest review! We appreciate you! We are glad you chose and trust Capital Gold Group. If you need anything please don't hesitate to let us know 1-800-200-Gold. Read More »
 
Review Posted 5/31/2015
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Great Company!
This company is great! The customer service is excellent and all of the representatives are very knowledgeable about gold investing and the advantages of it. I was excited after speaking with someone after finding out all what they offered. I woul... Read More »
 
 
Business's response - by Marketingon 8/9/2016
Hi Lanae, thank you so much for such an honest and sincere review! We are so glad you gave Capital Gold Group the opportunity to share our knowledge on gold investing and felt secure enough to recommend us. We offer a no pressure long term relatio... Read More »
 
Review Posted 5/31/2015
Really Upset
Capital Gold Group uses hard sales tactics to lure in seniors and get them to roll over a 401(k) into a Precious Metals IRA. They do not make it clear that the individual is paying 35% in commissions. They use tactics like telling people gold is a... Read More »
 
 
 
Review Posted 5/30/2015
Outstanding Service
I was familiar with the concept of gold investment but I simply never got involved. However, Capital Gold Group introduced me into the gold investment market and provided me with a step by step explanation of what I needed to know to get started a... Read More »
 
 
 
Review Posted 5/30/2015
I love this company
I really do love this company, I have been with Capital Gold Group for almost a year now and it is so rewarding! They have the friendliest people at their store. Whenever I go in I am greeted with warmth and I know I'm at the right place. I have t... Read More »
 
 
 
Review Posted 5/30/2015
Excellent silver coins
We are with my father coin collectors - we have more than 1,200 coins. Two weeks ago, we joined a collection of two French coins of 1899 and 1900. Thank you "Capital Gold Group" is always competent and friendly to talk to. Yesterday I received my... Read More »
 
 
 
Review Posted 5/30/2015
Wonderful and honest company
I dabbled in coin collecting growing up but things became serious for me when I inherited a very valuable coin collection several years ago. I decided at that time to increase my knowledge about coins and to start investing more in precious metals... Read More »
 
 
 
Review Posted 5/30/2015
Competitive prices and professional staff
Capital Gold Group isn't the only company in the industry like this, but in my opinion they are the best; they offer the widest selection of investment products and gold and precious metal products, they have the most competitive pricing, and by f... Read More »
 
 
 
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Additional Business Information
Hours   Mon 7am to 5pm PST Tue 7am to 5pm PST Wed 7am to 5pm PST Thu 7am to 5pm PST Fri 7am to 5pm PST Phone   (800) 510-9594 Address   21700 Oxnard Street, Suite 600
Woodland Hills, CA 91367
Website   http://capitalgoldgroup.com Email   pr@capitalgoldgroup.com
Contact   J. Sobry, Marketing Director Other  
 
 
 
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