Casablanca Express

2.9 star rating Rating - based on 26 reviews & complaints
Casablanca Express (CBE) is a wholesale travel company which provides promotional travel services to over 100,000 passengers per year. Our destinations include Las Vegas, Reno, Tahoe, San Diego, San Francisco, Hawaii, Orlando and Mexico.  
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Casablanca Express Categories
Vacation Certificate and Voucher Promotion Service ...

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Customer Reviews, Ratings & Complaints
Complaint Posted 11/24/2015
Hayley C.
Do not use this company
My family bought a time share earlier this year and received a "free" cruise from Casablanca Express. Basically we had to pay for the taxes $590 in total. I completed all of the steps correctly, sent in the deposit, picked a date for our cruise, t... Read More »
Complaint Posted 1/16/2015
John W.
What to say
Well my girlfriend and I got the free trip to vegas and hawaii. And honestly the trip to vegas was beyond easy and the customer service was amazing, easy going , I even asked to change our dates twice and it was no problem, they were great... Wit... Read More »
Complaint Posted 1/3/2014
Geoffrey H.
Unprofessional ripoff business, stay away from this one
1: Fishing bait: We have booked a hotel room through Casblanca Express in Riviera Hotel. Although we have paid ~$200.00 for reservation one year ago, and we have been told that this is not time share sales related. But we have to attend one and ha... Read More »
Review Posted 10/3/2013
Rosa R.
Rip Off
I went to silverleaf for a presentation and got this vacation. I booked it by sending my $100, but then I went ahead and cancelled and asked for my money back. Later on I got a call back from Casablanca Express offering me a better deal, which inc... Read More »
Review Posted 5/5/2013
david r.
Casablanca Express / Las Vegas Vacations
The sales pitch and offering were excellent. For $199, receive 3 nights 4 days at Vegas Rivera. Included with the package is $300 'bite' dinning card (do not know effectiveness/usefulness), $100 discover debit card if attend '90 minute' breakfast/... Read More »
Complaint Posted 11/29/2012
Tiffany B.
Horrible Company dont use them there are plenty more out there
This company has the worst customer service do not use them. I called and spoke to someone who couldn't help me which is fine he transferred me to apparently his very very unprofessional manager Julio who is the director of the company and he does... Read More »
Complaint Posted 10/30/2012
Tadd P.
Casablanca Express review
Casablanca Express has joined other companies utilizing the misleading practice of issuing certificates that 1) have short expiration dates 2) count on customers not being able to book on preferred days and 3) charge exorbitant upgrade and extensi... Read More »
Review Posted 10/3/2012
Miranda G.
Rip off!
We sat through a timeshare for silverleaf in Texas. We got a Vegas trip said to pay 100 dollars for taxes no problem. Then got a call about a month before trip saying we should up grade. Cause they had us on sucky flights and a hotel 17 miles from... Read More »
Complaint Posted 4/30/2012
Melissa V.
Free trip to Vegas...
I recently attended a very BORING 90 minute presentation at Silverleaf Piney Shore in Conroe, TX. I was given a $40 Visa gift card that filled my car with gas (THUMBS UP) =) but I also for a certificate for a free trip round trip to Vegas. It says... Read More »
Review Posted 4/11/2012
Constance D.
Casablanca always called us, got our input, and then did everything!
We thought this package was going to be a disappointment like some of the other packages we had received in the past from other companies. Boy, were we wrong! The reservation process was so easy- actually we had to do very little. Casablanca alway... Read More »
Review Posted 4/10/2012
Jill R.
The staff was very helpful at Casablanca and made the whole process very easy.
I would like to thank you for providing an unforgettable trip for my mother and I last fall. We took advantage of an offer to listen to your sales pitch in exchange for a free trip to Las Vegas. The time was well worth it! I would also like to men... Read More »
Review Posted 4/6/2012
Cherie W.
wonderful and extremely polite
I enjoyed my stay in Las Vegas last year and can not wait to go back. The procedure was pretty simple and self explanatory. The only thing that I did not like is that we were not informed it would be extra to check-in early in the room. This shoul... Read More »
Review Posted 4/4/2012
Gary & Linda S.
we had a GREAT time!
Just wanted to let you know that my wife and I had a GREAT time in Las Vegas! Travel arrangements went flawlessly, travel to/from the hotel was immediate, service and food was great! We got to see a lot of sites and probably gambled too much, but... Read More »
Review Posted 4/2/2012
Kelsey C.
I had a great time thanks to you
Thank you for the wonderful complimentary trip to Las Vegas. My husband and I had a great time thanks to you. I will certainly recommend you to all my friends and relatives! Read More »
Complaint Posted 2/27/2012
Kendall H.
Bought a car with a free Vegas Trip, sent them the $100, waited, heard from them about our late PM departure and our early AM return times. Waited for them to call as the letter said to confirm flight times only to reciedve a letter saying they ca... Read More »
Complaint Posted 2/3/2012
Colleen R.
My "big win"
I "won" a trip after looking at a time share. The property chose Casablanca Express to handle my travel plans.

The original trip was to be 2 nights in Las Vegas, including airfare. I was required to deposit $100 for taxes and fees, no problem.... Read More »
Review Posted 1/7/2012
Jak K.
Pretty decent
Yes it seems a bit fishy to buy a "promotional" package over the phone, but the trip is free practically if you pay the "reservation" fee. So i decided i'd give it a go, whats 90 minutes of my time if it means staying in a nice hotel on the cheap.... Read More »
Complaint Posted 12/13/2011
Vic C.
Casablaca Reservation Letter.
Rang to book - told full up. Told them what a load of rip off merchants they were & put phone down so that they had no chance to try and sell me an upgrade. The good reviews are no doubt posted by Casablanca Express. Read More »
Review Posted 11/30/2011
Diane H.
Vacation Trip
This is a coment regarding our trip to Big Bear through Casablanca on April 6th through April 9th this year.
The Northwoods Resort was just awesome! If it hadn't been for our spectacular representative and her very knowledgable input, we wouldn'... Read More »
Review Posted 11/23/2011
Review 11/23/2011
Thank you for the wonderful complimentary trip to Las Vegas. My husband and I had a great time thanks to you. I will certainly recommend you to all my friends and relatives! Read More »
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. - 5:00 p.m. Phone   (818) 992-5100 Address   6300 Canoga Avenue Suite 500
Woodland Hills, CA 91367
Website Email
Contact   Charles McClendon Other  
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