Casablanca Express

2.6 star rating Rating - based on 33 reviews & complaints
Casablanca Express (CBE) is a wholesale travel company which provides promotional travel services to over 100,000 passengers per year. Our destinations include Las Vegas, Reno, Tahoe, San Diego, San Francisco, Hawaii, Orlando and Mexico.  
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Casablanca Express Categories
Vacation Certificate and Voucher Promotion Service ...

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Customer Reviews, Ratings & Complaints
Complaint Posted 7/24/2017
We went to a Timeshare meeting where they were trying to sell us a timeshare. Each time we said no they offered us a reward. We didn't buy a timeshare, but we walked out of there with 3 "free" trips. They make it SOOO difficult to claim these rewa... Read More »
Complaint Posted 7/5/2017
CasaBlanca Express rips you off
They cash your money but have absolutely no follow up. They are unresponsive to calls and are impossible to work with. I received no calls back to my concerns and issues. I don't know how a company like this stays in business. I intend to use ever... Read More »
Complaint Posted 4/14/2017
One month till our all inclusive luxury resort in Puerto Vallarta got the call from one of there con-artist consultants to inform us that we are not on the beach and that our flight takes 20 hours with two lay overs but for $350 per person we can... Read More »
Complaint Posted 3/2/2017
Offers a complete scam
I won a trip for two to Catalina for attending a timeshare pitch. In order to book the "free" trip I was required to make a $50 reservation deposit. When I requested dates for the trip they were always "unavailable." Finally I was told that the of... Read More »
Complaint Posted 8/7/2016
I got a Hawiia vacation for buying a timeshare in Las Vegas. They gave me a sample registration for information and the real one once 2 payments where made. After 3 payments and still no form, I called the timeshare and was told they had no contro... Read More »
Review Posted 6/29/2016
Awesome vacation to Las Vegas
We received a 2 night stay in Las Vegas for test driving a new Ford Mustang. Casablanca Express was very good to work with, they scheduled our dates and sent the documents within a few days .. Read More »
Complaint Posted 4/18/2016
Bait and Switch Tactics, stay clear
Their bait and switch tactics and used car salesmen lying tactics is outrageous. I was offered 2 nights free at the Plaza in Las Vegas to listen to their timeshare sales pitch. I asked how much it would be for 2 additional nights. I was told $190... Read More »
Complaint Posted 11/24/2015
Do not use this company
My family bought a time share earlier this year and received a "free" cruise from Casablanca Express. Basically we had to pay for the taxes $590 in total. I completed all of the steps correctly, sent in the deposit, picked a date for our cruise, t... Read More »
Complaint Posted 1/16/2015
What to say
Well my girlfriend and I got the free trip to vegas and hawaii. And honestly the trip to vegas was beyond easy and the customer service was amazing, easy going , I even asked to change our dates twice and it was no problem, they were great... Wit... Read More »
Complaint Posted 1/3/2014
Unprofessional ripoff business, stay away from this one
1: Fishing bait: We have booked a hotel room through Casblanca Express in Riviera Hotel. Although we have paid ~$200.00 for reservation one year ago, and we have been told that this is not time share sales related. But we have to attend one and ha... Read More »
Review Posted 10/3/2013
Rip Off
I went to silverleaf for a presentation and got this vacation. I booked it by sending my $100, but then I went ahead and cancelled and asked for my money back. Later on I got a call back from Casablanca Express offering me a better deal, which inc... Read More »
Review Posted 5/5/2013
Casablanca Express / Las Vegas Vacations
The sales pitch and offering were excellent. For $199, receive 3 nights 4 days at Vegas Rivera. Included with the package is $300 'bite' dinning card (do not know effectiveness/usefulness), $100 discover debit card if attend '90 minute' breakfast/... Read More »
Complaint Posted 11/29/2012
Horrible Company dont use them there are plenty more out there
This company has the worst customer service do not use them. I called and spoke to someone who couldn't help me which is fine he transferred me to apparently his very very unprofessional manager Julio who is the director of the company and he does... Read More »
Complaint Posted 10/30/2012
Casablanca Express review
Casablanca Express has joined other companies utilizing the misleading practice of issuing certificates that 1) have short expiration dates 2) count on customers not being able to book on preferred days and 3) charge exorbitant upgrade and extensi... Read More »
Review Posted 10/3/2012
Rip off!
We sat through a timeshare for silverleaf in Texas. We got a Vegas trip said to pay 100 dollars for taxes no problem. Then got a call about a month before trip saying we should up grade. Cause they had us on sucky flights and a hotel 17 miles from... Read More »
Complaint Posted 4/30/2012
Free trip to Vegas...
I recently attended a very BORING 90 minute presentation at Silverleaf Piney Shore in Conroe, TX. I was given a $40 Visa gift card that filled my car with gas (THUMBS UP) =) but I also for a certificate for a free trip round trip to Vegas. It says... Read More »
Review Posted 4/11/2012
Casablanca always called us, got our input, and then did everything!
We thought this package was going to be a disappointment like some of the other packages we had received in the past from other companies. Boy, were we wrong! The reservation process was so easy- actually we had to do very little. Casablanca alway... Read More »
Review Posted 4/10/2012
The staff was very helpful at Casablanca and made the whole process very easy.
I would like to thank you for providing an unforgettable trip for my mother and I last fall. We took advantage of an offer to listen to your sales pitch in exchange for a free trip to Las Vegas. The time was well worth it! I would also like to men... Read More »
Review Posted 4/6/2012
wonderful and extremely polite
I enjoyed my stay in Las Vegas last year and can not wait to go back. The procedure was pretty simple and self explanatory. The only thing that I did not like is that we were not informed it would be extra to check-in early in the room. This shoul... Read More »
Review Posted 4/4/2012
we had a GREAT time!
Just wanted to let you know that my wife and I had a GREAT time in Las Vegas! Travel arrangements went flawlessly, travel to/from the hotel was immediate, service and food was great! We got to see a lot of sites and probably gambled too much, but... Read More »
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Additional Business Information
Hours   Monday - Friday 9:00 a.m. - 5:00 p.m. Phone   (818) 992-5100 Address   6300 Canoga Avenue Suite 500
Woodland Hills, CA 91367
Website Email
Contact   Charles McClendon Other  
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