Cellularoutfitter.com

1.2 star rating Rating - based on 36 reviews & complaints
 
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Cellularoutfitter.com Categories
Cell Phone Services & Accessories
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Customer Reviews, Ratings & Complaints
Complaint Posted 11/12/2017
Bait and Switch
Like everyone else I got ripped off on the shipping charges, which they don't show you until after they take your credit card information. HOWEVER< do not let this deter you from taking a stand. You can dispute this with your credit card company,... Read More »
 
 
 
Review Posted 11/7/2017
Buyer Beware!
Make sure you want what you buy. They do not give returns. They do store credit and then do not send your items and ignore your emails. I am out 40 bucks now. They may be inexpensive but their not work the hassle. Read More »
 
 
 
Review Posted 10/29/2017
Terrible Customer Service
I really wished I would have read reviews pertaining to Cellar Outfitter prior to dealing with them. My first esperience dealt with ordering 2 cellphone covers and once i submitted payment then this huge shipping and handling fee showed up. after... Read More »
 
 
 
Complaint Posted 9/28/2017
Non-existent consumer support!
I purchased a universal dashboard smart phone support on 9/15/17, and received it last week. On September 22 at 9:05 AM PDT I filled out a form with the following message: The side support end just broke off when I was attaching the connecting sid... Read More »
 
 
 
Complaint Posted 9/28/2017
Worse website for buying in whole USA
This company is the worse ever! Paid 11.95 to ship 2 batteries (which is very expensive) and it took 11 days for arival. Wrote them several times for shipping confirmation and for cancel this order and received a message 3 days after my email was... Read More »
 
 
 
Complaint Posted 9/22/2017
Did not receive my order
This company is horrible. I never received my order I have emailing and calling without anyone responding back to me. My USPS tracking number was not valid. You can not speak to a live person. I have called my credit card company to suspend paymen... Read More »
 
 
 
Complaint Posted 9/22/2017
Cellularoutfitter scam!
Same old story-selected a few items and authorized purchase on paypal only to discover a hidden $17+ shipping charge. Cancelled the order as soon as I observed the price change. Apparently too late since I recieved a note indicating that service s... Read More »
 
 
 
Complaint Posted 9/12/2017
Horrible company, ridiculous shipping & handling, no refund even rejected delivery!
The shipping charge almost double the item total, and they purposely do not show the S&H charge until you clicked "Submit". And you had no way to cancel it, even I rejected the delivery, they will not refund. After several emails, they only do sto... Read More »
 
 
 
Complaint Posted 9/6/2017
Stay away from this company! SCAMMERS
Absolutely ridiculous service!!! I contacted the company immediately after my order was placed when I saw the outrageous shipping charge that was NOT stated during check out - to cancel my order immediately!!!! The item I ordered was $11.98 and sh... Read More »
 
 
 
Complaint Posted 7/8/2017
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Do NOT buy from Cellular Outfitters
IF THERE WERE LESS THAN ONE STAR I WOULD USE IT TO RATE THIS AWFUL COMPANY. I ordered two 4000 ugh Iphone5 S chargers. One came that was clearly used OR THE CASE HAD BEEN OPENED. It didn't have any tape around the case like the other one did, no... Read More »
 
 
Business's response - by Ruben L.on 7/25/2017
Hi Helen! We're so sorry to hear you had this experience, and we definitely want to help! We just sent you a private message to get more information so we can assist you with this issue. Get back to us when you can and we'd be happy to help make... Read More »
 
Review Posted 6/13/2017
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Buy elsewhere
Cellular outfitters has not filled my order after 17 days.
My new phone is no longer in new condition waiting on phone case. After using contact us page to contact company, request an explanation, phone call any feedback on my order repeatedly I... Read More »
 
 
Business's response - by Ruben L.on 7/25/2017
Hi Jeff! We're so sorry to hear about this. From your review, it definitely sounds like something odd happened with your order and we would love to help. We just sent you a private message, so feel free to get back to us when you're able to so we... Read More »
 
Complaint Posted 5/25/2017
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Beware
Bought a two pack of tempered glass screen protectors, only one piece of two arrived. I contacted them by email and initially was told they would check into it and get back to me. No action and no feedback. I emailed them again, got the same line... Read More »
 
 
Business's response - by Ruben L.on 7/25/2017
Hi Jim! We would like to sincerely apologize that you were never able to receive a response from our support staff about this issue. Regardless of it being a "low cost issue" or not, we always want to do our best to help our customers with any iss... Read More »
 
Complaint Posted 5/2/2017
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Scammed by CellularOutfitter.com
Bought a phone case for my iPhone, 4 screen protectors, and thought I got free pen, however, came to $14.35. after I click proceed with payment, was soon to find out I was charged $28.35 for shipping and free pen. I tried to cancel, they told me s... Read More »
 
 
Business's response - by Ruben L.on 7/25/2017
John, thank you for bringing this to our attention. This sounds like you may have gotten in contact with someone pretending to be us, as our representatives would never ask for any personal information like your passwords or try to access your com... Read More »
 
Complaint Posted 5/1/2017
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@ days too late
I wish I had did a search before buying. I too purchased and paid with PayPal and nothing was mention about shipping price until after I paid. I was charged $9 for shipping of a phone case. This company should be reported. I will file a complaint... Read More »
 
 
Business's response - by Ruben L.on 7/25/2017
Hi David! We're sorry to hear you had an unpleasant experience with your order. We sent you a private message so we can try and help! Hopefully we can work through this together. :) Read More »
 
Complaint Posted 5/1/2017
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DON'T ORDER FROM THIS COMPANY! How can this company remain in business? They should be shut down!!!!
I ordered a $9.99 item and authorized PayPal to pay that amount. Immediately as I placed my order they offered specially priced items that could immediately be added to my order - one item was $7.69 so I added it. I got two notices from my bank th... Read More »
 
 
Business's response - by Ruben L.on 7/26/2017
Hi Pat! We're so sorry to hear that you weren't able to reach us during our transition, it was a little crazy when we moved call centers, but we definitely didn't want anybody to fall through the cracks! We knows it's been a few months since you p... Read More »
 
Complaint Posted 4/18/2017
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They are scammers, do not buy from them!
This is the worst online shopping nightmare I have encountered. They are a bunch of scamming artist. They even have a questionable website with much high ratings. It is the sad part of online shopping, when thieves hiding behind the monitor to rob... Read More »
 
 
Business's response - by Ruben L.on 7/26/2017
Hi Mia! From your review we can tell you must have had a pretty frustrating experience, and we're so very sorry to hear that! We would like to figure out what exactly happened so we can possibly help turn the situation around, so we'll be sending... Read More »
 
Complaint Posted 3/31/2017
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Flaky quality, will profit even off unsatisfied customers
So, I bought a phone case and a screen protector from Cellular Outfitters. The screen protector works and is fine. The case, on the other hand, I thought would be like the one my mom has: leatherish exterior, with a magnet to keep it shut and a ma... Read More »
 
 
Business's response - by Ruben L.on 7/25/2017
Hi Rebekah! We're so sorry to hear that you had issues with the item you ordered, and that you didn't feel like our satisfaction guarantee was up to par. We do see that back on April 3rd one of our representatives attempted to e-mail you in respon... Read More »
 
Complaint Posted 3/25/2017
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Fake Discounts Later charged as shipping
This is a scam, promising a discount and showing tge 25-40% discount when charging your credit card snd then adding the discount amount back on as shipping after the credit card is charged. They also tempt you with an additional discount for addit... Read More »
 
 
Business's response - by Ruben L.on 7/26/2017
Dexton, we are so sorry that you had an upsetting experience with us! We definitely stand behind our posted discounts as long as the order meets the conditions, so we would like to take a look at your order and see what possibly went wrong and try... Read More »
 
Complaint Posted 3/20/2017
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Fraudulent Google "trusted seller"
Like everyone else here I was charged for shipping only after my order was placed. Look elsewhere for Cellular accessories and do not trust Google "trusted seller" rating. Read More »
 
 
Business's response - by Ruben L.on 7/27/2017
David, we're so sorry to hear you didn't have a good experience ordering with us! This may have been earlier this year, but we'd still like to help if we can. We're going to send you a private message here to get more information and hopefully hel... Read More »
 
Complaint Posted 2/12/2017
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Scammers, stay away
My experience is horrendous, too long to write. However, everyone else wrote about similar problems. Cell phone screen protectors - I got 3 - were all faulty. Shipping charge was changed to higher once they shipped ... nobody responding. In additi... Read More »
 
 
Business's response - by Ruben L.on 7/27/2017
Hi Jelena! We're so sorry to hear you had received protectors that didn't apply properly. After doing a little research, we found an order that looks just like yours and it appears one of our customer service representatives replaced the defective... Read More »
 
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Additional Business Information
Hours   7:00am-3:30pm PST Phone   (800) 871-6926 Address   1375 S Acacia Ave
Fullerton, CA 92831
Website   http://www.cellularoutfitter.com Email   support@cellularoutfitter.com
Contact   Customer Support Other  
 
 
 
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