1.1 star rating Rating - based on 29 reviews & complaints
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Cell Phone Services & Accessories
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Customer Reviews, Ratings & Complaints
Complaint Posted 9/12/2017
Horrible company, ridiculous shipping & handling, no refund even rejected delivery!
The shipping charge almost double the item total, and they purposely do not show the S&H charge until you clicked "Submit". And you had no way to cancel it, even I rejected the delivery, they will not refund. After several emails, they only do sto... Read More »
Complaint Posted 9/6/2017
Stay away from this company! SCAMMERS
Absolutely ridiculous service!!! I contacted the company immediately after my order was placed when I saw the outrageous shipping charge that was NOT stated during check out - to cancel my order immediately!!!! The item I ordered was $11.98 and sh... Read More »
Complaint Posted 7/8/2017
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Do NOT buy from Cellular Outfitters
IF THERE WERE LESS THAN ONE STAR I WOULD USE IT TO RATE THIS AWFUL COMPANY. I ordered two 4000 ugh Iphone5 S chargers. One came that was clearly used OR THE CASE HAD BEEN OPENED. It didn't have any tape around the case like the other one did, no... Read More »
Business's response - by Ruben L.on 7/25/2017
Hi Helen! We're so sorry to hear you had this experience, and we definitely want to help! We just sent you a private message to get more information so we can assist you with this issue. Get back to us when you can and we'd be happy to help make... Read More »
Review Posted 6/13/2017
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Buy elsewhere
Cellular outfitters has not filled my order after 17 days.
My new phone is no longer in new condition waiting on phone case. After using contact us page to contact company, request an explanation, phone call any feedback on my order repeatedly I... Read More »
Business's response - by Ruben L.on 7/25/2017
Hi Jeff! We're so sorry to hear about this. From your review, it definitely sounds like something odd happened with your order and we would love to help. We just sent you a private message, so feel free to get back to us when you're able to so we... Read More »
Complaint Posted 5/25/2017
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Bought a two pack of tempered glass screen protectors, only one piece of two arrived. I contacted them by email and initially was told they would check into it and get back to me. No action and no feedback. I emailed them again, got the same line... Read More »
Business's response - by Ruben L.on 7/25/2017
Hi Jim! We would like to sincerely apologize that you were never able to receive a response from our support staff about this issue. Regardless of it being a "low cost issue" or not, we always want to do our best to help our customers with any iss... Read More »
Complaint Posted 5/2/2017
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Scammed by CellularOutfitter.com
Bought a phone case for my iPhone, 4 screen protectors, and thought I got free pen, however, came to $14.35. after I click proceed with payment, was soon to find out I was charged $28.35 for shipping and free pen. I tried to cancel, they told me s... Read More »
Business's response - by Ruben L.on 7/25/2017
John, thank you for bringing this to our attention. This sounds like you may have gotten in contact with someone pretending to be us, as our representatives would never ask for any personal information like your passwords or try to access your com... Read More »
Complaint Posted 5/1/2017
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@ days too late
I wish I had did a search before buying. I too purchased and paid with PayPal and nothing was mention about shipping price until after I paid. I was charged $9 for shipping of a phone case. This company should be reported. I will file a complaint... Read More »
Business's response - by Ruben L.on 7/25/2017
Hi David! We're sorry to hear you had an unpleasant experience with your order. We sent you a private message so we can try and help! Hopefully we can work through this together. :) Read More »
Complaint Posted 5/1/2017
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DON'T ORDER FROM THIS COMPANY! How can this company remain in business? They should be shut down!!!!
I ordered a $9.99 item and authorized PayPal to pay that amount. Immediately as I placed my order they offered specially priced items that could immediately be added to my order - one item was $7.69 so I added it. I got two notices from my bank th... Read More »
Business's response - by Ruben L.on 7/26/2017
Hi Pat! We're so sorry to hear that you weren't able to reach us during our transition, it was a little crazy when we moved call centers, but we definitely didn't want anybody to fall through the cracks! We knows it's been a few months since you p... Read More »
Complaint Posted 4/18/2017
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They are scammers, do not buy from them!
This is the worst online shopping nightmare I have encountered. They are a bunch of scamming artist. They even have a questionable website with much high ratings. It is the sad part of online shopping, when thieves hiding behind the monitor to rob... Read More »
Business's response - by Ruben L.on 7/26/2017
Hi Mia! From your review we can tell you must have had a pretty frustrating experience, and we're so very sorry to hear that! We would like to figure out what exactly happened so we can possibly help turn the situation around, so we'll be sending... Read More »
Complaint Posted 3/31/2017
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Flaky quality, will profit even off unsatisfied customers
So, I bought a phone case and a screen protector from Cellular Outfitters. The screen protector works and is fine. The case, on the other hand, I thought would be like the one my mom has: leatherish exterior, with a magnet to keep it shut and a ma... Read More »
Business's response - by Ruben L.on 7/25/2017
Hi Rebekah! We're so sorry to hear that you had issues with the item you ordered, and that you didn't feel like our satisfaction guarantee was up to par. We do see that back on April 3rd one of our representatives attempted to e-mail you in respon... Read More »
Complaint Posted 3/25/2017
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Fake Discounts Later charged as shipping
This is a scam, promising a discount and showing tge 25-40% discount when charging your credit card snd then adding the discount amount back on as shipping after the credit card is charged. They also tempt you with an additional discount for addit... Read More »
Business's response - by Ruben L.on 7/26/2017
Dexton, we are so sorry that you had an upsetting experience with us! We definitely stand behind our posted discounts as long as the order meets the conditions, so we would like to take a look at your order and see what possibly went wrong and try... Read More »
Complaint Posted 3/20/2017
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Fraudulent Google "trusted seller"
Like everyone else here I was charged for shipping only after my order was placed. Look elsewhere for Cellular accessories and do not trust Google "trusted seller" rating. Read More »
Business's response - by Ruben L.on 7/27/2017
David, we're so sorry to hear you didn't have a good experience ordering with us! This may have been earlier this year, but we'd still like to help if we can. We're going to send you a private message here to get more information and hopefully hel... Read More »
Complaint Posted 2/12/2017
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Scammers, stay away
My experience is horrendous, too long to write. However, everyone else wrote about similar problems. Cell phone screen protectors - I got 3 - were all faulty. Shipping charge was changed to higher once they shipped ... nobody responding. In additi... Read More »
Business's response - by Ruben L.on 7/27/2017
Hi Jelena! We're so sorry to hear you had received protectors that didn't apply properly. After doing a little research, we found an order that looks just like yours and it appears one of our customer service representatives replaced the defective... Read More »
Complaint Posted 2/3/2017
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Fraudulent company
When you place an order on line you see one total but after you press submit button, shipping charge is added to the order total. I tried immediately cancel my order by calling the company, was on the phone 30 min - no answer, then finally was ask... Read More »
Business's response - by Ruben L.on 7/27/2017
Hi Gene! We're so sorry to hear you had a bad experience shopping with us. We definitely would like to do what we can to help, even if your order was from back in February. We're going to be sending you a private message in a moment, and just repl... Read More »
Complaint Posted 8/29/2016
No Customer Service
Unable to contact customer service by mail or phone for 5 days. Canceled payment through my card service. Recommend finding another retailer. Read More »
Complaint Posted 5/27/2016
Scam and horrible service
Very disappointed with this company. They charged ridiculous high shipping fee, the worst part is they won't let you know that until you submit your order. After that, it's impossible to cancel the order. You can return it, however they still keep... Read More »
Complaint Posted 2/10/2016
Cellular Outfitters are a RipOff> They will not tell you the shipping cost until you enter your credit card and then it is too late. For small objects they charge $7.98 for shipping. Scam! Scam! Read More »
Complaint Posted 2/8/2016
Do Your Homework And Buy Elsewhere
"Beware!!! You won't see a shipping charge until you have paid for your purchase. By then it's a done deal. It would be inconsequential if shipping fees were reasonable, but they are not. A fee of $5.99 is charged for the first item purchased, the... Read More »
Complaint Posted 12/29/2015
Fraudalent company. Stay away!
As others have written, their shipping costs are hidden and are outrageous. Terrible customer service. No phone number on their website and they do not answer you if you use their on-site contact form. some items were missing from my order. Never... Read More »
Review Posted 4/28/2015
this company is a scam,please check your order good before pressing the submit button. They tell you one shipping rate and bill you for another rate. Read More »
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Additional Business Information
Hours   7:00am-3:30pm PST Phone   (800) 871-6926 Address   1375 S Acacia Ave
Fullerton, CA 92831
Website   http://www.cellularoutfitter.com Email   support@cellularoutfitter.com
Contact   Customer Support Other  
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