FastFloors.com

2.7 star rating Rating - based on 26 reviews & complaints
FastFloors.com is the largest online catalog of flooring, tile, area rugs and related products. You can find just about any quality flooring or tile product, get instant quotes and see reviews.  
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FastFloors.com Categories
General Merchandise
Floor Materials
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Customer Reviews, Ratings & Complaints
Complaint Posted 2/15/2017
Promise rebates so price looks good, full on scam you out of them.
So I did a lot of research, a lot of it (and I'll skip by how they try to confuse you by talking price per foot, shipping, rebate,etc). I talked with the sales people at FastFloors.com and expressed my concern about this rebate situation. The sale... Read More »
 
 
 
Review Posted 7/30/2016
Great Customer Service
The service was excellent from beginning to end. I will be using them again for my future business. I am a contractor and it is nice to have a company like Fast Floors that I can rely on. Yvette did an amazing job getting my order delivered on tim... Read More »
 
 
 
Complaint Posted 7/13/2016
Issues
I would caution you to do your homework before you send them a check. I paid for my flooring in full back in February. It was received and is still in my foyer waiting to be installed. No one wants to take on the liability of installing because it... Read More »
 
 
 
Review Posted 8/4/2015
Outstanding Service
We ordered flooring from Fast Floors not knowing much about them. Boy, are we glad we did. The material was in our price range and it arrived with out any hiccups. There was no damage and it got here quickly. I would order from them again. Read More »
 
 
 
Review Posted 12/18/2014
Second purhcase in the last two years
I've dealt with fastfloors.com on one other order and in both cases they were very good to deal with. My first purchase last year was under $2000 and this current one was over $9000. Would highly recommend them to anyone. Read More »
 
 
 
Complaint Posted 8/8/2011
Review 8/8/2011
I am in the throes of an order with FastFloors.com and have not had a good experience thus far. The tiles I ordered were supposedly in stock with the manufacturer. After I placed the order and I was told that it was a special order and would take... Read More »
 
 
 
Complaint Posted 6/20/2011
Review 6/20/2011
I was ready to purchase close $2,000 worth of tile and related products and I had trouble completing the purchase on their somewhat dysfunctional web site. That forced me to call their "Customer service." I learned a lot about FastFloors.com in my... Read More »
 
 
 
Complaint Posted 4/25/2011
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Review 4/25/2011
Good deal comes at a price**** I found some tile I liked and Fast Floors offered it at a good price and listed it as in stock. Upon ordering it I was told it was a special order and I would have to pay up front and would not have the option to ret... Read More »
 
 
Business's response - on 4/26/2011
Dear Edward, We apologize for any delay with your special order material. I am not sure if your issue has yet been handled. Unfortunately on Trustlink there is no way to see your order number. Can you please contact us at 800-764-1212 and ask to s... Read More »
 
Review Posted 4/14/2011
Review 4/14/2011
I have ordered from FastFloors several times over the past few years. We re-did all the floors in our rental house with a Stepco Laminate in 2007 and it still looks great after four rental seasons! We had one experience with a claim for a piece of... Read More »
 
 
 
Review Posted 4/11/2011
Review 4/11/2011
I ordered cork flooring on March 18, 2011. I paid up front with a check and was later told they had some difficulty locating the flooring. I was later told that they had located the flooring and that it would be shipped on Friday. That was a week... Read More »
 
 
 
Review Posted 4/10/2011
Review 4/10/2011
I recently placed a relatively large flooring order with FastFloors.com ($7k) and couldn't have been happier with the service. I dealt with Ken and he was very knowledgeable about flooring, clearly not a typical customer service rep. I received em... Read More »
 
 
 
Review Posted 4/8/2011
Review 4/8/2011
We read these reviews and also searched for other reviews for fastfloors.com. All of the other reviews we found were all positive except this site. We called fastfloors and spoke with their general manager. After that we were completely comfortabl... Read More »
 
 
 
Complaint Posted 3/28/2011
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Review 3/28/2011
I will save everyone the details but I am currently in the same spot as Bruce. I have never seen so many incoherent sentences. Read More »
 
 
Business's response - on 3/28/2011
Erik, since Trustlink doesn't ask for proof that you actually purchased anything from us, we don't have any details on your order. We will send you a message through their service and work to make sure your satisfied. I would suggest however in th... Read More »
 
Complaint Posted 2/1/2011
Review 2/1/2011
I was about to order some tile for my kitchen and bathrooms, but after reading the posts here and reading the report from BBB, that they have received 36 complaints in 36 months (and they are not listed there with an A), there is no way I would in... Read More »
 
 
 
Complaint Posted 10/6/2010
Review 10/6/2010
I placed an order with Fast Floors on Sept. 8, 2010. Shortly after placing the order, I was emailed that they didn't have the flooring in stock and would have to order it from the manufacturer and that it would be one to two weeks before the floor... Read More »
 
 
 
Review Posted 9/20/2010
Review 9/20/2010
I recently purchased and installed 950 square feet of Alloc Trendline laminate. The entire process - including the price match part - went very smooth. I received notification of the price match and also the status of my order almost immediately a... Read More »
 
 
 
Complaint Posted 6/22/2010
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Review 6/22/2010
I ordered some tile and used Fast Floors 110% price match. South Cypress Floors had the same tile cheaper so I placed my order with Fast Floors and told them about the lower price. I got a call from Ken at Fast Floors stating the owners would not... Read More »
 
 
Business's response - on 6/23/2010
Dear Bert B. By all means we want to be able to price match any job. We do not claim to be the cheapest. Our price match is there for customers' like yourself trying to see if they can get a lower price. In this current recession we find that a l... Read More »
 
Review Posted 6/1/2010
Review 6/1/2010
FastFloors was easy from start to finish. It took about two weeks from the time of the sale to when my flooring arrived. Everything went smoothly. The product was in excellent condition. I will admit that I was nervous about ordering 400 square fe... Read More »
 
 
 
Review Posted 5/19/2010
Review 5/19/2010
This is the second time I will be using Fast Floors. Their previous service was excellent. The wood flooring was delivered promptly and looks great. Additional needed material was delivered quickly allowing everything to be completed in a timely f... Read More »
 
 
 
Review Posted 5/18/2010
Review 5/18/2010
I have used Fast Floors in the past for tile & flooring and they were always helpful and professional. I never had a problem with shipment or the items I received. I would use them again. Read More »
 
 
 
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Additional Business Information
Hours   Phone quote hours are Monday through Friday 9:00AM to 6:00PM EST. Website quotes 24 hours a day, sev Phone   (800) 498-1750 Address   P O Box 23476
Oakland Park, FL 33308
Website   http://www.fastfloors.com Email   info@fastfloors.com
Contact   Tony Cuozzo Other  
 
 
 
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