Guthy-Renker Corporation

2.9 star rating Rating - based on 36 reviews & complaints
Guthy-Renker is one of the largest and most respected direct marketing companies in the world, with distribution in 61 countries.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 11/21/2012
WEN- problems with product and returns
I purchased a 30-day supply of WEN? Hair Care System through Guthy-Renker. I originally contacted them about being sent a different fragrance... They would not allow me to do that, and continued by sending me a 90-day supply. I returned the 90-day... Read More »
Complaint Posted 11/21/2012
Guthy-Renker- Proactiv & Wen! Billing Problems. No One Can Help!
Company states that I have an outstanding balance. I ordered Wen in July 2012. I love it, but have been given the run-a-round about an outstanding Collections debt. I ordered Pro-active in 2010. I cancelled because it caused my skin it burn and pe... Read More »
Complaint Posted 11/19/2012
Wen Hair Products
I ordered Wen's hair cleaning system in August and returned it due to making my hair worse. They sent me the first package on July 25th, the second on August 20th (just one day before I canceled by email). I returned both (the second one hasn't be... Read More »
Review Posted 5/25/2012
Complaint Posted 5/24/2012
Wen Hair Products
First of all, my sincerest gratitude to Ms. April Jimenez for the expedient handling and resolution of my issue.

I believe that youo have a good product, unfortunately I had such a bad reaction to it after giving it a fair shake.

Thank you f... Read More »
Review Posted 5/15/2012
Follow - up to complaint
The billing issue I had with this company was very frustrating, but I must say they were very quick to respond and resolve this issue. I received a full refund of the charges within the timeframe they advised. What started as an extremely frustrat... Read More »
Review Posted 4/25/2012
They are Wounderful
Hey guys i want to say Thank you .for all you work, thank you again. Read More »
Review Posted 4/11/2012
Thank you.
Even though the customer service rep I spoke with on the phone was unable to understand my complaint and told me he could not help me, you were quickly able to resolve the situation through trustlink and the bbb. Thank you. Read More »
Complaint Posted 2/24/2012
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Guthy Renker is the worst (fruadlent) company I have had experience with in the USA!!
I did pay $60 because I was pressured and harassed by a debt collection company on a daily basis tp pay this money to Guthy Renker for the price of a product (vita Power) that I never purchased or make authorized payments for it. I am also a first... Read More »
Business's response - by GR CETon 2/24/2012
Hi Dina, We received your feedback. I would like to help you to resovle this matter to your full satisfaction. I need more information on your account in order to investigate what has happened. Please send your complaint by email with su... Read More »
Review Posted 2/23/2012
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Buyer Beware
I ordered Wen's hair cleaning system and returned it due to making my hair worse, not better (it dried it out). I followed ALL of their directions in returning the item (got return authorization number, sent it certified mail with return receipt).... Read More »
Business's response - by GR CETon 2/23/2012
Hi Sally, Thank you for your note on Trustlink. I am here to help you as well. May I kindly ask you to send me an email with your account details and I will start investigating your complaint? Please send your email to customerservice@gu... Read More »
Complaint Posted 2/5/2012
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Won't refund my money!!
I have called numerous times. Was told my refund check was mailed 1/19/2012. I still have not received it. They stated they tried to credit my paypal account--which was a lie. They only sent a check when I called on 1/19/2012 to ask where my money... Read More »
Business's response - by GR CETon 2/6/2012
Hi Courtney, Thank you for your note on Trustlink. I am here to help. May I kindly ask you to send me an email with your account details and I will start investigating your complaint? Please send your email to customerservice@guthy-renke... Read More »
Review Posted 2/1/2012
While Guthy-Renker Corporation practice of charging for items on automatic debit after product is canceled is not good. They did eventually refund the entire amount and closed the account. It should not have taken so many phone calls or effort to... Read More »
Review Posted 1/9/2012
Fast response, and fast resolving the problem!
As stated in my headline. This site is fast to respond, and the problem is resolved less than two weeks! What else can you ask for? Thank-you so much Better Business Bureau! I am so happy that I was not ignored posting my problem. I was hopeless,... Read More »
Review Posted 1/7/2012
Billing Matter resolved
Proactiv claimed they sent/billed me a package I never asked for. They continued to send me this bill for about six months before sending it to a collection agency. I've asked them to provide proof I received this package with either my signature... Read More »
Review Posted 1/4/2012
Product vs Customer Service
This company sells a product that truly does what it advertises. It hurts it's business by making auto ships difficult to halt and refunds for returned items unreasonably slow. In this day and age, when shipping is tracked easily and money can be... Read More »
Review Posted 12/23/2011
Over charged for a product never received
Thank you for refunding my money to me! Read More »
Review Posted 12/20/2011
Thanks for a speedy resolution
Thank you so much for helping me resolve this issue. I felt like I was trapped and afraid that this company was going to continue to take money directly out of my account whenever they felt like it. I have definately learned to be more careful abo... Read More »
Complaint Posted 12/20/2011
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s a proactive customer, and very upset with the call center. because they charged my account but didn't ship the product. i called to cancel the
account and get a refund, after a long phone call and much frustration, the csr agreed to reverse th... Read More »
Business's response - by GR CETon 12/20/2011
Dear Sandra, I read your review on Trustlink and would like to follow up on this matter. May I ask you to send me an email to I'd like to understand what has happened and find a resolution to your satisfaction.... Read More »
Review Posted 12/17/2011
Dispute resolved
I am satisfied with the resolution to the issue I reported. I also appreciate how timely the resolution occurred. Read More »
Review Posted 12/12/2011
Happily Ever After
I must say that I am very satisfied customer. After my complaint made it to the right people, this company has redeemed themselves with flying colors. I am very impressed with the speed and ease of resolving this matter. My problem was a classic s... Read More »
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Additional Business Information
Hours   Online services. Phone   (310) 581-6250 Address   3340 Ocean Park Blvd
Santa Monica, CA 90405
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Contact   Customer Relations Other  
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