Higher Level Processing Inc

4.6 star rating Rating - based on 263 reviews & complaints
At Higher Level Processing, we live and breathe Federal student loans. We’ve the pleasure of serving over 10,000 Clients throughout our six years in business, delivering RESULTS through our expertise and easing the financial stress associated with Federal student loans.  
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Higher Level Processing Inc Categories
Educational Consultants

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Customer Reviews, Ratings & Complaints
Review Posted 4/2/2015
So far the best decision I made...
As an educator, I asked about a sometime called Teacher Forgiveness Program, through another company called American Education Something, I cannot remember their exact name… Anyway, I was told that I did not qualify and needed to continue making m... Read More »
 
 
 
Review Posted 8/13/2018
Customer service
I have had such a great experience with this company and have received excellent customer service from Erica Wright !! Read More »
 
 
 
Review Posted 8/10/2018
Excellent service
Roland Martin J. Agramon spent a few hours with me today on the phone to help correct an error from the sept of education that would have cost me 2500 over the next 12 months. He was prompt, thorough, courteous, and professional. Read More »
 
 
 
Review Posted 8/2/2018
Amazing Support
Higher Level Processing is an amazingly supportive company that literally impacted the quality of my life both in context (how I was perceiving my future) AND in tangible financial outcome - thank you SO much! Especially Kimberly Plat in billing -... Read More »
 
 
 
Review Posted 7/23/2018
hlp permanently positively affected my life
matthew thompson with hlp took the reigns after some handling issues created confusion and caused regressive action. thompson resubmitted my claim for a slightly different program that was more appropriate the one previously considered resulting i... Read More »
 
 
 
Review Posted 7/13/2018
Thank you!
I have to say that I was very cautious of giving my information! Ms. Beatriz Hernandez was very supportive and assured me that she was looking out for my best interest. They have been calling and sending emails keeping updated and informed. I appr... Read More »
 
 
 
Review Posted 6/28/2018
Thank You!
I talked to both Emily and Daniel and they were both amazing! They were able to help me so much and help me save money with this. I highly recommend it especially if you have a big loan out. They explained everything to me to where i understood it... Read More »
 
 
 
Review Posted 6/27/2018
Great Customer Service
I found this company on a whim and decided to jump in I guess. I had the ultimate pleasure of working with Emily Orendorff. She made me feel comfortable and explained everything HLP has to offer in a way that could understand. I look forward to ou... Read More »
 
 
 
Review Posted 6/20/2018
Five star for cocktails
Natasha is awesome , you'll never meet a nicer sounding person on the phone . She sounds gorgeous too! If I ever come to Cali I'm definitely looking her up for cocktails! I'm giving out five stars make sure you guys earn them . Read More »
 
 
 
Complaint Posted 6/15/2018
Not what they promise
Honestly they assured me that my student loan qualified for a reduction because of the type of career I'm in, and that it would take a short amount of time and after they got their money they informed me that it would be over twenty years. The ser... Read More »
 
 
 
Review Posted 3/28/2018
They Seem to Care
I've dealt with a few of the agents from HLP(formerly My NSLS) and each one has been diligent in accommodating my questions/concerns, which I admit can be quite extensive. My most recent dealings have been with Debora Rojano. Read More »
 
 
 
Review Posted 3/16/2018
Great advisor
Daniel Colby is really great at what he does. He is extremely knowledgeable about the information and services needed, professional and helpful. Overall experience, highly recommended. Thanks Daniel. Read More »
 
 
 
Review Posted 2/9/2018
Erica Wright
I have been one of Navient's customers for about 2 years. I hated calling them because everyone I talked to always seemed cranky or robotic. I usually ended my phone calls in tears or with extreme frustration. UNTIL TODAY. I called with multiple q... Read More »
 
 
 
Review Posted 2/7/2018
Student loans consolidation
Beatriz Hernandez was such an amazing person. She is very knowledgeable in her area of expertise. She assured me that I qualified for help in reducing my student loans. She understood the emotional frustration that I had behind the school that poo... Read More »
 
 
 
Review Posted 12/28/2017
Well worth it
I just would like to give great compliments to Travis, who was my Enrollment Specialist, he worked with me and I have to say he was one of the best individuals I felt comfortable with in getting my loans out of default and he helped pull me out of... Read More »
 
 
 
Review Posted 12/26/2017
Graduating never felt so great! ^^
I would Just like to say how Fantastic Shyla Wilkerson and her team was to me when helping me with not only my payments, but also all of my friends who I sent their way. They are truly here for us and can even consider them a friend. They helped m... Read More »
 
 
 
Review Posted 10/27/2017
I love NSL!!
I have been with NSL for about a year now & let me tell you it was the best decision I have ever made! I was told by my old loan place that the only program I qualified for was for 200$ a month & nothing lower. I was so disappointed because i had... Read More »
 
 
 
Review Posted 10/5/2017
4 these 2 oustanding employees
Manny help me out so much. He was very respectful, PROFESSIONAL down to the end of the call. Very helpful, courteous. He answered all my questions, he didnt make it confusing for me so I didn't understand. THIS YOUNG MAN & HIS SUPERVISOR WAS AWESO... Read More »
 
 
 
Review Posted 10/4/2017
Thanks Vaughn! You da man!
I was greeted today with phenomenal customer service. I definitely recommend this service many timestudents over. Thank you very much! Read More »
 
 
 
Review Posted 9/28/2017
Higher Level Processing Support...
Great services! and are determined to help with relieve of the student loan burden....I am very happy with my decision to connect with Higher Level Processing (HLP).....Harold Read More »
 
 
 
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Additional Business Information
Hours   Monday-Friday: 7am - 7pm (PST)<br> Saturdays: 9am – 2pm (PST) Phone   (888) 411-1919 Address   535 East.1st st. 2nd floor
Tustin, CA 92780
Website   http://www.my-hlp.com Email   info@my-hlp.com
Contact   Hugh Adams Other  
 
 
 
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