4.6 star rating Rating - based on 460 reviews & complaints
We’ve been around since 1993,long before the recent real estate boom and bust and we’ll be around for long after. We are a customer-focused, honest lender and a proud member of the Better Business Bureau.  
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Intelliloan Categories
Mortgage Services

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Customer Reviews, Ratings & Complaints
Review Posted 1/7/2016
Aaron B.
. 1
. 0
Confidence inspiring!
Our refinance with cash out for upgrades through Metropolitan Home Mortgage/ Intelliloan was a smooth process. The team @ Metropolitan Home Mortgage were helpful, organized, & inspired confidence along the way. Sincerest thanks for creating this o... Read More »
Business's response - on 1/8/2016
Thank you for taking the time to provide a review of our services. We love to hear from happy customers! Read More »
Review Posted 4/26/2016
Benny C.
I had been working with several companies to REFINANCE my loan and it was so frustrating that I have to stop and lost hope that I can do it. It was a Blessing in Disguise that of all the different mails and flyers I receive, this company (Metropol... Read More »
Review Posted 4/22/2016
Ray R.
Very satisfied
I received every thing promised. I switched from another finance company. The other Company switched all the figures and the final closing. Intelliloan stayed true all the way till the end. I'm sure I will use them again. Read More »
Review Posted 4/20/2016
Saleshni N.
Good Experience with Refinance
We had the nice experience working with Kristopher and his team in our home loan refinance. Kristophers knowledge and experience was really nice because he was able to make us feel comfortable when we were uncertain. Thanks for changing my view of... Read More »
Review Posted 4/7/2016
Matthew C.
Seamless/Stress Free VA Refinance!
Doug Bouchard and Alaychia Lanier at Intelliloan were AWESOME! I applied for a VA refinance the beginning of March and we closed and had our money by April 6th. The quickest mortgage I have ever done. Any Veterans (or Active members of military) l... Read More »
Review Posted 4/2/2016
Jennifer B.
Exceptional Refinance Experience
So happy we chose Intelliloan for our refinance. They were there for us every step of the way. We worked primarily with Doug Burchard, and he was extremely helpful. He answered every phone call and email almost instantaneously. An issue came up wi... Read More »
Review Posted 3/31/2016
John K.
I had a pleasant experience working with Doug/Alaychia from Intelliloan. Doug took care of our loan as if it was his and made sure we met the timeline before rate lock expired. His honest opinions at initial call attracted me to Intelliloan and no... Read More »
Review Posted 3/26/2016
DonnaRay P.
Moreno Valley, CA
What I appreciated most was Larry getting back to me with timely answers to all of my questions and concerns. I work regular business hours and I could usually take care of the items that need attention on my lunch hour, which helped move things a... Read More »
Review Posted 3/22/2016
Michael J.
Outstanding VA Refinance
Refinanced a VA loan on a residence in New Jersey. Doug Burchard & his team did an excellent job and the entire process was pleasant and smooth. I wound up throwing a monkey wrench (unintended) and Doug was able to regroup and still get me a great... Read More »
Review Posted 3/15/2016
Fran F.
Excellent Refinance Experience
Thanks to Intelliloan and kudos to Doug Burchard, He really listened to what we wanted to do and was key to making it happen. Thanks Doug! Read More »
Review Posted 2/5/2016
Robert p.
Fast and Simple Refi!
I just completed a refinance of my primary residence mortgage. The process was SO easy that in retrospect I wish I had contacted them even earlier than I did. Everyone I dealt with was professional and efficient. I received immediate answers to qu... Read More »
Review Posted 1/26/2016
Norma H.
Great Customer Service
What a nice experience we had with our refinance mortgage. We were helped every step of the way in a kind friendly manner. It was quick and very easy. Would recommend Intelliloan to any one. Thanks for a great experience. Read More »
Complaint Posted 1/21/2016
Woo M.
CFPB case number 160116-000017
The company stole $450 from me. I filled a complaint with the CFPB. I was never told it would be charged; I was charged and then declined. The loan officer was fine but the processor and processing manager were awful. Read More »
Review Posted 1/21/2016
Ed G.
Excellent Mortgage Loan Office
Just wanted to aknnowledge the quality of service and excellent attitude that Mr. Quynh Pham afforded me through out the loan approval process from the start to finish. He made me feel assured that things will be done and offered clarity to the p... Read More »
Review Posted 1/19/2016
Daryl G.
Outstanding Company.. Awesome customer service
I recently completed my VA cash out refinance with Intelliloan. Shortly into the process, my loan officer was reassigned and I dealt 100 percent with Jessie Lynch, my loan processor. I do have to tell you that the reason why you retained my busine... Read More »
Review Posted 1/1/2016
Namhee L.
. 1
. 0
trustworthy company and outstanding officer
I just closed a refi for my house with Intelliloan. Everything went well, and especially Linh Nguyen, the mortgage specialist, was truly outstanding. She was smart, professional, sympathetic, and efficient. She is a great communicator and is also... Read More »
Business's response - on 1/8/2016
We at Intelliloan look forward to all of your referrals. Thank you for doing business with us! Read More »
Review Posted 12/24/2015
Luis R.
. 1
. 0
Quick and EASY to work with and get a loan!
We were shopping around for the right loan and when we got to Metropolitan; we did not need to look any further. The staff (especially Brandon) were knowledgeable and helpful. They walked us through the whole process and kept us informed at every... Read More »
Business's response - on 1/8/2016
Our staff loves to hear compliments from our customers. Thank you for providing your feedback! Read More »
Review Posted 12/22/2015
Bobby and Kathleen C.
. 1
. 0
My husband and I had the best everything, from beginning to end. Intelliloan is great. But, my Mortgage Specialist Jeremiah Lee and Loan Analyst Jessie Lynch are truly the best. Intelliloan is lucky to have two of the BEST knowledgeable, smart, wi... Read More »
Business's response - on 1/8/2016
Thank you for your glowing review. Jeremiah and Jessie are customer service driven employees and your comments mean a lot to them! Read More »
Review Posted 12/15/2015
Stephen L.
. 1
. 0
Home Refinance
Excellent Service! I have just refinanced my home with Intelliloan, and the process was the smoothest I'd ever experienced. The rates were competitive if not more so and the service was unbeatable. Communications regarding the loan and options we... Read More »
Business's response - on 1/8/2016
Thank you for providing your feedback. We are happy that you were please with your service. Your satisfaction means a lot to Jonathan! Read More »
Review Posted 12/14/2015
Bruce E.
Best Offer,Best Service,Will beat competition if price shopping!!!
I recently closed on my 3rd refinance for my primary residence here in Flagstaff, AZ. Yes I wasn't really looking forward to the whole dreaded process but being able to lock rate in @ 3.75 fixed I figured it was worth another try. I have gone thro... Read More »
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Additional Business Information
Hours   Monday - Friday 9am - 5pm Phone   (800) 470-7750 Address   310 Commerce Suite 100
Irvine, CA 92602
Website Email
Contact   Darryl Preedge Other  
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