Intelliloan

4.6 star rating Rating - based on 451 reviews & complaints
We’ve been around since 1993,long before the recent real estate boom and bust and we’ll be around for long after. We are a customer-focused, honest lender and a proud member of the Better Business Bureau.  
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Intelliloan Categories
Mortgage Services

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Customer Reviews, Ratings & Complaints
Review Posted 1/7/2016
Aaron B.
. 1
. 0
Confidence inspiring!
Our refinance with cash out for upgrades through Metropolitan Home Mortgage/ Intelliloan was a smooth process. The team @ Metropolitan Home Mortgage were helpful, organized, & inspired confidence along the way. Sincerest thanks for creating this o... Read More »
 
 
Business's response - on 1/8/2016
Thank you for taking the time to provide a review of our services. We love to hear from happy customers! Read More »
 
Review Posted 2/5/2016
Robert p.
Fast and Simple Refi!
I just completed a refinance of my primary residence mortgage. The process was SO easy that in retrospect I wish I had contacted them even earlier than I did. Everyone I dealt with was professional and efficient. I received immediate answers to qu... Read More »
 
 
 
Review Posted 1/26/2016
Norma H.
Great Customer Service
What a nice experience we had with our refinance mortgage. We were helped every step of the way in a kind friendly manner. It was quick and very easy. Would recommend Intelliloan to any one. Thanks for a great experience. Read More »
 
 
 
Complaint Posted 1/21/2016
Woo M.
CFPB case number 160116-000017
The company stole $450 from me. I filled a complaint with the CFPB. I was never told it would be charged; I was charged and then declined. The loan officer was fine but the processor and processing manager were awful. Read More »
 
 
 
Review Posted 1/21/2016
Ed G.
Excellent Mortgage Loan Office
Just wanted to aknnowledge the quality of service and excellent attitude that Mr. Quynh Pham afforded me through out the loan approval process from the start to finish. He made me feel assured that things will be done and offered clarity to the p... Read More »
 
 
 
Review Posted 1/19/2016
Daryl G.
Outstanding Company.. Awesome customer service
I recently completed my VA cash out refinance with Intelliloan. Shortly into the process, my loan officer was reassigned and I dealt 100 percent with Jessie Lynch, my loan processor. I do have to tell you that the reason why you retained my busine... Read More »
 
 
 
Review Posted 1/1/2016
Namhee L.
. 1
. 0
trustworthy company and outstanding officer
I just closed a refi for my house with Intelliloan. Everything went well, and especially Linh Nguyen, the mortgage specialist, was truly outstanding. She was smart, professional, sympathetic, and efficient. She is a great communicator and is also... Read More »
 
 
Business's response - on 1/8/2016
We at Intelliloan look forward to all of your referrals. Thank you for doing business with us! Read More »
 
Review Posted 12/24/2015
Luis R.
. 1
. 0
Quick and EASY to work with and get a loan!
We were shopping around for the right loan and when we got to Metropolitan; we did not need to look any further. The staff (especially Brandon) were knowledgeable and helpful. They walked us through the whole process and kept us informed at every... Read More »
 
 
Business's response - on 1/8/2016
Our staff loves to hear compliments from our customers. Thank you for providing your feedback! Read More »
 
Review Posted 12/22/2015
Bobby and Kathleen C.
. 1
. 0
THE BEST TEAM TO WORK WITH, OVERALL BEST SERVICE THEY WENT OVER AND BEYOND. EXCELLENT
My husband and I had the best everything, from beginning to end. Intelliloan is great. But, my Mortgage Specialist Jeremiah Lee and Loan Analyst Jessie Lynch are truly the best. Intelliloan is lucky to have two of the BEST knowledgeable, smart, wi... Read More »
 
 
Business's response - on 1/8/2016
Thank you for your glowing review. Jeremiah and Jessie are customer service driven employees and your comments mean a lot to them! Read More »
 
Review Posted 12/15/2015
Stephen L.
. 1
. 0
Home Refinance
Excellent Service! I have just refinanced my home with Intelliloan, and the process was the smoothest I'd ever experienced. The rates were competitive if not more so and the service was unbeatable. Communications regarding the loan and options we... Read More »
 
 
Business's response - on 1/8/2016
Thank you for providing your feedback. We are happy that you were please with your service. Your satisfaction means a lot to Jonathan! Read More »
 
Review Posted 12/14/2015
Bruce E.
Best Offer,Best Service,Will beat competition if price shopping!!!
I recently closed on my 3rd refinance for my primary residence here in Flagstaff, AZ. Yes I wasn't really looking forward to the whole dreaded process but being able to lock rate in @ 3.75 fixed I figured it was worth another try. I have gone thro... Read More »
 
 
 
Review Posted 12/12/2015
Tami T.
Mortgage Re-Finance
I recently contacted Doug Burchard for the purpose of refinancing my home loan. I can't stress how impressed I was with his expertise and making this process a painless experience. Any issues or confusion I had Doug immediately took care of. If yo... Read More »
 
 
 
Complaint Posted 12/8/2015
Michael M.
. 1
. 0
Great service...Until you sign the closing documents
Once the closing documents are signed, expect slower replies and less-than-stellar service with your loan. We were having a great experience until I noticed my cash-out check was short by hundreds of dollars. It's been weeks and I'm still attempti... Read More »
 
 
Business's response - on 1/8/2016
Thank you for your feedback. We strive for excellence, but sometimes we fall short. If your issue has not yet been resolved, please call the office and ask for the funding manager. She will be happy to help you with your issue. Read More »
 
Review Posted 12/3/2015
Desiree D.
Great Customer Service with a warm and caring attitude
Doug Burchard was in charge of re-financing my mortgage loan and I did not expect such care that he took to do this for me. I was very stressed out with the mortgage and it had been raised to an exhorbitant amount. I was really relieved when Doug... Read More »
 
 
 
Review Posted 12/1/2015
Aretta S.
Best Rate, Great People
I looked at several options for refinancing my primary mortgage and Intelliloan had the best rate with lowest overall cost. The application and underwriting process was simple, and my representative Miguel Cruz was wonderful to work with. Miguel w... Read More »
 
 
 
Review Posted 12/1/2015
Anne H.
Excellent Experience
I wanted to get a streamline loan to lower my PMI and interest rate, and was able to very easily accomplish both of these goals with Intelliloan. Brandon Clark was great, he answered all of my questions thoroughly and in the end, I actually receiv... Read More »
 
 
 
Review Posted 11/30/2015
Navaid S.
Company and staff really cares about customer
The staff members I came in contact were always more than willing to help, as quick as possible and as much as possible. Although a tight deadline was setup, they did meet the deadline. Cost of loan turned out to be higher than initial estimates a... Read More »
 
 
 
Review Posted 11/27/2015
Tyrone S.
"Outstanding Customer Service"
Since Day One I have been very impressed with the Customer Support I have received from Orlando Hisquierdo at Intelliloan. Orlando has been the driving force behind the very speedy conclusion of my VA Refinance. His attention to detail and profess... Read More »
 
 
 
Review Posted 9/22/2015
Lori W.
Unbelieveably Awesome
This company rocks! From the moment I called to inquire about a refinance they were so helpful. My current mortgage company offered me a lower rate but with more fees. I called Intelliloan back and told them and they just needed some confirmation... Read More »
 
 
 
Review Posted 9/17/2015
Tim T.
Great Service
QUICK, FAST, AND PAINLESS!!! Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 9am - 5pm Phone   (800) 470-7750 Address   310 Commerce Suite 100
Irvine, CA 92602
Website   http://www.intelliloan.com Email   cnelson@mthm.com
Contact   Darryl Preedge Other  
 
 
 
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