LoanDepot

4.5 star rating Rating - based on 1843 reviews & complaints
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
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LoanDepot Categories
Mortgage Services
Financial Services
Mortgage Loan Processors
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Customer Reviews, Ratings & Complaints
Review Posted 7/1/2016
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Good Experience
James Chu and Bryan Unkle were both very helpful and very pleasant to deal with. I would recommend them both to any future prospects I may encounter. Helen Preussner Read More »
 
 
Business's response - on 7/7/2016
Thank you for taking the time to give us your feedback. We're glad that James and Bryan were able to assist you throughout the loan process. Thank you for selecting us. Read More »
 
Review Posted 6/20/2016
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Great Customer Service
From the very beginning Johnny Lee and Ronnie Ferrer were so committed to help me refi my loan. I received an outstanding customer service through the whole process of my loan. I would call Johnny or Ronnie with so many questions and they were alw... Read More »
 
 
Business's response - on 6/21/2016
Thank you for taking the time to submit your positive feedback. We're glad that Johnny and Ronnie were able to provide your with excellent service. Thank you for selecting us. Read More »
 
Review Posted 6/14/2016
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Fantastic Customer Service
I can't believe how easy the process was which was made possible by the hard work of James Chu and Carrie Paul. Amazing team at Loan Depot made this a wonderful experience. Read More »
 
 
Business's response - on 6/15/2016
Thank you for taking to give us your feedback. We're glad that James and Carrie were able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 6/10/2016
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Fantastic service
From the beginning, working with James Chu who guided me through the loan process, to the final signing of the paperwork, LoanDepot has been fantastic to work with. I've had mortgages and refis in the past but none as good as this one. Great custo... Read More »
 
 
Business's response - on 6/10/2016
Thank you for taking the time to give us your feedback. We're glad that James was able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 6/2/2016
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Great Refi service
I've worked with Andrew Meyer, and he has definitely help us go through the whole refi process like a breeze. Highly recommend him. Applied on April 2nd, and loan closed on June 2nd. There was some delay in terms of getting the HOA docs for final... Read More »
 
 
Business's response - on 6/3/2016
Thank you for taking the time to give us your feedback. We're glad that Andrew was able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 5/26/2016
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Amazing Service!
Frank and Mardell were great to work with and made the entire process very smooth. Not only did they answer all my questions, they were extremely responsive! I would definitely recommend and will look to loan depot for my future needs. Highly rec... Read More »
 
 
Business's response - on 5/26/2016
Thank you for taking the time to give us your positive feedback. We're glad that Frank and Mardell were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 5/12/2016
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Loan Depot - Good Experience
Our refinance went smoothly with Loan Depot. James Chu was very helpful and explained things well early on & then stepped back in near closing to review the closing costs with us again. Christina checked in with us periodically and made sure we st... Read More »
 
 
Business's response - on 5/13/2016
Thank you for taking the time to give us your feedback. We're glad that James and Christina were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 5/11/2016
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Mustafa Kathiria & Jeniffer Chun
So, after going thru a bitter 'divorce' with my former mortgage holder, not only was I less than thrilled to look for another one, but the entire process had left me feeling extremely bitter and hateful, but from the beginning, Mustafa understood.... Read More »
 
 
Business's response - on 5/11/2016
Thank you for your positive review. We're glad that Mustafa and Jenifer were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 5/10/2016
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Taylor & Rhonda great professional team at Loan Depot
Not going to lie..I felt somewhat skeptical and worried at times about some of the things I had to agreed to during the refinancing process. But, both Taylor & Rhonda came through on every promise and the issues that did come up where quickly and... Read More »
 
 
Business's response - on 5/11/2016
Thank you for your positive feedback. We're glad that Taylor and Rhonda were able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 4/27/2016
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Loan Depot and Ryan King are the Best!
We just closed on our refinanced loan; we have never had a more efficient, quicker process ever! Ryan King was very knowledgeable, friendly and easy to work with! Then the loan processor, Sarah Rold, completed the loan and all was done in 30 days!... Read More »
 
 
Business's response - on 4/28/2016
Thank you for your positive feedback. We're glad that Ryan and Sarah were able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 4/19/2016
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James Chu and Tricia Pironack!
My re-fi with James Chu and Tricia Pironack couldn't have gone any better. Each of them were so helpful and answered all of my questions immediately. Great job James and Tricia, I will definitely refer my friends and family to you. Read More »
 
 
Business's response - on 4/22/2016
Thank you for taking the time to give us your feedback. We're glad that James and Tricia were able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 4/18/2016
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Daniel Conrad & Adrienne Johnson-Great customer Service-Great People
My Re-fi was just approved and I would like to thank Adrienne Johnson and Daniel Contrad for their outstanding customer service. We experienced several bumps in the road, however, Adrienne was very adamint with getting my loan processed and appro... Read More »
 
 
Business's response - on 4/18/2016
Thank you for taking the time to give us your feedback. We're glad that Daniel and Adrienne were able to assist you throughout the loan process. We truly value your business. Read More »
 
Complaint Posted 4/15/2016
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Empty promises and incompetency
What I thought was initially a good decision to use LoanDepot to refinance our loan turned out to be one I regretted nearly every step of the way. My loan officer Doug made me so many promises in the beginning - "I can GUARANTEE you won't find a... Read More »
 
 
Business's response - on 4/20/2016
loanDepot sincerely regrets that your experience with us was not a good one and it was anything less than satisfactory. To further address your concerns, please reach out to Linnet Conley in our Customer Care department at 949-860-8186. Read More »
 
Review Posted 4/9/2016
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James Chu Great Transaction A++++
I was thrill with results of my Re-finance with LoanDepot. James Chu make it happen. Cassandra Wyatt was excellent everything they said came truth. Read More »
 
 
Business's response - on 4/14/2016
Thank you for your candid feedback. We're glad that James and Cassandra were able to assist you throughout the loan process. Thank you for selecting us. Read More »
 
Review Posted 4/1/2016
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Great Experience LoanDepot
James Chu was professional and provided excellent customer service as did the rest of the staff I worked with at LoanDepot. My refi was funded fairly quickly and I got a great interest rate. Would highly recommend them to anyone seeking a loan or... Read More »
 
 
Business's response - on 4/8/2016
Thank you for your positive feedback. We're glad that James was able to provide you with excellent service. Thank you for your business. Read More »
 
Review Posted 4/1/2016
Review
Daniel Conrad did a fantastic job getting our loan through, we are very pleased with the entire company LoanDepot especially Carri, Liz, Amy and of coarse the rest of their staff. Thank you very much. Nicanor Rios AKA Nick and Linda Rios Read More »
 
 
 
Review Posted 3/30/2016
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Garett Wick at Loan Depot
Garett helped us find a refinance option that fit exactly what we were looking for and assisted through each step of the process. I will definitely recommend Garett to friends and family! Read More »
 
 
Business's response - on 3/31/2016
Thank you for your positive feedback. We're glad that Garett was able to assist you throughout the loan process. Thank you for selecting us. Read More »
 
Review Posted 3/30/2016
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Justin Lehman and LoanDepot
Justin was very knowledgeable about the various mortgage loan options and how they could benefit our specific circumstances. I felt that he went above and beyond by providing us advice on how we could consolidate bad debt as well as have money to... Read More »
 
 
Business's response - on 3/31/2016
Thank you for taking the time to give us your feedback. We're glad that Justin was able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 3/30/2016
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Eric Park and Loan Depot
I refinanced my house with Loan Depot and dealt with Eric Park and Nicole Szyperski. Both of them were very professional and worked around my busy schedule to get the processed done. I would definitely do business with them again and recommend the... Read More »
 
 
Business's response - on 3/30/2016
Thank you for your positive feedback. We're glad that Eric and Nicole were able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 3/29/2016
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The LoanDepot Team
From mortgage banker to loan possessor everything worked out great. My mortgage banker Casey Likeness gave several options and explained the process. Options are good. I felt fortunate working with Casey and in the end was certain he had my back... Read More »
 
 
Business's response - on 3/31/2016
We appreciate your valuable feedback. We're glad that Casey and Mardell were able to provide you with excellent service. Thank you for selecting us. Read More »
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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