Preferred Long Distance, Inc.

1.4 star rating Rating - based on 81 reviews & complaints
 
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Preferred Long Distance, Inc. Categories
Telephone Communications Service

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Customer Reviews, Ratings & Complaints
Complaint Posted 4/28/2014
Just hang up - it's a slammer
This company slammed us a few years ago - we filed a complaint with the FTC. Told them to take us off their call list - now they are calling again (several times in the last month or so) saying they are with AT&T and even giving me a "AT&... Read More »
 
 
 
Complaint Posted 10/8/2013
LIARS AND SCAMMERS
THIS COMPANY SHOULD BE SHUT DOWN AND FINED FINED FINED! THEY DON'T SAVE YOU MONEY THEY COST YOU MONEY. DON'T CHOOSE THEM!!!!!!!!!!!!!!!! THE BILL WILL BE HIGHER AND IT'S A PAIN TO GET IT CORRECTED AND SWITCHED BACK TO YOUR ORIGINAL CARRIER. I HAVE... Read More »
 
 
 
Complaint Posted 7/12/2013
Scammers
Preferred called a small local business I work at and claimed they were a part of AT&T. For the first 3 minutes or so I thought it was AT&T calling to alert our business of a lower price change. When they told me that the bill would be a d... Read More »
 
 
 
Complaint Posted 6/28/2013
Scammers & Slammers!
We were "slammed" by Preferred Long Distance (Encino, CA) to change us over to their Long Distance service without proper authorization in April 2013. We just noticed our bill was substantially higher and saw something from "USBI&qu... Read More »
 
 
 
Complaint Posted 5/20/2013
Nothing but a Scam
I received a call from Preferred LD in which they promised better rates and that they were affiliated with AT&T. They asked what my current bill was and they promised a savings of $110 a month. When I got my first bill it was over $50 higher t... Read More »
 
 
 
Complaint Posted 2/28/2013
Switching to Preferred: Terrible Business Decision - would give NO STARS if it was an option
Let me preface this by saying I am not a Yelper, I have had been meals and bad service before, but I have never been so compelled to set up an account to warn other potential buyers. Today I am. A few months ago now I received a phone call from p... Read More »
 
 
 
Complaint Posted 2/4/2013
do not accept any false , cheat offer from this corrupted company
these company is scam, scam, scam. their representive from supervisor to every one else are unproffesion, layer, rude. if you are thinking to sign with this company, please give me a call and get opinion of one of their pervious coustomer. my phon... Read More »
 
 
 
Complaint Posted 1/26/2013
Failed marketing
Hello, I would start out to say this company is why AMERICA is in the hole. They called saying they was apart of ATT ( witch they are NOT.) I have filed 2 BBB complaints and now filed a FCC and FTC complaint. Now this company is trying to coll... Read More »
 
 
 
Review Posted 1/25/2013
SCAM
They try to make you think they are doing you a favor and that they are not selling anything. They say they are calling because they have to speak to everyone about the notice that ATT sent out regarding recent changes in their cost to save money... Read More »
 
 
 
Complaint Posted 12/19/2012
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Avoid them!
This company uses high-pressure sales tactics to get you to switch. They stated there is no switching, no cost only additional savings, and made it sound very much like they were a part of AT&T but then started talking about how they are Preferred... Read More »
 
 
Business's response - by Keith Non 12/19/2012
We have thousands of customers over 15 yrs in business. Very few complain. Read More »
 
Complaint Posted 11/14/2012
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Interesting call
Glad I found the reviews before I committed. What concerned me was the initial call created the impression that it WAS from Centurylink and that they just wanted to let me know they were lowering my bill. When I responded that I wasn't certain how... Read More »
 
 
Business's response - by Keith Non 12/19/2012
We have thousands of satisfied customers with very few complaints. Read More »
 
Review Posted 11/12/2012
Ripped off
About a mth ago Preffered Long Distance called me and gave me their sales pitch. It was very good, so I switched. Today I got my first bill and it was $50 higher. I've been trying to call all day and they have been nothing but Rude and have just b... Read More »
 
 
 
Complaint Posted 10/18/2012
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Rip-off and very rude
I agreed to change from Century Link when the Preferred Long Distance sales lady inferred she was from Century Link and pitched a $25 per line cost. I have two lines and 20MB DSL. Since I also had DSL, that, too, was transferred to Preferred. When... Read More »
 
 
Business's response - by Keith Non 12/19/2012
Did they explain pro-rate & bill in advance. Ask for Jose & he will help. Read More »
 
Review Posted 9/22/2012
Dirtbag Scammers
Our business had the same negative experience as those comments below. Notice the lame business responses they post to cover their collective arses. This is a scam and once entangled with them it is very difficult to extricate yourselves from thei... Read More »
 
 
 
Complaint Posted 9/21/2012
Scam
Do not trust them! Run as far away as possible! Read More »
 
 
 
Complaint Posted 9/12/2012
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Liars, thieves
I signed up with promises from Preferred to have a lower monthly bill but it was all false. My bill is higher than AT&T and they of course put the blame on me saying that I knew what I was signing up for. They when I called to find out why my bill... Read More »
 
 
Business's response - by Keith Non 9/12/2012
I don't have your account information in front of me so I can only speak in general terms. I am sorry for the inconvenience. Often times we do save customers money but you are right that it is not guaranteed. That is why we quote our rates during... Read More »
 
Complaint Posted 9/11/2012
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SCAM
I HAVE NOTHING GOOD TO SAY ABOUT THIS COMPANY! ALL I CAN SAY IS I WILL DO EVERYTHING IN MY POWER TO LET THE PEOPLE KNOW WHO THEY'RE DEALING WITH. THIS COMPANY CALLED EVERY SINGLE DAY. FINALLY, I CAVED. WHY? SOLEY BECAUSE THEY TOLD ME THEY'RE ABLE... Read More »
 
 
Business's response - by Keith Non 9/11/2012
I don't have your account information in front of me so I can only speak in general terms. I am sorry for the inconvenience. Often times we do save customers money but you are right that it is not guaranteed. That is why we quote our rates during... Read More »
 
Complaint Posted 9/6/2012
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BUYERS BEWARE!!!!
I just got a call today... All that you all have said was exactly the crap I heard over the phone.They were pushy We have been in Business since 1995 and believe you me Cheaper does not always mean Cheaper its a very Pricey lesson learned!! I am t... Read More »
 
 
Business's response - by Keith Non 9/6/2012
I apologize you did not have a good experience. I am not aware of your account and therefore am unclear what the issue was. But if we were unable to satisfy you then I still would like to try our best to accomodate you. Please call in tomorrow mor... Read More »
 
Complaint Posted 8/20/2012
Just Say NO!
I received a call at the office from a helpful individual who proceeds to tell me how his company has a relationship with AT&T and how as AT&T "is charging" me $$ per line, they will alleviate that charge and save me further money. I'm duped. The... Read More »
 
 
 
Review Posted 7/21/2012
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Don't even think of using this company. FTC Order: IC No. 11-S3203056
This company "slammed" our telephone service (Changed carrier without permission.) DO NOT do business with this company as they will cheat you with higher rates and will not let you change back to your old carrier.

Look up Federal Trade Commiss... Read More »
 
 
Business's response - by Keith Non 7/23/2012
Mr. William K, I write this in response to your comment. You are not a person listed as someone authorized on this account and we have never dealt with you. You do not have personal knowledge on the facts and issues. However, my records show we ha... Read More »
 
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Additional Business Information
Hours   Phone   (888) 235-2026 Address   16830 Ventura Blvd. Suite 350
Encino, CA 91436
Website   http://www.preferredlongdistance.com Email   keith@preferredlongdistance.com
Contact   Keith Nussbaum Other  
 
 
 
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