Shuttle 2 Lax.Com

2.8 star rating Rating - based on 12 reviews & complaints
Airport rideshare is where we pick you up at your door, whether that be at your home, hotel or office. We then pick up your neighbors on the way to the airport, and maybe even another set of your neighbors. This is how we can afford door-to-door serv  
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Customer Reviews, Ratings & Complaints
Complaint Posted 7/27/2016
Horrible
They left us stranded at the airport. The plane was delayed more than an hour coming in to LAX. The driver couldn't contact us. Once we landed we made four attempts to contact the company. They didn't answer the phone, respond to texts or e-mail.... Read More »
 
 
 
Complaint Posted 6/29/2016
BAD SHUTTLE CO
This is one of the worth shuttle company you can get. I'm traveling a lot and transportation cost to LAX is very important. Also even more important is reliability and trustworthy of the company. Reliability this company is NOT. 1.Couple of month... Read More »
 
 
 
Complaint Posted 6/1/2016
Charges for NO SERVICE
In good faith we signed up for Shuttle2LAX. They provided no means to cancel or contact them in case of unforeseen problems. We panicked when we found out our flight was later than we thought. The website provides only email to contact them. I sen... Read More »
 
 
 
Complaint Posted 10/24/2013
DISASTER
SHUTTLETOLAX DOES PROVIDE A LOW COST SOLUTION FOR GETTING TO LAX BUT CUSTOMER SERVICE AND SPEED IS NOT THEIR GOAL. Shuttle contracts service out in our case it was PRIME TIME. The pickup was fine but I paid double for this service and took the bas... Read More »
 
 
 
Complaint Posted 4/17/2012
Cheap but doesn't take care of their customers well if there was an issue
I am compelled to write this review because after being a repeat customer I got no help when I did have a problem. I had a delay of 2 hours after I landed at the airport. While I looked at the next shuttle group over they had 3 vans going to my ar... Read More »
 
 
 
Review Posted 6/4/2011
Review 6/4/2011
I recently booked a reservation through Shuttle2LAX.com because I saw their commercial on TV. It was easy to do online. When the shuttle arrived at my house, I was really confused because it was a van from another company and the driver had a shir... Read More »
 
 
 
Review Posted 5/21/2011
Review 5/21/2011
We recently used Shuttle2LAX for a trip to France. The pickup went flawlessly and we arrived at LAX in plenty of time to check in. When we returned 11 days later, our plane was 40 minutes late - but again, there were no problems. The company repre... Read More »
 
 
 
Review Posted 5/19/2011
Review 5/19/2011
I really liked this service. The price was really cheap and it was easy to book. This time my reservation was given to Prime Time Shuttle and they did a good job. It is a little bit scary not knowing what company you are going to get, but Prime Ti... Read More »
 
 
 
Review Posted 5/17/2011
Review 5/17/2011
I was a little nervous about using this service, but I didn't have any problems. The shuttle arrived within the pickup window promised and I got to the airport on time. On the way home, I had to wait outside baggage claim for about 20 minutes for... Read More »
 
 
 
Review Posted 5/6/2011
Review 5/6/2011
I saw a billboard for Shuttle2LAX on the 405 and decided to give it a try. I went online to look for a phone number, because I always prefer to transact business over the phone rather than the computer, but could not find one. I did the online res... Read More »
 
 
 
Review Posted 5/2/2011
Review 5/2/2011
Cheapest price around. I booked and a Prime Time Shuttle showed up 3 minutes after my reservation time and it went well from there. Read More »
 
 
 
Complaint Posted 4/28/2011
Review 4/28/2011
The shuttle driver did not follow my instructions to not take the ferry which cost precious time. I missed my flight and had to spend an extra 4 hours at LAX waiting for the next flight. The driver also got "lost" when picking up the next passenge... Read More »
 
 
 
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Additional Business Information
Hours   24 hours a day, 365 days a year. Phone   Address   8726 South Sepulveda Blvd. #D-B24
Los Angeles, CA 90045
Website   http://www.shuttle2lax.com Email   customerservice@shuttle2lax.com
Contact   Customer Service Other  
 
 
 
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