The Rose Dress

2.1 star rating Rating - based on 19 reviews & complaints
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The Rose Dress Categories
Clothing and Accessories

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Customer Reviews, Ratings & Complaints
Review Posted 8/2/2013
Save your money indeed and go elsewhere
The business practices; customer service and return/exchange policy that includes a restocking fee is questionable and not worth all the trouble. Ordering a dress and giving a company my money, should never be this hard. My sister has a $75 credit... Read More »
Complaint Posted 12/1/2012
No thanks Go elsewhere
save your money!!! They have the policies they have because they are not a first class company interested in satisfying their customers. Not only am I stuck with an ugly dress,( the photos should have been my first clue) I have a 34.00 phone bill... Read More »
Review Posted 9/6/2011
Review 9/6/2011
TheRoseDress has three ways to reach customer service: live chat, email and calling customer care hotline. If one method not available, we urge customers to use other available option. Regarding cancellation, we cannot cancel an order if an item w... Read More »
Review Posted 8/30/2011
Review 8/30/2011
Hi, TheRose have viewed all your complaints and dissatisfaction, likewise the favorable comments from our dear customers. Thank you for the nice comments and that you have found satisfaction in ordering at our site. In response to all the negative... Read More »
Complaint Posted 6/13/2011
Review 6/13/2011
SAVE YOUR TIME AND MONEY, DO NOT ORDER FROM THEM. They never answer the phone and no voice mail. Their website brags about their great costumer service, well I was never able to speak to their costumer service. I canceled my order and I kept recei... Read More »
Complaint Posted 6/7/2011
Review 6/7/2011
I purchased a dress for my daughters' wedding, it was the wrong size. I returned it per the policy posted on the website. They assessed a restocking fee in excess of the stated amount in their refund/exchange policy page. Numerous attempts to reac... Read More »
Complaint Posted 5/24/2011
Review 5/24/2011
I purchased a dress online from and was told I would receive the dress in 4-5 business days. I waited and waited but I did not receive the dress – EVER! A few days later my bank alerted me that there were suspicious charges to... Read More »
Review Posted 5/15/2011
Review 5/15/2011
This company just charged me for dress they nolonger had in stock and a replacement. I can't get anyone on the phone and the chat keeps trying to tell me that the charges are pending. I want to file suit!!!! Has this happened to anyone in the CA a... Read More »
Complaint Posted 5/13/2011
Review 5/13/2011
Review Posted 5/13/2011
Review 5/13/2011
I ordered my prom dress from this company, and a few weeks later I started to notice that there was money taken out of my bank account that was not me. This company is the only place I have ordered from online. My best friend also ordered her dres... Read More »
Review Posted 5/9/2011
Review 5/9/2011
Credit card Fraud

The company must have some very shady people working there. I ordered a dress on 5/6 on line and found unauthorized charges on my account on 5/8. $500.00 that was done on line and another $50.00 that was done on line!

After... Read More »
Complaint Posted 5/3/2011
Review 5/3/2011
I ordered a dress from The Rose Dress Company and after a few days passed I asked for a UPS tracking number because my order indicated my dress had been shipped. However, for days I called customer service and was on hold for over an hour. No one... Read More »
Complaint Posted 4/29/2011
Review 4/29/2011
Another victim of identity theft. It appears I suffered the same fate as other customers. Just after paying for a dress, illegal use of my debit card began to occur. Nowhere else had I used the full information and security code so it is highly un... Read More »
Complaint Posted 4/28/2011
Review 4/28/2011
Do business with the AT YOUR OWN RISK!!

I ordered a dress that was in the ware house and was promised same day shipping. That was 04/27/11. They received my payment from Paypal, I sent theM the transaction ID over email and even g... Read More »
Complaint Posted 4/27/2011
Review 4/27/2011
I made a purchase on 4/22/2011 using a new card and now have fradulent charges. The purchase was cancelled on 4/25/2011 because the dress was not in stock. The same day it was cancelled someone used my card that was brand new and not given to anyo... Read More »
Review Posted 4/20/2011
Review 4/20/2011
To whom it may concern:
We here at the Rose Dress strive to provide the most outstanding customer service possible. That being said, we are saddened to read this review about the credit card fraud and your dissatisfaction with us. It is important... Read More »
Complaint Posted 4/8/2011
Review 4/8/2011
My wife purchased a bridesmaid dress from this company, which she received. However, she, the bride, and two other bridesmaids had fraudulent charges on their credit/debit cards within a few weeks. Read More »
Complaint Posted 4/21/2010
Review 4/21/2010
Order my daughter's dress for prom on the picture of the website,there was a brooch on the dress. When the dress arrive that was no brooch on the dress. I call the company was on hold for 20 mins,used live chat on-line they said that the informati... Read More »
Complaint Posted 4/5/2010
Review 4/5/2010
No problem with my ordering from this Company but questions as to how they can be so sure of trusted Employees. About six weeks after I made my purchase, My debit card info was used in San Jose, Ca. for a purchase with I find it too co... Read More »
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Additional Business Information
Hours   Phone   (408) 456-0225 Address   2300 Zanker Rd #F
San Jose, CA 95131-1114
Website Email  
Contact   Lewis Bae Other  
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