Thuja Gardens

3.0 star rating Rating - based on 18 reviews & complaints
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Thuja Gardens Categories
Hardware & Building Materials Sales

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Customer Reviews, Ratings & Complaints
Review Posted 5/25/2018
Great Service
Trees arrived in great shape , as advertised! Read More »
Review Posted 5/23/2018
Great trees & Wonderful Customer Service
I placed an order with Roy last week. Because I had a limited time frame to receive the trees and plant them I called and talked with Roy a few times.

Roy really went the extra mile! He checked on my order while I was on the phone. It was a br... Read More »
Review Posted 5/20/2018
Excellent service
Fast shipping packaging was very good. The plants were better than expected. I will be buying more. Read More »
Review Posted 5/20/2018
Very Happy in NH
I agree with all the 5 star reviews. I ordered 16 Giants. I e-mailed Roy twice with questions and both times rec'd answers the same day! Like Sherry, I was concerned when I receive the tracking info saying 1 box. 16 36" to 42" trees in 1 box? Yep.... Read More »
Review Posted 5/14/2018
Great trees!
I ordered a package deal of 16 Thuja Giant trees from Thuja Gardens via an online transaction. When my order was delivered, I was a little concerned by the size of the carton. I discovered that the trees were packed in the carton in an ingenious m... Read More »
Review Posted 5/13/2018
Good Customer Service
Roy at thuja gardens was very helpful over the phone with tracking my order from fedex and with planting info.all 16 trees arrived in great condition.thanks Roy Read More »
Complaint Posted 3/19/2018
Don’t buy from here!
I spoke to Roy before placing an order and he checked my zone and said I was ok to place the order as he had the green giants in stock. Almost 2 weeks after I’m calling for a status on my order and my calls or emails are not answered. I finally go... Read More »
Complaint Posted 5/2/2016
Terrible Service - ZERO stars if I could
I ordered a 6-7' tree for a birthday present and asked that it be delivered by 4/15/2016. Without notice, they sent the smaller size tree and it arrived over a week late. I emailed them right away with a picture and tape measure showing the tree w... Read More »
Review Posted 5/28/2014
Great Customer Service!
The owners of Thuja Gardens went above and beyond compensating me for the confusion regarding my recent order. I was contacted by email and a personal phone call also. Negative ratings on their business had me worried but it turns out that the bad... Read More »
Complaint Posted 6/12/2013
HORRIBLE COMPANY... This is far from a legit company. They take your money and run. Multiple calls and emails with no returns. They did not contact me when order was going to be shipped. Trees are smaller than described and unhealthy. There are MA... Read More »
Review Posted 10/12/2012
Rather deal with Charter
DONT RISK IT! This place will take your money. I ordered 6 Craypemyrtle trees that never showed up. I never received a fed ex tracking number so I called the customer service number on the website. The guy on the phone told me that they were out o... Read More »
Complaint Posted 9/28/2011
Review 9/28/2011
There is a reason for their "F" rating by the BBB. They take your money and then they do not ship your plants. I had to file a claim with my credit card company. Thuja Gardens does not respond to my emails. Stay far away. Read More »
Complaint Posted 9/14/2011
Review 9/14/2011
Save yourself headache and pain: do not order any thing from this business. We made a huge mistake for not doing thorough research about Thuja Gardens before doing business with them. The items were never shipped but Thuja Gardens charged our cre... Read More »
Review Posted 5/19/2011
Review 5/19/2011
Ordered 14 one gallon size thuja green giants on May 10, 2011 from Thuja Gardens. The plants arrived today (May 19) in beautiful condition and seem very healthy. The foliage is a bright green and nicely shaped. Thanks to all at Thuja Gardens for m... Read More »
Complaint Posted 5/11/2011
Review 5/11/2011
I had received a confirmation email when I placed my order over six weeks ago. They placed the charge on my credit card but never heard from them again. Impertinent staff doesn't return calls nor emails! They shouldn't be in business. If it wasn't... Read More »
Review Posted 5/1/2011
Review 5/1/2011
I ordered some royal empress trees from this company over a month ago and I never recieved anything from them although I was billed for them Read More »
Complaint Posted 4/6/2011
Review 4/6/2011
OK..... you've read all of the negative reviews about this company and have found out that their rating with the BBB is an F. If you are still not convinced that you should not be dealing with these crooks, try calling their phone number or emaili... Read More »
Complaint Posted 5/5/2009
Review 5/5/2009
I ordered 10 trees to plant in my back yard because I wanted to block my neighbors. I placed the order on April 21 and hopped for delivery in a week. I e-mailed on April 27 (a week after ordering) to see if Roy had an idea of when the trees would... Read More »
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Additional Business Information
Hours   Phone   (828) 273-5771 Address   138 Red Road
Swannanoa, NC 28778
Website   Email
Contact   New Contact Other  
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