I bought a bullshiba and had troubles with it dropping the internet. while my wife laptop was working great. i called tech support and he did some over the phone checking files. told us to reboot hard drive. when that happen we couldn't get on internet at all he admit he must of made a mistake and a tech2 would call in 1 hour its been 3 days no call when i called cust. service the recording says they will call you in 24 hours i still have not received a call after 60 hours- they lived up to my friends expectation and name - BULL_SHIBA!!!
Posted on 2/3/2010
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DO NOT BUY A TOSHIBA........TERRIBLE!!!!!!!!!!!!!
My $800 laptop died after only 5 months. So I called Toshiba support for warranty repair. They said they would send me a box and to send it in for repair. I should expect a 4 to 5 day turn around time. If they had to order parts, that could take an additional 5 to 10 days. I thought, wow, that's good service.
They received my laptop on 12/22/09. It's now 2/2/10 and STILL NO LAPTOP. It's currently on hold AGAIN for a second part order. The first part order literally took one month. The part could have went from New York to California by horse and gotten there faster.
The Repair Depot is a joke. Calling them just puts you in this endless voice attendant loop, sitting on hold for hours and no one ever comes to the phone.
I've called cust. service 3 times to request a new laptop instead of me having to wait this long. They keep telling me that it's Repair Depot's call, yet I CAN'T GET IN TOUCH WITH REPAIR DEPOT!
I logged in today to check the status and it went from Repair status (the first part came in after a month) to HOLD again. They have ordered another part. Am I going to have to wait another month again for this part to come in???
This whole nightmare is unacceptable. What kind of company would leave customers waiting months for a repair instead of replacing it. Particularly a laptop that people use for business. I will NEVER buy another Toshiba product!!!!!!!!!
Posted on 2/2/2010
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My laptop stopped turning on for no discernible reason. Toshiba's idea of warranty service appears to be that they'll take the laptop for repair, do no work on it, and refuse to give me any estimate on when it will be returned to me.
If you need a usable warranty, don't buy a Toshiba laptop.
Posted on 2/2/2010
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DO NOT BUY FROM TOSHIBA DIRECT!!! I have had a terrible experience with their product similar to many other postings. I purchased a $1400 laptop from Toshiba direct for college use. It had a bad hard drive and I had to send it in for repair. A hard drive repair takes about 15 minutes, yet they have had my laptop for over 2 ½ weeks now with no sign of completion. I can’t wait any longer for them to correct their mistake. I need a computer for school. Toshiba refuses to give me a refund or even an estimated repair date. They just tell me to call back in a week and they will tell me how it is going. I will never buy anything from Toshiba ever again!!!
Posted on 2/1/2010
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I had to send my laptop in for repair at the end of October 2009 and they lost it and have yet to send me the replacement 3 months later.
Posted on 1/23/2010
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Do not buy from Toshibadirect.com. They sent me a defective laptop then refused to exchange it for another new one. Instead I had to mail it back & it has been in for repair for nearly a month. This is the worst customer service I have ever experienced in my entire life. Also trying to get any feedback on the status of the repair is frustrating beyond belief. No one will provide details and if you leave a phone message, you won't get a call back.
Posted on 1/20/2010
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Toshiba's warranty service is also horrible. I had to send a copy of my sales receipt to four different people and it took 30 days after sending them my laptop to call me an tell me it was out of warranty. They still have my laptop and I will never buy from them again. Next computer will be a Dell or an HP.
Posted on 12/9/2009
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I bought a Toshiba A 505 laptop in September 09. We sent it in for repairs on 13/30/2009. This is where the my Toshiba experience takes a dive off a very steep cliff. The so called repair depot is impossible to contact, doesn't respond to voice mails left for the and apparently doesn't have e-mail. My laptop has been there 3 weeks and has been waiting for parts for 2 weeks. I checked on the customer message boards and guess what? I'm not the only one this is happening to. I like the laptop. But the customer service is the worst that I have Ever experienced. I will not buy another Toshiba product, and would advise anyone listening to avoid buying one themselves.
Posted on 11/20/2009
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My situation is identical to Heather's below. My A135 laptop is just 2 years old and only gets moderate use. One night, in the middle of writing an email, the laptop shuts down completely. Now it will not turn on at all nor will any lights come on! I contacted Toshiba and was told it would cost $425 to have it fixed through their depot since the nearest repair center is 50 miles away in New York City! My research on the web clearly indicates this is a "common problem" with Toshiba so, I asked to speak with the next level. That person simply stone walled me and wouldn't help in any way or offer any kind of remedy. When I asked to speak with her supervisor, I was told that she was the "end of the line" and there is no one else to speak to. Do they actually train their CS reps to be this rude or what? So, now I'm forced to buy a new laptop due to an obvious flaw in their laptops. I will never purchase Toshiba again...either personally or professionally.
Posted on 11/19/2009
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I WISH that I saw Lee H's posting before I bought my computer!!!!! I agree ... ABSOLUTELY, POSITIVELY DO NOT, I REPEAT ... DO NOT EVER, EVER, EVER BUY A TOSHIBA COMPUTER!!!
Nearly EVERYTHING Lee wrote happened to me EXACTLY the same! The exact same computer from the exact same Toshiba Direct! While reading his post, I thought I wrote it!!!
I did not use an external webcam, yet. I will try it even after reading the post because I have nothing to lose! I'm stuck with this piece of sh#t laptop that doesn't deliver what it purports with that Skype video sticker right next to the webcam!!!
Tech support sucks (spoke to 3 "technicians")!!! While Customer Support was courteous, they just talk circles around you so that you're so exasperated you want to give up!!! I told the lady that if you place a Skype video sticker right next to the webcame, nearly every English-speaking person in the world would expect to be able to use Skype video on the laptop!!! If you can't do it and it happens to many other people (just Google it)using the same computer, than it's false advertising. Basically, it's thank you for your money, but too bad!
Buy a HP, Compaq, Sony, Lenovo, Apple, Acer or even a Dell!!! At least they don't falsely advertise in order to entice customers to let go of their hard earned cash for something that THEY KNOW doesn't even work!!! Hell, if they didn't have the sticker, than I can understand it. But to lure people into buying it with the knowledge that it doesn't work is plain wrong!!!!!
Again, I know there are a lot of positive reviews about Toshiba laptops, but if you don't want the Blue Screen of Death crashing your computer every 5 minutes when using Skype video, than STAY AWAY!!!!!!!!! I can't stress it enough ... DON'T, DON'T, DON'T, DON'T BUY A TOSHIBA IF YOU WANT TO USE SKYPE VIDEO ... NO MATTER WHAT THE STICKER SAYS!!!!!
IF I COULD GIVE THEM A ZERO STARS, I WOULD!!!
Posted on 10/19/2009
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I will NEVER EVER buy a toshiba laptop again. I rarely use my laptop and in total it probably has 3 months max use. No power, no nothing when I go to turn it on. Called the toshiba people and they said they would send me a box to send them my laptop and it was still under the limited warranty. About a week later, they called and left a message saying that there was spill damage! Not a chance! But they could fix it for $425??? So I told them send me my laptop back to me. I get my laptop back and guess what? The keyboard was not attached and the piece that goes over the keyboard to keep it in there was in the bottom of the box! I called them again and they said they would send me another box and that they would put that back together and nothing else because spill damage was noted. I asked to find out exactly where the spill damage was located and said I should have gotten all that in the box. Wrong again. When I got my laptop with the keyboard not attached and I can clearly see under there and there is no spill damage. Papers are not warped from liquid and everything is shiny clean. Except where they scratched everything trying to remove the screw. I am going to take my laptop to a local business and get a second opinion.
Posted on 10/9/2009
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I'm still CURSING at that shitty place, called TOSHIBA DIRECT (HELL DIRECT!!!!) in Irvine, Ca. Horrible sales people and their manager are. Horrible. The laptop I bought is no better. I ordered a computer, received it with a huge delay only to realize I got it with the wrong processor. It took me a few shouting matches with those idiots to admit that they took my order incorrectly, along with my name, shipping address data. Luckly Ihad my original order still sitting in my online basket (I was going to order the system online then I changed my mind and called in).I got the right laptop weeks later and had a hell of the time to get the refund for the first one, for these a-holes charged my credit card for 2 laptops. 3 months later the keyboard started falling apart, piece by piece peeling off, keys locked, others trippling the letter with one touch... I knew from the consumer reports/internet complaints that this model has problems with the keyboard, but took the chance and lost. Now, I am fighting the warranty repair folks in Europe (on assignment, am a journalist) for they insist the keyboard is not warrantied (the warranty booklet does not specify this).
I did contact Toshiba HQ, but they were not listening, saying I need to complain to the Better Business Bureau in the USA.... Nobody gives a damn at Toshiba. Horrible, horrible HORRIBLE service. Stay away from that hell.
Posted on 9/7/2009
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DO NOT...I repeat...DO NOT EVER buy a Toshiba laptop!
On October 8, 2008 I purchased a Satellite A305-S6858 for the sole purpose of being able to communicate with my children while away for the winter. The machine has a WEBCAM (I believe this means a camera that can be used on the WEB) along with a sticker NEXT to the WEBCAM stating SKYPE is installed. Once I was able to try SKYPE (an audio/video chat program) with my kids, it lasted about 3 minutes and I got the BLUE SCREEN OF DEATH. My laptop shut down and rebooted giving me choices on whether to start Windows in Safe Mode or Normally. The blue screen occurs when there is a 'hardware or software conflict' and basically shuts everything down. After trying it several times with the same problem, I immediately called Toshiba support (big joke on that one!). The rep I spoke to could barely speak English and had no clue what I was talking about. I finally ended up going to Toshiba's support page on the Web...another big joke...After about two weeks of trial and error loading new drivers for everything under the sun, doing a complete system restore 2x...with the same problem after each offered solution, I ended up taking the machine to an authorized service repair (a two-hour drive from here..one way!). I thoroughally explained the problem and what I had done so far to the rep, and also gave him a copy of the error messages I receive each time I crashed. They had the machine for 2 weeks and each time I called, he said he had not been able to get to it and would call me the next day...well, he never called. I'd wait another day and then call him. Finally after two weeks, I called and told him I was coming to pick it up because I had a project to work on and needed my laptop. When I picked it up, he said he tested it and had to load new sound drivers and felt it was fixed. It wasn't. I then downloaded several webchat programs (ooVoo, Windows Messenger, Yahoo) and I had the same BLUE SCREEN crash. I then purchased a new external webcam (thinking perhaps the integrated camera on the laptop was defective), tried that and I still got the BLUE SCREEN crash. What else was there to do, so I called Toshiba Support again and this time I was extremely agitated so they put me into Customer relations since the call was 'escalating' ....interesting description for an upset customer. The only solution I was given was to ship the machine to Kentucky..at their expense (which I appreciated). Did that and got it back last Friday with an assurance that they tested it and had to replace the motherboard. Well, guys...guess what...IT DOESN'T WORK!!! I called Customer Relations yesterday and all they could tell me was to send it back. I told her I wanted my money back that there is something inherently wrong with the machine since I have heard of two other people I know who bought Toshiba laptops and are having the SAME PROBLEM. She told me they do not have a 'money back policy' and basically, like everyone else...I am stuck with a piece of junk. As someone else said, an expensive paperweight. So, please, whatever you do..if you are searching this site for information on the possible purchase of a Toshiba laptop...DON'T DO IT!!! They are junk all wrapped up in a nice shiny package. So, now I will have 6 months of telephoning my kids and grandkids instead of being able to talk and see them online. I'm sick over it. I'm giving one star because they don't give you an option of giving MINUS stars!
Posted on 12/9/2008
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Purchased a Satellite A75-S231 around April of 2005, and thought I had a good system for my needs. Had overheating and shutoff problems from the beginning. Had it repaired numerous, numerous tiles and kept getting sent back to me with same problem.
Called in 2006 and was told I was out of warranty, even though they had 3 class action suits against that they neglected to notify me of they gave the Garden City Group the wrong email address on me..It has been nothing but a pper weight since warranty run out. And I also was fighting for my life having 3 open heart surgeries.
I called Tech support today, December 2008, to try to work out something fair for both of us. Was referred to Garden City Group who handled lawsuits and was told they couldn't help me even though they were supplied with false email address. When I asked to talk to tech to find out what I need to tell repair man they said it would cost me $45 and to send it in for repair was $435. I was then told again there was nothing they could or would do or willing to do. Was then told I could talk to a a supervisor. The “supervisor” who was of no assistance and when I asked to talk to her “supervisor” was informed that the person did not exist at that location. I was also told that they only had an address to reach the “supervisor”, no phone number available. All this new aggravation when all I wanted was them to make it right for the $1300 laptop I had purchased, so I cant get it fixed my computer is nothing more then a expensive paperweight.
Honest assistance instead of just taking people's hard earned money does go a long way. They are aware of the problem and should make it right with me, not just look to make even more money off of people who purchased a product in good faith.
- Oh by the way I have over 15 years of customer service and have never treated anyone like this - nor was it the policy of any company I worked for to handle people in any way but professionally. They are a ripoff and should not be allowed to make and sell computers.
Posted on 12/2/2008
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I am not a computer confident person. I have wanted to get a laptop for my wife for her business activity. I thougt I had researched the market and I did this over a period of several months. I finally decided to purchase a Toshiba Satellite L350 because from my reading and talking with people it had the processor and memory and the software preloaded that would best do the job for us. The specific information off the toshibadirect.com ad for this particular model says "genuine Windows Vista Home Basic 32-bit, Microsoft Office 2007 Suite Ready. There is no mention of this being a "60 day trial offer." When I called Toshiba the tech support person had me go into the computer and into system setup to determine where this was a trial offer of really loaded on the computer. He then read a prepared statement, which makes me believe this is not the first call he has had in this area, which basically said you have it and your next option, if you desire to continue to use it is to pay another $100+ for the "full version." I am learning some terms.
The failed to mention earlier that the price was another reason I selected this model. With the expected purchase of what I thought I already had, this is certainly not the best buy, nor would I have made this purchase. I am of the opinion I would have been much better off walking into Best Buy, actually talking with someone, know what I am taking home and have nothing to complain about.
Toshiba is misleading in their presentation of their products. If you or I did this on the corner to sell a product we would be arrested and in front of a judge. This is wrong. The problem for us is do we hire a $1000 lawyer to take care of an $800 computer. Win one for the big guys. I would definitely recommend that you stay away from Toshiba Direct as an odering source for anything.
This star business is over-rated too. Because I would take stars away from Toshiba not award them.
Posted on 11/22/2008
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Watch out for their Tech Support...
I have been an IT Pro for over 15 years and used Toshiba laptops with different companies. Their laptops are top notch and this is the first time I have had to use their tech support.
Saying this, their tech support is probably the worst I have ever dealt with.
We sent the laptop in with a broken headset jack.
They return it a few days later un-repaired and for some reason they re-installed the windows (My in-house techs could have done this)
We sent it back and today it is still sitting in their repair center (going on 5 weeks).
When I call and talk with their Tech support they give you the "I don't give a crap about you" attitude and basically tell us we have to wait and it tough if we don't like.
I use to be a very big fan of Toshiba but this is enough for me to pull our company completely out. So be warned, if the laptop has problems you will have a bad headache...
Posted on 4/18/2008
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Bought the computer Jan 27th 2008, computer broke February 15th 2008, STILL working on getting it to a repair center!!!
I'm EXTREMELY dissapointed in the customer service/care that has been provided to me recently. i'm a service member currently deployed to the middle east, and purchased an X205-P9349 Satellite Laptop from an AAFES store. after i owned the computer for about 16 days i began receiving a "blue screen of death" and my computer was freezing. after locating a repair center in the states via your website i began working on a solution to my shipping problem. I've come to realize that Toshiba seems to not welcome the thought of supporting our men and women in the armed service while they are deployed. i was told by a manager on the customer service line that i could ship the computer to my family, (out of pocket there and back) and my family could ship the computer to the repair center and be re-imbursed for it. however that doesnt make too much sense to me, since i've still got to ship the computer to them. since i'm deployed, i dont have the ability to deliver the computer on a walk in basis, and was highly advised against using a kuwaiti repair center (through email from the manager of the kuwaiti business) All i'm asking is that someone think of a way to offer re-imbursement to our men and women in the armed service while they are deployed. since it will cost me over $100 to get my computer there and back. by telling me that i cant get re-imbursed for shipping to and from an APO AE address is basically telling me that the Toshiba corporation is more than willing to take my money, but not offer me any services in return. and in the future will make me look towards a company who is MUCH more friendly to the Armed Forces, and if necessary i will be emailing the Manager of AAFES to request that they Cease selling your products to our men and women of the military, and offer a friendlier brand like Dell, Gateway, or HP. please do me the favor of looking into getting me and other service members a way to be re-imbursed for shipping if our computers need to be repaired while deployed to an over-seas location.
Sgt Winchester
US Army
PS- Have already recomended to MANY people to NEVER purchase a Toshiba product EVER!!!! WAY too many issues and WAY too hard to get the conputer fixed.
Posted on 3/3/2008
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The only reason why I gave this company a one star is because there was nothing lower.
I have never had such a bad experience with a laptop in my life!! I purchased a Satellite A215-S4817 and just after less than one month using it my screen kept shutting off in the middle of using it.
I have contacted their services department and followed all of their suggestions, but nothing works, it is still happening. And the closest repair place is over an hour away from me.
I work at home and I have just recently been let go from two of the biggest accounts that I had because the screen kept shutting off and I had to turn it off and start up. When I shut my computer off, it logs me out of my clients system, so they let me go because I would just drop off the face of the planet while working on big clients. This is not just a little money, this is MY INCOME and now that is reduced because of this computer that I put my trust into.
I will never buy from them again and I am filing a complaint. If there are more steps to take, I am going to do so to get my money back for this computer. I should have stuck with my five year old HP because it never gave me any issues.
I am so upset I could cry and yell at the same time.
Posted on 10/31/2007
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Laptop worked great for 3 weeks, now it's been in the shop for a month!!
Recieved laptop and accessories in 4 shipments, lost the UPC for the laptop which made it impossible to collect $150.00 in rebates for printer and bag which I did have UPC's for.
This was an online order, NEVER AGAIN!!!!!
P.S. laptop was a Graduation gift for my Freshman college student son. thanks toshiba, NOT!
Posted on 10/4/2007
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Very poor tech support. Laptop crashed after 2 months. They promised to have consumer reps call me. Three days later no call!
Posted on 9/19/2007
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