BEHIND THE TIMES
I am upset with Chegg due to an issue I had today. My computer would not let me make an online order for books so I called the 1-888 number. I asked if the associate on the phone could place my order for me. She said she can not take orders over the phone.
What company doesn't take orders over the phone?! That's crazy. I will not shop Chegg again due to lack of capabilities and CONVENIENCE for customers. What a rip.
Posted on 5/8/2013
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Chegg Book buyback reviews...
It's really too bad that Chegg.com has so many buy back issues... I would have been more than happy to send my books to them but I want to insure that I am dealing with a responsible company and by the looks of it they are not.
Posted on 1/23/2013
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Chegg Ebooks are horrible
I am shocked at how bad these ebooks really are. During the semester the books worked if that what you want to call it. I was able to see the material, but all the words showed up running together, which made it really hard to read. Now at the end of the semester nothing seems to be working, I can't view the books anymore and I need to do my homework assignments. I took a stab at trusting Chegg's ebooks, well never again, this is the worst I've ever seen any ebook work.
Don't waste your money on these books
Posted on 11/28/2012
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Chegg is greedy.
Like I've said in another review, I had bought an Connect access code from Chegg for $75 only to later find out that it'd be $30 cheaper to buy it straight from Connect. I returned it unused and unopened, but only received a refund for $45. Apparently, there is a $5 dollar return fee, but where's the rest? Why is there even a return fee? I'm the one who went to UPS to return it and paid shipping and handling. Why should I pay THEM to return it? Their return policies are a mess and although I did read it, I saw no mention of a $5 fee or partial refund. Like the previous reviewer has said, Chegg is just making up these policies as they go.
Chegg is out to make as much profit as possible. They sell items for way more than the regular retail price and will still try to make money off of you even if they get their item back. Contacting customer service is also almost literally impossible. Buy your books at Amazon if you think you might want to return it.
Posted on 9/7/2012
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Chegg is the pits
Thought these folks are okay, but just got totally screwed out of a lot of money as they make up the rules as they go. Bye, bye, birdie or I guess birdie to be since their logo is an egg--a very bad egg.
Posted on 8/31/2012
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Chegg- dont waste you time
Rented our first (and last book from CHEGG). They sent the wrong book 3 times. We thought after the first 2 times they may have something wrong with their inventory so when I talked to the Chegg representative on the phone they actually called the warehouse (or sent and email) to make sure the correct edition of the book (11th, not 2nd that they kept sending) would be sent the 3rd time. Well guess what... sent the same wrong book a third time. I gave them a shot and they won't be getting any more of my business.
Chegg my order # was 4AYFUV3A just incase you need to get a hold of me.
Jeff
Posted on 8/28/2012
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Info about Chegg
I find this very interesting that Chegg's webmaster has NOT provided anything else since potential customer, like me, read the reviews. This was on their website... About Chegg.com. The business has not provided this information yet. If you are the business owner, sign up to manage your storefront
Posted on 6/25/2012
Business responded on 6/25/2012
Hello Adeline,
My name is Jesus and I'm a Student Advocate at Chegg Inc. I would be more than happy to discuss any concerns you have about Chegg.com and provide any assistance needed with our products and services.
Please feel free to reach me directly through this website or directly through my email.
I look forward to hearing from you soon.
Bests,
Jesus
Jesus@Chegg.com
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CHEGG IS A SCAM!
Chegg is a SCAM on the college student. Don't waste your time, effort, or money on these scam artists. Worst customer service ever,but what can you expect by a company ran by undergraduates. This was a student project gone horribly wrong.
If you want to save your money turn to Amazon instead.
Posted on 1/27/2012
Business responded on 1/27/2012
Hello Jake,
We're sorry to hear about the troubles you've had so far. We would be more than happy to find a resolution for you. Unfortunately, your TrustLink profile doesn't have enough information on it to link it to a Chegg account. If you could provide us your Chegg order number, we would be able to locate your account and contact you to resolve any issue.
We look forward to hearing from you soon.
Bests,
Chegg
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Please do NOT use this company. Lost my textbook, I called several times and talked to managers, told they would reimburse the cost of the book. I was only reimbursed for the shipping cost. I am still calling the company, and following up legally.
Posted on 10/1/2011
Business responded on 1/27/2012
Hello M.H.,
I would be more than happy to look into what happened with your refund. However, your TrustLink profile doesn't have sufficient info to link it to a Chegg account. Could you possibly provide me your Chegg order number?
There have been instances where our system issues multiple payments for one full refund request. It sounds like you may have noticed your shipping refund first, and your order refund would follow.
In any case, I would be more than happy to double check this for you to make sure you were properly refunded.
I look forward to being able to resolve this for you as soon as I get your response.
Kind Regards,
Jesus
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AMazing company, supper cheap and great customer service!!
Almost all the books i get are New!!
Will never use anyother company!!
Happy Chegg Customer!!
Posted on 9/12/2011
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This company is a rip off. When i called because i was out of the country for a family members funeral, they told me they only had a max of 14 days to override the system for a refund on the books they assumed i wanted to purchase. a friend also had sent their books in with their room mates books and one persons books were checked in as returned and the other's were charged, even though they wrapped their books up in rubber bands with the packing slip! a rip off company, they'll lose your books and then its your fault! DO NOT RENT FROM CHEGG! THEY WILL TAKE ALL YOUR MONEY AND SAY ITS YOUR FAULT!
Posted on 1/13/2011
Business responded on 1/27/2012
Hi there,
I'm truly sorry your concerns have been left unattended for so long. Although a great amount of time has gone by, I can still look into this for you if you can provide me your Chegg order number.
In order to be sure your books are processed correctly, you must package your own rentals with a label printed from your own Chegg account. It sounds like a label from a different account was used to return the books. So one account got extra books checked in, while the other had none.
Whatever the case may be, you shouldn't have to worry about the location of the books. If you could provide me your Chegg order number, I would be more than happy to update the status of your order and refund any incorrect charges.
I look forward to your response so we can finally get things taken care of for you.
Bests,
Jesus
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When I ordered my books I felt secure until I noticed they stored my credit card information and I can't clear it out. I know they should have it on file if I was to rent something and not return it, but it was a purchase. Also, I've been getting notifications from my bank that my card was charged by the company after my order was processed. There is no explanation or reason to be charged again. The book I ordered for purchase is late, while the other book I was going to rent was returned without even being delivered. After calling the company number provided I was told to just wait and try again. That was it.
Posted on 1/5/2011
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Stay away from Chegg. My daughter turned her books into UPS on the due date and Chegg still debited her account $267 dollars the very next day causing an overdraft. The customer service department argued that she did not turn them in even though their web site thanked her for returning her books on time and showed the date and time she turned them in. Big rip off.
Posted on 12/19/2010
Business responded on 1/27/2012
Hello,
Regardless of what business you're dealing with, this is definitely not the experience I would want anyone to have. I'm honestly very surprised and a little embarrassed over the experience you've described. I certainly wish to apologize on behalf of Chegg, for the added stress this experience has caused.
Although many months have gone by without a response to your frustrations, I would still be able to look into this and make things right if provided your Chegg order number.
It sounds like you were charged the purchase price after you were not able to return your books on time. If the books are returned within 7 days of the purchase charge, the charges will be refunded back to your card as soon as the books are scanned into our warehouse. In any case, this process should have been better explained to you when you contacted us.
Again, I'm truly sorry for experience you've described. I look forward to being able to make things right and hope you'll find a way to give us another chance.
Sincerely,
Jesus
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I thought Chegg was a reputable vendor . I rented 2 books for over $70 each . I had to drop my courses unexpectedly and returned the books immediately . Only 1 book was listed as returned and after waiting a week there was no refund accessed to my account. On top of it all there is no way to contact Chegg or a representative to speak with about my refund .
Posted on 11/30/2010
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How in the world a company like this has an A+ with the BBB, doesn't give me much confidence in the BBB anymore. It is becoming political also.
Would rate Chegg a Zero but I can't.
SCAM!! Do not "try" to sell your book to them unless you never want to see it again. I sent them a book, got a quote, sent it 2 days later (well within required time). They sent me a notice they go the wrong book (a book with no current value and that I haver never owned). My option is to donate the book or they can return the book (I have never owned) and they will keep the book I sent them that does have value. I have the sells receipt from the other company. Good thing is, I recorded the quality of the book, ISBN#'s on the back to prove it was in good shape. I will be reporting them to my local Attorney General, BBB and the Internet Crime Complaint Center as they are a very fradulent company. BEWARE!! plenty of other companies out there.
Update on this, the company FINALLY after about 20 phone calls back and forth, many emails and a lot of text chats admitted they had the right book. It took me going to the publisher and asking them about it and getting them to give me something to send to Chegg that finally go them to send me my money. HOWEVER, I had paid $6.99 to have the book shipped back, which they aren't doing as they purchased the book. They are now not giving me this back. It has been A LONG time and they keep saying, we will get it to you in 3 days, 3 days, 3 more days. BS if you ask me. STAY AWAY FROM THIS COMPANY!
Posted on 9/23/2010
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I just used Chegg for the first time and I have to say my experience has been horrible. I orders a book for one class about 5 days before the class started. After about 2 days and there was no update to the "in process" message, I called to see what was going on and all I got was basically exactly what I could see..in process. Finally I was told that Chegg ships orders every 24 hours by 10 am, so why had 2 days passed and my book not shipped. Only today (the first day of class also) was I told the book I ordered had to be sourced from another vender. They didn't even have it.. and they still don't, did they not see that as something the customer would need to know. They KEEP telling me the "guaranteed delivery date" but that doesn't matter when I'll have to go to class 2 times before the delivery date even gets here and I find it a tight call to say it will be here on the 17th when its the 13 and they still haven't found the book yet. I'm upset that no one told me anything and I was actually lied to and told the book will ship today. I could have canceled the order and went somewhere else by now. And when I requested a refund I was told they couldn't refund me until the "guaranteed delivery date" had passed. So only after you've missed homework assignments will they give you your money back I guess. Chegg needs to work on their customer service. Only 1 out of the 4 people I talked to even knew the book wasn't available and was being sourced. I will never use them again after this, I'm left with class actually starting in about 2 hours with no book and no clue where the one I ordered is.
Posted on 9/13/2010
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I had the same problem as Sarah F....I find it hard to believe that Chegg is unable to get tracking numbers from their 3rd party vendors. They kept assuring me that the book had been shipped. I was then told that they would overnite the book to me...next day I get a call saying the book was reshipped, but it didn't go overnite. Let me see if I have this right....Chegg can communicate with the 3rd party vendor about how it was shipped, but can't get a tracking number??? My daughter is in her 2nd week of school and still doesn't have her book. I wish they would have been honest with me the first time I talked with them because now I can't buy or rent the book locally. If the book had really shipped and I called them saying I had not received it and was going to dispute the charge on my credit card....I BET THEY COULD COME UP WITH THE TRACKING NUMBER FROM THE 3RD PARTY VENDOR!!!!!
I will never do business with this company again.
Posted on 9/10/2010
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I ordered a book from them that was supposed to be delivered on Aug 31, prior to that date I called to check the status and was told that it would be there. It was not so I called on the 31st and they issued me a credit for delivery and said it would be there in a few days. I called them back on Sept 3rd and when I asked for a refund so that I could just have my daughter get the book from the book store I was told that it had already been shipped and that I should receive it by the middle of the following week, they couldnt refund me the book until after i sent it back to them. So today is the 9th and I get an email saying that the order had been cancelled and they would refund me my money. So I call to see what is up, and was told the book had never shipped and that it was out of stock. So these people continually lied to me, and my child had to go with out her book. The fact that I called even before the book was due makes me even madder because all they had to do was tell me, I would have order from somewhere else. I advise noone to ever order from these people again. there was no way not to give them any star but if there was they would have 0 from me
Posted on 9/9/2010
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I am having the exact same problem with chegg.com that the women who posted a review earlier had. I ordered a bunch of books two weeks ago and had received all materials earlier than expected...except for one book. Of course this book is for the most difficult of all my classes. No tracking information was available because the book was being shipped by a 3rd party...wtf? I guess communicating with vendors is impossible????
I called customer service and not only were they incredibly rude for no reason but they repeatedly told me that my book would be arriving soon and that if it didn't come by Sept 1st I would be overnighted a book immediately. It is now Sept 1st and I still have no book, again talking to a customer service agent, this time a supervisor by the name of Cory Bell. No information and no resolution, they are not overnighting me a new book and they will not refund my money. I have paid for a book that I never received.
Customer service is deplorable for this customer. I will never rent books from here again, and now I have to dispute the credit card charge. UNBELIEVABLE.
Posted on 9/1/2010
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Order placed on 8/16 for history book due to arrive 8/25. By Friday 8/27 the book had not arrived. Site unable to track. Called company, they offered to cancel order or reship with a 4-7 working day delivery. Either way my daughter woull not have her book Monday for class. Asked company to expedite shipping of book. Told by phone rep even though the delay is their fault, they have no means of express shipping books. Terrible customer service. Poorly run. I give Chegg an "F". Will never use again
Posted on 8/27/2010
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