Mitch R.'s review of AC Wholesalers

AC Wholesalers

Customer Reviews & Ratings
Complaint Posted 6/12/2017
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Do not order from this company. I went to order a complete system with similar specs of the system to be replaced and salesperson stated that furnace for the package i was interested in was not in stock and would take an additional week before it could be shipped. We needed the system shipped as soon as possible so I ask what they had in stock that would work with the rest of the package. The salesperson said that they did have a furnace in stock that could be shipped then but it was superior and would be an additional $300. I agreed to the upcharge to assure we could keep our promise of the installation date to the tenant . The unit was suppose to be here today and did not show up I called the company and the first employee told me that it was shipped then had to speak to manager then came back and said the furnace that I paid the additional $300 so i could get it faster was damaged and had to be back ordered. I should have been notified the day it was to be shipped when they notice it was damaged! Here I am 3 days later having to find it out myself. When trying to find and solution so that we could get the order I have had to speak with 5 representatives none of which can do anything, they would not escalate this to management where someone with decision making authority could assist, then to make things worse I ask to be transferred to customer service after the sales agent confirmed another acceptable unit was in stock but he couldn't alter the purchase so I would have to speak to customer service to have that done. Then attendant at 5:56pm told me that they close at 6:00pm. so he would have to have someone call me back Monday! I told him I they had 4 minutes to do the transfer because that puts us another 2 days behind. He would not transfer me and told me someone would call me back Monday. He would not give me any managements direct contact information so that I could call monday to make sure it got done. Update over the weekend I had to spend $300 to service the existing AC unit to hold until the new unit arrived. 3PM on Monday I had not received a call back as promised by the company from management. They this time told me that 2 of the items were backordered and they were not sure of the date they would come in to ship. I canceled my order and videotapes and recorded the whole event which I will post to you so that you can see how bad an experience this has been for myself and the tenants. When i received my order cancellation they said it will take them 3-5 days to return the money to my credit card. So in short it cost me $300 of my money a week of time waiting for the tenants, and about 10 hours of my time.
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Additional Business Information
Hours   Phone - Customer Service / Sales We can be reached at (866) 631-6389 Our call center hours are Phone   (866) 631-6389 Address   2900A NW 112th Ave
Doral, FL 33172
Website Email
Contact   Mike Jones Other  
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